DAFTAR ISI

Halaman Judul.............................................................................................. i
Kata pengantar............................................................................................. ii
Daftar Isi ..................................................................................................... iii
PANDUAN
A. Definisi.................................................................................................. 1
B. Ruang Lingkup...................................................................................... 2
C. Faktor Penyebab Timbulnya Keluhan Pasien....................................... 3
D. Jenis Komplain atau keluhan................................................................ 3
E. Dampak Keluhan dari Pasien................................................................ 3
F. Penanganan Keluhan yang Efektif........................................................ 4
G. Proses Penanganan Keluhan................................................................. 5
H. Tata Laksana......................................................................................... 6
I. Alur Komplain Pasien........................................................................... 7
J. Dokumentasi......................................................................................... 8
K. Alur Penyelesaian Masalah................................................................... 10
DAFTAR PUSTAKA
LAMPIRAN

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