DAFTAR ISI

KATA PENGANTAR ................................................................................................ i

DAFTAR ISI ............................................................................................................... ii
BAB 1 PENDAHULUAN
1.1 Latar belakang Praktek Kerja Industri ................................................................... 1
1.2 Maksud dan Tujuan Praktek Kerja Industri ........................................................... 3
1.3 Perumusan Masalah ............................................................................................... 3
1.4 Pembatasan Masalah ............................................................................................. 3
1.5 Teknik Pengumpulan Data .................................................................................... 3
1.6 Lokasi dan Waktu Praktek Kerja Industri ............................................................. 3

BAB II LANDASAN PENULISAN

1.1 Landasan Hukum .................................................................................................. 6
1.2 Landasan Teori ..................................................................................................... 8
1.2.1 Pengertian Hotel ....................................................................................... 8
1.2.2 Perkembangan Usaha Hotel ..................................................................... 9
1.2.3 Perkembangan Usaha Perhotelan di Idonesia .......................................... 9
1.2.4 Karakteristik Usaha Perhotelan ................................................................ 9
1.2.5 Kegiatan Usaha Perhotelan ....................................................................... 10
1.2.6 Room Attendant ........................................................................................ 11
1.2.7 Standar Opersional Prosedur Room Attendant .......................................... 12

BAB III GAMBARAN UMUM OBJEK PRAKTIK KERJA INDUSTRI

3.1 Sejarah Hotel Lembang Asri Moutain Resort Hotel ............................................ 14
3.1.1 Misi Lembang Asri Mountain Resort Hotel ........................................................ 21
3.1.2 VISI Lembang Asri Mountain Resort Hotel ....................................................... 21
iii
3.2 Fasilitas yang tersedia di Lembang Asri Mountain Resort
Hotel....................................................................................... 23
3.3 Operasional Lembang Asri Mountain Resort Hotel...............25
3.4 Struktur Organisasi Lembang Asri Mountain Resort Hotel....26
BAB IV PEMBAHASAN MASALAH
4.1 Tugas dan Tanggung Jawab Room Attendant di Lembang
Asri Mountain Resort Hotel...........................................................30
1.1.1 Diagram Alur Kerja Room
Attendant.....................................................................30
1.1.2 Uraian Tugas Room Attendant....................................32
1.1.3 Pelaksanaan Tugas Room
Attendant.....................................................................33
1.2 Perlatan dan Perlengakapan yang diperlukan dalam
Membersihkan Kamar....................................................................34
1.2.1 Chemical dan kegunannya yang dipakai oleh Room
Attendant.....................................................................35
4.3 Hambatan-hambatan yang dihadapi Dalam Membersihkan
Kamar...................................................................................................37
BAB V PENUTUP
5.1 Kesimpulan............................................................................................................38
5.2 Saran-saran..........................................................................................39
DAFTAR PUSAKA