DAFTAR ISI

Halaman
Halaman Judul ....................................................................................................
Halaman Pengesahan Pembimbing ....................................................................
Halaman Pengesahan Penguji ............................................................................
Motto dan Persembahan ....................................................................................
Kata Pengantar....................................................................................................
Daftar Isi..............................................................................................................
Daftar Gambar.....................................................................................................
Daftar Tabel........................................................................................................
Abstrak................................................................................................................
BAB I PENDAHULUAN
1.1 Latar Belakang ................................................................................. 1
1.2 Perumusan Masalah ......................................................................... 2
1.3 Pembatasan Masalah ....................................................................... 2
1.4 Tujuan Penelitian ............................................................................. 2
1.5 Manfaat Tugas Akhir........................................................................ 3
1.6 Sistematika Penulisan ....................................................................... 3
BAB II TINJAUAN PUSTAKA
2.1 Manajemen Hubungan Pelanggan / Customer RelationShip
Managemen (CRM)
...........................................................................................................
...........................................................................................................
4
2.1.1 Sasaran dan Tujuan .................................................................... 4
2.1.2 Fungsi-fungsi Dalam CRM ....................................................... 5
2.1.3 Mengimplementasikan CRM .................................................... 5
2.1.4 Permasalahan CRM ................................................................... 5
 2.2 Tracer Study ..................................................................................... 6
2.3 Customer Satisfaction atau Kepuasan Pelanggan ............................ 10
2.5.2 Customer Satisfaction dari Segi Fasilitas ............................ 16
2.5.3 Customer Satisfaction dari Segi Layanan ........................... 16
2.5.4 Customer Satisfaction dari Segi Kurikulum ........................ 17
2.5.5 Pengembangan Model Kerangka Berpikir .......................... 18
2.4 Definisi Sistem ................................................................................. 19
2.5 Pengertian Informasi ........................................................................ 19
2.6 Pengertian Sistem Informasi ............................................................ 20
2.7 Sistem Informasi Manajemen ......................................................... 20
2.8 Analisis Sistem ................................................................................ 21
2.9 Perencanaan Sistem ......................................................................... 21
2.9.1 Pengertian Perancangan Sistem ................................................. 21
2.10 Tinjauan Umum tentang PHP ....................................................... 21
2.10.1 Sejarah PHP ........................................................................ 21
2.10.2 Definisi Sistem PHP ............................................................ 22
2.10.3 Konsep Pemrograman PHP .................................................. 23
2.11 MySQL .......................................................................................... 24
2.11.1 Pegertian MySQL ................................................................ 24
2.12 Xampp ........................................................................................... 24

BAB III PERANCANGAN SISTEM

3.1 Analisis Sistem .............................................................................. 20
3.2 Analisa Kebutuhan ........................................................................ 21
3.2.1 Proses Bisnis ................................................................... 21
3.2.2 Kebutuhan Sistem ........................................................... 24
3.2.3 Identifikasi Data dan informasi....................................... 25
3.2.4 Identifikasi Pengguna...................................................... 25
3.2.5 Hak Akses Pengguna....................................................... 26
 3.2.6 Identifikasi Data dan informasi....................................... 28
3.2.7 Spesifikasi Perangkat Lunak .......................................... 28
3.2.8 Spesifikasi Perangkat Keras ........................................... 29
3.3 Desain Sistem ................................................................................ 29
3.4 Usecase Diagram ........................................................................... 29
3.4.1 Usecase Proses Pemesanan ............................................. 30
3.4.2 Usecase Proses Peminjaman ........................................... 31
3.4.3 Usecase Katalogisasi....................................................... 32
3.4.4 Usecase Pemberitaan....................................................... 32
3.4.5 Usecase Koleksi Digital ................................................. 33
3.4.6 Usecase Pelaporan........................................................... 33
3.4.7 Usecase SMS Gateway.................................................... 34
3.5 Activity Diagram............................................................................ 35
3.5.1 Aktivitas Pemesanan....................................................... 35
3.5.2 Aktivitas Peminjaman..................................................... 36
3.5.3 Akivitas Katalogisasi....................................................... 37
3.5.4 Aktivitas Pemberitaan..................................................... 38
3.5.5 Aktivitas Koleksi Digital................................................. 39
3.5.6 Aktivitas Pelaporan......................................................... 39
3.5.7 Aktivitas SMS Gatewat................................................... 42
3.6 Class Diagram ............................................................................... 43
3.7 Perancangan Database.................................................................... 44
3.8 Desain Antarmuka.......................................................................... 49
3.8.1 Desain Halaman Utama................................................... 49
3.8.2 Desain Login................................................................... 50
3.8.3 Desan Input...................................................................... 51
3.8.4 Desain Transaksi............................................................. 52
3.8.5 Desai Laporan.................................................................. 53
3.9 Perancangan Sistem SMS Gateway............................................... 54
 3.9.1 Desain Format SMS........................................................ 55
3.9.2 Desain Tampilan SMS..................................................... 56
3.9.3 Desain SMSGateway ...................................................... 57
BAB IV IMPLEMENTASI DAN PENGUJIAN SISTEM
4.1 Implementasi Program .................................................................. 59
4.1.1 Implementasi Antarmuka................................................... 59
4.1.2 Menu Berita........................................................................ 60
4.1.3 Tampilan Login.................................................................. 61
4.1.4 Menu User.......................................................................... 61
4.1.5 Tampilan Input................................................................... 64
4.1.6 Tampilan Daftar................................................................. 68
4.1.7 Tampilan Pelaporan........................................................... 72
4.1.8 SMS Gateway.................................................................... 73
4.1.9 Contact Us.......................................................................... 74
4.2 Pengujian Sistem ........................................................................... 75
4.2.1 Tujuan pengujian................................................................ 75
4.2.2 Kriteria pengujian.............................................................. 75
4.2.3 Lingkungan pengujian........................................................ 76
4.2.4 Tabel pengujian.................................................................. 76
BAB V KESIMPULAN DAN SARAN
5.1 Kesimpulan ................................................................................... 79
5.2 Saran .............................................................................................. 79
DAFTAR PUSTAKA ........................................................................................
 DAFTAR GAMBAR

Halaman
3.1 Flowchart Proses Bisnis Peminjaman Lama........................................... 22
3.2 Flowchart Proses Bisnis Pengembangan................................................. 23
3.3 Usecase Global ....................................................................................... 30
3.4 Usecase Pemesanan ................................................................................ 31
3.5 Usecase Peminjaman .............................................................................. 31
3.6 Usecase Katalogisasi .............................................................................. 32
3.7 Usecase Pemberitaan .............................................................................. 32
3.8 Usecase Koleksi Digital ......................................................................... 33
3.9 Usecase Pelaporan .................................................................................. 34
3.10 Usecase SMS Gateway .......................................................................... 35
3.11 Activity Diagram Pemmeanan ............................................................... 36
3.12 Activity Diagram Peminjaman................................................................ 37
3.13 Activity Diagram Katalogisasi................................................................ 38
3.14 Activity Diagram Pemberitaan................................................................ 38
3.15 Activity Diagram Pelaporan Anggota..................................................... 39
3.16 Activity Diagram Pelaporan Buku ......................................................... 40
3.17 Activity Diagram Pelaporan Peminjaman .............................................. 41
3.18 Activity diagram pelaporan denda ......................................................... 42
3.19 Activity diagram SMS Gateway............................................................. 43
3.20 Class Diagram ........................................................................................ 44
3.21 Antarmuka halama utama ...................................................................... 50
3.22 Desain login user .................................................................................... 51
3.23 Desain input buku .................................................................................. 51
3.24 Desain input berita ................................................................................. 52
3.25 Desain transaksi pemesanan ................................................................... 52
3.26 Desain laporan anggota .......................................................................... 53
3.27 Desain laporan peminjaman ................................................................... 53
3.28 Desain laporan buku ............................................................................... 53
3.29 Desain laporan denda ............................................................................. 54
3.30 Sistem SMS Gateway ............................................................................. 54
3.31 Desain SMS Pencarian Umum ............................................................... 56
3.32 Desain Balasan Pencarian Umum ......................................................... 56
3.33 Desain SMS Pencarian Khusus .............................................................. 56
3.34 Desain SMS Pesan Buku ........................................................................ 57
3.35 Desain SMS Balasan Pesan Buku .......................................................... 57
3.36 Desain SMS Cari koleksi Digital............................................................ 57
3.37 Desain SMS Balasan Cari koleksi........................................................... 57
3.38 Desain SMS pesan cetak......................................................................... 57
3.39 Desain SMS balasan pesan cetak ........................................................... 57
3.40 Desain SMS Gateway............................................................................. 58
4.1 Menu Utama............................................................................................ 59
4.2 MenuInfo Buku Baru.............................................................................. 60
4.3 Acara ..................................................................................................... 60
4.4 Pengumuman .......................................................................................... 60
4.5 Login ..................................................................................................... 61
4.6 Menu user admin back ........................................................................... 62
4.7 Menu user admin front............................................................................ 62
4.8 Menu user siswa...................................................................................... 63
4.9 Menu user TU......................................................................................... 63
4.10 Menu user pimpinan ............................................................................... 64
4.11 Input siswa.............................................................................................. 65
4.12 Input karyawan........................................................................................ 65
4.13 Input berita.............................................................................................. 66
4.14 Input buku............................................................................................... 66
4.15 Input koleksi digital................................................................................. 67
4.16 Input peminjaman.................................................................................... 67
4.17 Input pengembalian................................................................................. 68
4.18 Daftar siswa............................................................................................. 68
4.19 Daftar karyawan...................................................................................... 69
4.20 Daftar berita............................................................................................ 69
4.21 Daftar buku.............................................................................................. 70
4.22 Daftar koleksi digital............................................................................... 70
4.23 Daftar pemesanan.................................................................................... 71
4.24 Daftar pemesanan cetak.......................................................................... 71
4.25 Laporan denda......................................................................................... 72
4.26 Laporan peminjaman............................................................................... 72
4.27 Laporan buku.......................................................................................... 73
4.28 Kirim SMS.............................................................................................. 73
4.29 Daftar inbox............................................................................................ 73
4.30 Alert denda.............................................................................................. 74
4.31 Tampilan sms di HP................................................................................ 74
4.32 Contact Us............................................................................................... 75
 DAFTAR TABEL

Halaman
2.1 Tabel perbandingan referensi....................................................... 15
3.1 Tabel Siswa.............................................................................................. 45
3.2 Tabel Pengguna............................................................................ 45
3.3 Tabel pemesanan.......................................................................... 45
3.4 Tabel peminjaman........................................................................ 46
3.5 Tabel buku................................................................................... 46
3.6 Tabel berita.................................................................................. 47
3.7 Tabel koleksi digital..................................................................... 47
3.8 Tabel denda.................................................................................. 47
3.9 Tabel kategori.............................................................................. 48
3.10 Tabel setdenda............................................................................. 48
3.11 Tabel link..................................................................................... 48
3.12 Tabel user_link............................................................................ 49
3.13 Tabel pesancetak.......................................................................... 49
3.14 Desain format SMS pencarian umum.......................................... 56
3.15 Desain format SMS pencarian khusus..................................................... 56
3.16 Desain format SMS pemesana................................................................. 56
3.17 Desain format SMS cari koleksi digital .................................................. 56
3.18 Desain format SMS pesan cetak koleksi digital...................................... 56
4.1 Hak Akses Login..................................................................................... 61
4.2 Tabel pengujian........................................................................................ 78