LEMBAR PERSETUJUAN

Judul : hubungan respon time perawat dengan complaint handling pasien di

Puskesmas tiga juhar kecamatan stm hulu
Nama mahasiswa : FITRI YANI BR PERANGIN ANGIN
NPM : 16.11.067
Fakultas : Keperawatan
Program Studi : Sarjana Keperawatan

Menyetujui
Komisi Pembingbing

Pembimbing I Pembimbing II

Prof.Dr. Jon Piter Sinaga, M.Kes Astriana Fransisca, M.Kes

NIP : 19580113.198603.1.003 NIP : 19900422.201506.2.002

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DAFTAR ISI
Judul Halaman

PERSETUJUAN PROPOSAL ......................................................................................... 1

KATA PENGANTAR ....................................................................................................... 2
DAFTAR ISI ..................................................................................................................... 3
DAFTAR TABEL ............................................................................................................. 4
DAFTAR GAMBAR ......................................................................................................... 5
DAFTAR LAMPIRAN ..................................................................................................... 6
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BAB I
Latar Belakang

Perumusan Masalah

Tujuan Penelitian
1.3.1.Tujuan Umum

1.3.2.Tujuan Khusus

Contents
BAB I ....................................................................................................................................................... iii
Latar Belakang.................................................................................................................................... iii
Perumusan Masalah .......................................................................................................................... iii
Tujuan Penelitian ............................................................................................................................... iii
1.3.1.Tujuan Umum ....................................................................................................................... iii
1.3.2.Tujuan Khusus ....................................................................................................................... iii
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HUBUNGAN RESPON TIME PERAWAT DENGAN PENANGANAN COMPLAINT

HANDLING PASIEN DI PUSKESMAS TIGA JUHAR
KECAMATAN STM HULU

PROPOSAL

Oleh

FITRI YANI BR PERANGIN ANGIN

NPM : 16.11.067

PROGRAM STUDI KESEHATAN MASYARAKAT PROGRAM MAGISTER

FAKULTAS KESEHATAN MASYARAKAT
INSTITUSI KESEHATAN DELI HUSADA DELITUA
TAHUN 2019