DAFTAR ISI

Kata Pengantar................................................................................i
Daftar Isi..........................................................................................ii
Pendahuluan...................................................................................1
Mengelola Mutu...............................................................................2
1.1................................................................................................Pengerti
an Mutu....................................................................................2
1.2................................................................................................Dimensi
Mutu.........................................................................................3
1.3................................................................................................Pengend
alian Mutu ...............................................................................4
1.4................................................................................................Faktor
yang memengaruhi kualitas ...................................................11
1.5................................................................................................Permasa
lahan Mutu ..............................................................................12
1.6................................................................................................Biaya
Mutu ........................................................................................13
1.7................................................................................................Manfaat
Manajemen Mutu ....................................................................14
1.8................................................................................................Standar
Sistem Manajemen Mutu ........................................................15
1.9 TQM (Total Quality Management)............................................19