DAFTAR ISI

HALAMAN JUDUL.................................................................................i
LEMBAR PERSETUJUAN.....................................................................ii
PENGESAHAN TIM PENGUJI.............................................................iii
KATA PENGANTAR...............................................................................iv
ABSTRAK.................................................................................................vi
DAFTAR ISI..............................................................................................vii
DAFTAR TABEL.....................................................................................ix

BAB I PENDAHULIAN
1.1 Latar Belakang.......................................................................1
1.2 Rumusan Masalah..................................................................3
1.3 Tujuan Penelitian...................................................................3
1.4 Manfaat Penelitian.................................................................3

BAB II TINJAUAN PUSTAKA

2.1 Tujuan Umum Pelayanan Kefarmasian.................................4
2.2 Tinjauan Umum Pelayanan Informasi Obat (PIO)................4
2.2.1 Tujuan Pelayanan Informasi Obat..........................7
2.2.2 Sasaran Informasi Obat...........................................8
2.3 Unsur-Unsur Indeks Kepuasan Pasien...................................8
2.4 Kepuasan Pasien....................................................................10
2.4.1 Faktor Yang Menentukan Tingkat Kepuasan.........10
2.4.2 Metode Mengukur Kepuasan Pasien......................10
2.5 Uraian Umum Apotek............................................................11

BAB III KERANGKA PENELITIAN

3.1 Kerangka Konsep...................................................................13
3.2 Definisi Operasional Variabel Penelitian...............................13

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BAB IV METODE PENELITIAN
4.1 Jenis Penelitian.......................................................................14
4.2 Tempat dan Waktu Penelitian................................................14
4.3 Populasi dan Sampel Penelitaian...........................................14
4.4 Pengukur dan Pengamatan Variabel Penelitian.....................15
4.5 Pengumpulan Data.................................................................15
4.6 Analisis Data..........................................................................15
4.7 Penyajian Data.......................................................................16

BAB V METODE PENELITIAN

5.1 Gambaran Umum Puskesmas Muara Dua.............................17
5.2 Data Hasil Penelitian..............................................................19
5.3 Karakteristik Reponden.........................................................19
5.4 Tingkat Kepuasan Pasien Terhadap Pelayanan Informasi.....21
5.5 Pembahasan............................................................................27

BAB VI METODE PENELITIAN

6.1 Kesimpulan............................................................................29

6.2 Saran......................................................................................29

Daftar Pustaka.............................................................................................30
Lampiran

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