Manajemen Mutu Udah Defa Edit

Konsep
Manajemen Mutu
Kelompok 2
Laura Enjelika G. Mutia Nurfani

(1705047) (1701168)
Layalia Yasmin A. Restu Madneta
(1701717) ( 1700081)
Pokok Pembahasan
01 Pengertian Manajemen Mutu
02 Prinsip Manajemen Mutu
Theoretical Framework
03 Manajemen Mutu
04 Rasional Manajemen Mutu
05 Manajemen Mutu Abad 21

Pengertian Manajemen Mutu
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Joseph Juran Philip B. Crosby Feigenbaum Goestch and Davis
Mutu adalah kecocokan Mutu sebagai Mutu sebagai kepuasan Mutu adalah suatu kondisi
pengguna produk kesesuaian dengan pelanggan sepenuhnya (full dinamis yang berhubungan
(fitness for use) untuk apa yang disyaratkan customer satisfaction). Suatu dengan produk, manusia/tenaga
memenuhi kebutuhan atau distandarkan produk atau jasa dikatakan kerja, proses dan tugas, serta
dan kepuasan (conformance to berkualitas apabila produk lingkungan yang memenuhi atau
pelanggan. requirement tersebut benar-benar membuat melebihi harapan pelanggan
pelanggan puas. atau konsumen.
Pengertian Manajemen Mutu
Berdasarkan definisi tersebut dapat dilihat beberapa persamaannya, yakni seperti
berikut ini.
Mutu meliputi usaha untuk memenuhi atau melebihi

harapan pelanggan.
Mutu mencakup produk, jasa manusia, proses dan

lingkungan.
Mutu merupakan kondisi yang selalu berubah.

Prinsip Manajemen Mutu
Customer Focus Strategic Focus Process Approach

Leadership
Continual,
System Thinking
People Focus Scientific Focus Improvement,
Innovation&Learning
Customer Focus Strategic Focus Leadership
Perusahaan berkembang melalui pemberian Fokus untuk menyelaraskan
Fokus utama dari manajemen kepuasan kepada pelanggan, maka strategi, kebijakan, proses dan
mutu adalah untuk memenuhi perusahaan harus memperlakukan ini sebagai sumber daya untuk mencapai
kebutuhan pelanggan dan tujuan strategis utama, menciptakan visi tujuan dan memberikan energi
berusaha untuk melebihi harapan strategis dan melakukan penerapan di dalam positif untuk mencipatakan
pelanggan. perusahaan dan melakukan tindakan yang keterikatan dalam organisasi.
terkait. Karena Ini menyiratkan komitmen dan
fokus jangka panjang.
People Focus Process Focus Scientific Focus
Proses dapat dikatakan efektif, bila dalam Sudah terlalu lama organisasi terobsesi Manajemen kualitas pada dasarnya
pemenuhan kepuasan pelanggannya dengan hasil atau pendapatan. Namun, didasarkan pada Metode Ilmiah - Plan,
dikaitkan dengan kesesuaian perilaku dari pendapatan atau hasil itu sendiri didorong Do, Study, Act. di mana keputusan
individu yang terlibat. Sebuah proses yang oleh aplikasi yang efektif dari proses yang dievaluasi berdasarkan bukti dan data,
sangat baik dapat dihalangi oleh karena tepat. Penekanan dari penilaian hasil kinerja yang digunakan untuk mendorong
adanya anggota staf yang terdemotivasi untuk pengembangan dan pengendalian tindakan lebih lanjut. Didukung dengan
atau kurang terlatih. Karena salah satu proses itu harus dilakukan untuk penggunaan alat analitik yang sesuai
aspek penting untuk mengelola kualitas itu memberikan kepuasan kepada pelanggan. untuk mendapatkan informasi
didukung dengan tenaga kerja yang maksimum dari data yang tersedia.
termotivasi dan berdaya atau mampu
bekerja dengan proses untuk
memaksimalkan kepuasan pelanggan.
Continual, Improvement,
Innovation & Learning
System Thinking
Dengan mengintegrasikan konsep-
Perbaikan sangat penting bagi suatu
konsep kunci dan melihat organisasi
organisasi untuk mempertahankan
secara holistik, kita dapat
tingkat kinerja, bereaksi terhadap
menciptakan sinergi antara unsur-
perubahan kondisi internal dan
unsur pemikiran dan memberikan
eksternal dan menciptakan serta
ketercapaian yang jauh lebih besar
berinovasi untuk peluang baru.
dari sebelumnya dalam organisasi.
Manajemen Mutu Abad 21
Menurut Goestch & Davis, (2014) menyatakan bahwa tren yang mempengaruhi masa depan
manajemen mutu meliputi
Meningkatkan Meningkatkan Menentang Pendekatan

Persaingan Harapan Tekanan Baru dalam
Global Pelanggan Ekonomi Manajemen
Manajemen Mutu Abad 21
Meningkatkan Meningkatkan Menentang Pendekatan
Persaingan Harapan Tekanan Baru dalam
Global Pelanggan Ekonomi Manajemen
Semakin banyak Pelanggan global Kunci untuk Pada pendekatan
persaingan dari saat ini tertarik mencapai kualitas lama,sesekali
negara-negara bukan hanya pada yang lebih tinggidan memberikan seminar
kualitas suatu harga yang lebih atau pidato motivasi
industri
rendah untuk untuk karyawan tanpa
berkembang akan produk disediakan
pelanggan adalah membuat perubahan
menjadibagian tetapi juga pengurangan mendasar
berkelanjutan dari kualitas organisasi pengeluaran yang
itu mendukungnya. dalam cara organisasi
kehidupan terkait dengan beroperasi tidak akan
organisasi. memuaskan lagi berfungsi..
pelanggan yang
tidak bahagia
Tantangan Manajemen Mutu Abad 21
.
Kurang Komitmen Tidak Ada Kordinasi Antar

dari Top Manager Keterlibatan dari Departemen yang
Karyawan Minim
Keterbatasan Waktu Keterbatasan Sumber Kurangnya Sosialisasi

Daya Manusia dan Komunikasi
Kurangnya Komitemen dari
Top Manager
Manajemen puncak
Komitmen dari
hanya ingin
manajemen
memperoleh sertifikat
puncak menjadi
alih-alih perbaikan
salah satu
sistem manajemen
alasan terbanyak
persahaaan. Sehingga,
penerapan
karyawan yang ada
manajemen mutu
dilevel pelaksana
tidak berjalan
setengah setengah
mulus
dalam menerapkan
manajemen yang tepat
Tidak Ada Keterlibatan dari
Karyawan
Tidak jarang ada organisasi yang komitmen manajemen
Point 1 puncaknya baik tetapi tidak dibarengi oleh komitmen bawahannya
Harus diakui juga bahwa penerapan manajemen mutu yang baru

Point 2 akan merubah sedikit banyak cara kerja para karyawan
Terdapat beberapa karyawan yang anti perubahan. Dalam arti,

Point 3 yidak ingin mengubah cara kerja baru yang kurang efektif menjadi
cara kerja yang lebih efektif
Koordinasi Antar Keterbatasan waktu
Departemen yang Minim
Penerapan manajemen mutu yang Keterbatasan waktu useringkali

baru tidska akan sukses apabila sattu menjadi masalah atas penerapan yang
bagian tidak berkordinasi dengan tidak lancar. Penyebab utama yang
bagian yang lain , karena sistem menjadi penyebab hl ini adalah sistem
manajemen mutu melibatkan ssemua yang dibuat tidak sejalan dengan
bagian yang ada di proses utama proses yang ada. Terlalu banyak hal
mauppun proses pendukung. Bila ada yang baru diterapkan tampa melihat
satu nagian yang tidak menerapkannya, kesanggupan para pelaksana
maka otomattis sisem tidak akan dilapangan sehingga form yang
berjalan dengan sempurna. harusnya dibuat untuk membantu
proses malah mempersulitnya
Keterbatasan Sumber Daya Manusia
Keterbatasan SDM di sini bisa beruapa kuantitas (jumla karyawan maupun kualitas (komptensi karyawan).
Dalam penerapan manajemen mutu yang baru, kualitas SDM disini lebih penting ketimbang kuantitas.tetapi
memang dalam beberapa perusahaan sering kali diteukan banyaknya jumlah SDM tidak berkolerasi positif
dengan kualitas penerapan manajemen mutu yang baru
Kurangnya Sosialisasi dan Komunikasi

Perlu dipahami bahwa merubah sisitem tidaklah semudah yang diperkirakan. Dibutuhkan waktu yang cukup
dan tim yang handal dalam penerapan manajemen mutu yang baru agar dapat berjalan lancar. Seringkali
yang menjadi penyebab kemacetan dalam penerapannya bukanah keterbatasan waktu maupun SDMnya
melainkan kurangnya sosialisai dan komunikasi dari manajemen puncak
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Thank You
Insert the Sub Title of
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Manajemen Mutu Udah Defa Edit

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Informasi Dokumen

Judul Asli

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Format Tersedia

Bagikan dokumen Ini

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Manajemen Mutu Udah Defa Edit

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Konsep

Laura Enjelika G. Mutia Nurfani

01 Pengertian Manajemen Mutu

02 Prinsip Manajemen Mutu

04 Rasional Manajemen Mutu

05 Manajemen Mutu Abad 21

Joseph Juran Philip B. Crosby Feigenbaum Goestch and Davis

Mutu meliputi usaha untuk memenuhi atau melebihi

Mutu mencakup produk, jasa manusia, proses dan

Mutu merupakan kondisi yang selalu berubah.

Customer Focus Strategic Focus Process Approach

Meningkatkan Meningkatkan Menentang Pendekatan

Kurang Komitmen Tidak Ada Kordinasi Antar

Keterbatasan Waktu Keterbatasan Sumber Kurangnya Sosialisasi

Harus diakui juga bahwa penerapan manajemen mutu yang baru

Terdapat beberapa karyawan yang anti perubahan. Dalam arti,

Penerapan manajemen mutu yang Keterbatasan waktu useringkali

Kurangnya Sosialisasi dan Komunikasi

John Wastson Max Jones Tony Wilson

Programmer Manager Designer

abcd@company.com abcd@company.com abcd@company.com

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