DAFTAR ISI

BAB I PENDAHULUAN ................................................................................ 1

1.1. Latar Belakang ........................................................................................... 1
1.2. Rumusan Masalah ...................................................................................... 3
1.3. Tujuan Penelitian ....................................................................................... 4
1.4. Manfaat Penelitian ..................................................................................... 4
1.5. Sistematika Penulisan ................................................................................ 5
BAB II TINJAUAN PUSTAKA ...................................................................... 6
2.1. Sistem Pengukuran Kerja .......................................................................... 6
2.2. Bus Sebagai Alat Transportasi Umum ....................................................... 18
2.3. Bus Rapid Transit ...................................................................................... 22
BAB III METODE PENELITIAN ................................................................. 26
3.1. Data Penelitian ........................................................................................... 26
3.1.1. Desain Penelitian ............................................................................ 27
3.1.2. Unit Analisis atau Objek Penelitian ................................................ 28
3.1.3. Metode Pengumpulan Data ............................................................ 29
3.2. Metode Analisis Data ................................................................................. 32
BAB IV HASIL DAN ANALISIS DATA .......................................................
4.1. Gambaran Umum Perusahaan ...................................................................
4.1.1. Sejarah dan Profil PT. Trans Metro Pekanbaru .............................. 34
4.1.2. Tahapan Pembentukan Program Bus Trans Metro Pekanbaru ........ 37
4.1.3. Prinsip Sistem Buy the Service ..................................................... 40
4.1.4. Data Umur PT. Jogja Tugu Trans ................................................... 40
4.1.5. Visi dan Misi Perusahaan ................................................................ 41
4.1.6. Aktivitas PT. Jogja Tugu Trans ....................................................... 42
4.1.7. Rute Trayek Bus Trans Metro Pekanbaru ....................................... 46
4.1.8. Profil Tenaga Kerja

dan

Struktur Organisasi PT. Trans

Metro Pekanbaru .............................................................................. 48

4.2. Analisis Proses Dengan Omplementasi Strate di PT Trans Metro
Pekanbaru Berdasarkan Sistem Penilaian Kinerja ..................................... 50
4.2.1. Analisis

Sistem

Pengukuran

Kinerja PT. Trans Metro

Pekanbaru ....................................................................................... 51
4.2.2. Analisis Visi dan Misi PT. Trans Metro Pekanbaru ........................ 52
4.2.3. Analisis Standar Pelayanan minimal dan Biaya Operasional
Kendaraan ....................................................................................... 60
4.2.3.1. Standar Administrasi ......................................................... 63
4.2.3.2. Standar Pemerintahan dan Perawatan ............................... 66
4.2.3.3. Standar Operasi Pelayanan dan Pengoperasian Bus ......... 68
4.2.3.4. Srandar Pengemudi Bus .................................................... 71
4.2.3.5. Biaya Operasional Kendaraan .......................................... 73
BAB V KESIMPULAN DAN SARAN ......................................................... 76
5.1. Kesimpulan ................................................................................................ 76
5.2. Saran .......................................................................................................... 78
5.3. Keterbatasan Penelitian ............................................................................. 79
DAFTAR PUSTAKA........................................................................................ 81

DAFTAR GAMBAR
Gambar 2.1. Kerangka Desain Sistem Pengukuran Kerja ................................. 8
Gambar 4.1. Rute Trayek Bus Trans Metro Pekanbaru ..................................... 47
Gambar 4.2. Struktur Organisasi PT. Trans Metro Pekanbaru .......................... 48

DAFTAR TABEL
Tabel 2.1. Perbandingan Bus Umum dengan Sistem Bus Rapid Transit ........... 24