1.

Kuesioner Penelitian

ANALISIS FAKTOR KEPUASAN PASIEN TERHADAP PELAYANA

PERAWAT DI RUANG RAWAT INAP RUMAH SAKIT LATERSIA
BINJAI

Bapak- ibu yang terhormat,

Guna lebih meningkatkan mutu pelayanan Rumah Sakit Latersia Binjai, kami
mohon bantuan bapak Bapak- ibu untuk memberikan informasi- informasi di
bawah ini.
Mohon diberi tanda (√) untuk jawaban yang anda anggap paling sesuai menurut
pendapat bapak- ibu. Atas perhatian dan bantuan bapak- ibu kami ucapkan
terimakasih.
Nomor responden :
Identitas responden
Nama :
Umur :
Jenis kelamin :
Pendidikan Terakhir : 1.( ) Tidak sekolah
2.( ) SD
3.( ) SMP
4.( ) SMA
5.( ) Akademi
6.( ) Perguruan Tinggi
7.( ) Lainnya, sebutkan..................
Pekerjaan : 1.( ) Ibu rumah tangga
2.( ) Petani
3.( ) Wiraswasta
4.( ) PNS
5.( ) Pegawai swasta
6.( ) Lainnya, sebutkan....................
 (Lanjutan)
Kumpulan pernyataan berikut berhubungan dengan tanggapan terhadap apa
yang anda rasakan setelah mendapatkan pelayanan di Rumah Sakit Latersia Binjai
Untuk masing – masing pernyataan, silahkan anda melingkari angka yang ada
dibelakang masing- masing pernyataan. Keterangan pemberian checklist (√)
sebagai berikut :
1. STP = Sangat Tidak Puas
2. TP = Tidak Puas
3. KP = Kurang Puas
4. R = Ragu-ragu
5. CP = Cukup Puas
6. P = Puas
7. SP = Sangat Puas
Pernyataan Skore
1 2 3 4 5 6 7
Tangibles :
1. Memiliki peralatan yang lengkap dan modern
2. Memiliki gedung yang bersih dan tertata rapi
3. Memiliki ruang tunggu yang luas dan nyaman
4. Memiliki kamar rawat inap yang bersih dan tenang
5. Memiliki karyawan yang berseragam dan penampilan rapi
6. Memiliki papan petunjuk yang jelas
7. Memiliki papan informasi yang baik
8. Memiliki fasilitas telpon untuk umum
Reliability :
9. Memberikan pelayanan sesuai dengan jadwal yang telah
ditetapkan
10. Membantu pasien secara tulus ikhlas dalam mengatasi
masalah
11. Memberikan penjelasan yang dibutuhkan pasien
12. Karyawan selalu siap melayani pasien yang datang
13. Mampu memberikan pertolongan dengan cepat
(Lanjutan)
14. Mempunyai catatan dan administrasi yang baik tentang
pasiennya
15. Mempunyai dokter yang sudah mempunyai jadwal yang jelas
16. Memberikan waktu yang khusus kepada pasien untuk
berkonsultasi
Responsiveness :
17. Mempunyai karyawan yang mampu memberikan penjelasan
dan pelayanan yang cepat
18. Mempunyai petugas yang siap membantu setiap saat
19. Tidak membuat pasien menunggu terlalu lama
20. Mempunyai dokter yang bertugas 24 jam
21. Mengutamakan pelayanan terhadap kebutuhan pasien
22. Mempunyai Unit Gawat Darurat dengan personil yang
cekatan
Assurance :
23. Memiliki dokter ahli berbagai bidang
24. Memiliki paramedis yang terdidik
25. Perilaku petugas menimbulkan rasa aman dan percaya
26. Memiliki karyawan yang sopan dan hormat terhadap pasien
27. Memiliki karyawan yang bersikap ramah
28. Biaya perawatan tidak terlalu mahal
Empathy :
29. Mampu memberikan pelayanan secara individual
30. Mempunyai peraturan jam buka yang tidak terlalu ketat
31. Mempunyai karyawan yang selalu memperhatikan kebutuhan
pribadi pasiennya
32. Menyediakan kebutuhan spesifik dari pasiennya
33. Memberikan waktu yang cukup bagi keluarga pasien untuk
berkonsultasi
34. Mampu menyediakan fasilitas yang dibutuhkan pasien.
 107

2. Master Data Penelitian

P P
U J K D Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q P
K J K 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34
24 2 5 3 6 3 3 3 5 4 5 2 6 5 5 3 6 6 6 6 4 5 4 5 3 6 5 6 4 6 5 6 6 6 3 6 5 5 1
32 2 3 5 7 6 5 5 5 5 4 1 5 5 5 2 5 5 5 3 3 5 5 5 5 4 5 7 5 3 3 7 7 7 2 7 3 6 1
30 1 4 5 6 6 5 5 7 4 4 2 5 6 4 4 6 5 4 4 5 5 4 5 3 4 5 5 3 2 2 6 6 6 3 6 3 6 1
18 2 5 3 5 5 5 5 6 4 4 1 6 6 5 7 6 5 6 5 5 5 6 5 7 6 6 5 4 6 6 5 5 5 7 5 5 5 1
40 1 2 2 5 5 4 5 5 3 3 1 2 4 3 3 2 2 3 3 3 6 2 6 3 2 5 5 3 2 2 5 7 7 3 7 3 6 2
65 2 6 3 5 6 5 6 6 4 4 2 6 6 6 6 6 6 6 6 3 3 3 4 5 5 6 5 4 6 6 5 5 5 6 5 6 6 1
18 1 5 3 5 5 3 4 6 3 3 2 3 4 3 3 5 6 3 3 3 6 3 6 3 3 6 5 2 2 3 5 5 5 3 5 3 5 2
20 2 1 3 5 3 3 3 5 5 3 1 6 6 6 6 6 7 7 7 6 5 6 5 6 6 5 5 5 6 6 5 5 5 6 5 6 5 1
39 2 1 4 6 3 2 3 6 5 5 1 6 6 6 7 6 6 4 6 6 5 6 5 7 6 6 7 5 6 6 7 7 7 7 7 6 5 1
21 2 1 4 6 6 6 6 6 6 6 1 3 4 3 3 3 3 3 3 3 6 3 6 3 3 6 6 6 3 3 6 6 6 3 6 3 6 1
34 2 4 5 4 3 3 3 6 6 5 1 3 6 3 3 5 6 3 3 3 3 3 3 3 3 5 4 3 3 3 4 4 4 3 4 3 3 2
33 2 4 5 5 5 5 5 5 5 5 4 3 4 3 3 5 6 3 3 3 5 3 5 3 3 5 5 4 2 2 5 5 5 3 5 3 5 1
35 2 1 4 6 5 5 5 5 2 2 1 3 5 3 3 5 5 4 4 3 5 3 5 3 3 5 7 5 3 3 7 7 7 3 7 3 5 1
37 1 4 5 5 5 3 5 5 2 2 2 3 6 3 2 6 5 2 3 3 5 3 4 2 3 5 4 2 2 2 6 6 6 2 6 3 5 2
36 2 3 5 3 4 3 3 5 4 3 4 3 4 3 3 5 5 3 3 3 3 3 3 3 3 5 3 4 3 3 3 3 3 3 3 3 4 2
37 2 4 5 5 5 3 5 5 3 3 2 3 5 3 3 5 5 3 2 3 5 3 3 3 3 6 4 2 2 2 7 7 7 3 7 3 5 2
35 2 3 5 5 5 6 6 7 5 5 2 2 4 3 3 5 5 3 3 3 6 2 6 3 2 5 5 4 2 2 5 5 5 3 5 3 5 1
48 1 4 5 5 6 7 6 7 6 6 2 6 7 6 7 6 7 6 6 6 6 6 7 7 6 7 5 6 6 6 5 5 5 7 5 6 6 1
47 1 2 2 5 6 5 6 5 6 6 4 3 4 3 3 5 6 3 3 3 6 3 5 3 3 5 5 4 2 2 5 5 5 3 5 3 6 1
60 1 6 3 6 6 5 5 6 6 5 4 3 4 3 2 1 4 3 3 3 5 3 5 2 3 6 6 6 3 3 6 6 6 2 6 3 6 1
30 2 1 1 3 6 6 6 6 6 6 4 3 4 4 2 3 2 2 3 4 6 3 6 2 3 5 3 5 3 3 3 3 3 2 3 4 6 2
57 1 6 5 5 5 2 2 6 5 5 1 2 4 3 3 4 4 2 2 3 6 2 7 3 2 6 7 6 2 2 7 7 7 3 7 3 6 1
36 2 1 1 4 5 5 5 6 5 5 4 3 3 3 3 4 3 2 3 3 5 3 5 3 3 5 3 5 3 3 4 4 4 3 4 3 5 2
40 1 4 5 5 6 6 6 7 6 6 4 3 3 2 3 2 3 4 2 2 6 3 6 3 3 7 5 6 3 3 5 5 5 2 3 2 6 1
18 2 5 3 6 6 6 6 6 6 6 4 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 1
36 1 4 5 7 5 7 6 7 4 5 2 3 2 3 2 3 2 3 2 3 6 3 7 2 3 7 7 4 3 3 7 7 7 2 7 3 5 1
20 1 5 3 6 2 2 2 5 5 5 2 6 5 6 5 6 7 6 7 6 5 6 5 5 6 6 6 5 6 6 6 6 6 5 6 6 5 1
35 1 4 5 6 5 5 6 5 5 5 2 3 4 3 3 5 5 3 3 3 6 3 5 3 3 5 6 5 3 3 6 6 6 3 6 3 5 1
 (Lanjutan)
36 1 4 5 5 3 3 3 5 4 5 2 6 6 6 5 5 5 6 6 6 4 6 4 5 6 5 5 4 6 6 5 5 5 5 5 6 5 1
28 1 3 3 6 2 2 2 5 5 5 4 2 3 5 5 5 5 2 2 5 5 2 6 5 2 5 5 2 2 2 6 6 6 5 6 5 6 1
29 1 3 5 5 3 3 3 5 5 5 2 6 6 6 6 6 5 6 5 6 4 6 5 6 6 5 5 4 6 6 5 5 5 6 5 6 6 1
36 2 3 4 3 3 4 4 5 4 4 2 3 5 3 3 4 4 3 3 3 4 3 4 3 3 5 3 4 3 3 3 3 3 3 3 3 3 2
24 1 5 3 5 5 5 6 6 6 5 2 3 5 3 3 6 6 3 3 3 6 3 5 3 3 6 4 3 2 3 5 3 3 3 5 3 5 1
30 2 1 2 7 5 5 4 7 6 5 2 6 7 6 5 6 7 6 6 6 4 6 5 5 6 7 7 6 6 6 7 7 7 5 7 6 5 1
37 2 1 1 4 5 6 5 6 5 7 4 3 5 3 3 5 6 4 4 3 5 3 6 3 3 5 4 5 2 3 4 4 4 3 4 3 5 1
26 2 1 3 4 3 4 3 5 5 5 2 3 4 3 3 6 7 4 4 3 3 3 4 3 3 5 4 5 3 2 4 4 4 3 4 3 3 2
17 2 5 3 7 6 5 6 5 5 6 2 6 6 6 7 6 6 4 6 6 6 6 5 7 6 5 7 5 6 6 7 7 7 7 7 6 6 1
17 1 5 3 5 5 5 5 6 5 5 2 3 4 3 3 4 4 3 3 3 5 3 5 3 3 6 5 2 2 3 5 4 4 3 4 2 5 2
36 1 4 5 6 6 5 6 7 5 6 2 5 6 3 3 5 6 6 6 3 6 5 5 3 5 7 6 5 5 5 6 6 6 3 6 3 6 1
32 1 4 5 4 2 3 2 5 3 2 2 5 6 3 3 3 6 5 5 3 2 5 3 3 5 5 4 3 2 2 4 4 4 3 4 3 2 2
35 2 3 5 5 3 3 3 5 5 5 2 5 5 3 3 3 5 4 4 3 5 5 5 3 5 5 6 6 5 5 6 6 6 3 6 3 6 1
20 2 5 3 6 6 6 5 6 5 5 2 3 5 3 3 5 5 3 3 3 5 3 6 3 3 6 6 5 3 3 6 6 6 3 6 3 6 1
66 2 6 3 7 6 6 6 7 5 4 4 5 6 7 6 5 6 5 5 7 6 5 6 6 5 7 7 5 5 5 7 7 7 6 7 7 6 1
24 1 5 3 5 6 6 6 6 6 6 2 3 5 4 3 5 5 4 4 4 6 3 6 3 3 6 4 2 3 3 5 5 5 3 5 4 6 1
34 2 4 5 3 4 4 4 5 4 4 2 4 5 4 3 5 5 5 5 4 4 4 4 3 4 5 3 4 4 4 3 3 3 3 3 4 4 2
25 1 5 3 6 6 7 6 7 6 5 2 6 6 6 6 6 6 6 6 6 6 6 7 6 6 7 6 6 6 6 6 6 6 6 6 6 6 1
46 1 3 2 7 6 6 7 6 6 6 2 5 5 5 5 5 5 5 5 5 7 5 6 5 5 6 7 6 5 5 7 7 7 5 7 5 6 1
55 2 2 1 5 6 6 5 7 5 5 4 3 4 3 3 5 5 3 3 3 5 3 6 3 3 7 5 5 3 3 5 5 5 3 5 3 6 1
34 2 4 4 4 6 5 5 6 5 5 2 3 4 3 3 4 4 3 3 3 5 3 5 3 3 5 3 5 3 3 4 4 4 3 4 3 6 2
30 1 3 3 6 6 6 5 7 6 6 2 5 5 6 5 5 6 6 6 6 5 5 6 5 5 7 6 6 5 5 6 6 6 5 6 6 6 1
40 1 4 5 7 6 6 6 5 5 7 2 5 5 3 3 5 6 5 5 3 6 5 6 3 5 5 7 5 5 5 7 7 7 3 7 3 6 1
60 1 2 1 6 6 6 6 6 5 6 2 3 3 3 3 3 3 3 3 3 6 3 6 3 3 6 6 5 3 3 6 6 6 3 6 3 6 1
67 2 2 1 5 5 5 5 5 5 7 2 3 4 3 3 4 4 3 3 3 5 3 5 3 3 5 4 5 3 3 4 4 4 3 4 3 5 2
25 2 3 3 7 6 5 5 6 6 6 2 2 4 2 3 3 3 3 3 2 5 2 5 3 2 6 7 6 2 2 7 7 7 3 7 2 6 1
35 1 4 5 6 5 5 5 5 5 5 2 2 3 2 2 4 4 2 2 2 5 2 5 2 2 5 4 4 2 2 6 6 6 2 6 2 5 2
30 2 4 5 3 4 2 4 6 4 3 2 3 4 3 3 4 4 3 3 3 4 3 2 3 3 6 3 4 3 3 3 3 3 3 3 3 4 2
45 1 3 5 5 5 5 5 7 5 6 4 6 5 3 3 6 5 5 5 3 5 6 5 3 6 7 5 5 6 6 5 5 5 2 3 3 5 1
18 2 5 3 4 5 6 5 6 5 5 2 3 4 2 2 2 4 3 3 2 5 3 6 2 3 5 4 3 3 3 4 4 4 2 4 2 5 2
22 2 5 3 5 3 3 3 5 5 5 2 2 4 2 2 4 4 2 2 2 5 2 6 2 2 5 6 6 2 2 6 6 6 2 6 2 6 2
 (Lanjutan)
60 2 3 5 7 7 6 6 6 6 6 4 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 6 6 6 7 7 7 6 7 6 7 1
40 2 3 3 4 5 6 5 7 5 5 1 3 5 4 6 5 5 4 5 6 5 6 5 6 5 5 4 4 3 3 4 4 4 6 4 4 5 1
56 1 4 3 7 5 5 5 6 6 6 4 6 6 6 6 5 6 6 7 6 5 6 6 6 6 6 7 6 6 6 7 7 7 6 7 6 5 1
21 1 5 3 5 5 6 5 7 5 5 4 6 6 7 6 7 6 7 6 6 6 6 6 6 6 7 5 5 6 6 5 5 5 6 5 7 5 1
24 2 1 2 3 4 4 3 6 2 2 4 3 4 5 5 4 5 3 3 3 3 3 3 3 3 6 3 2 3 3 3 3 3 5 3 5 4 2
19 1 5 3 5 5 5 5 6 5 5 4 6 6 6 6 6 6 6 6 5 5 6 6 6 6 6 5 5 6 6 5 5 5 6 5 6 5 1
51 2 1 4 7 6 5 6 5 6 5 4 3 2 3 2 3 2 3 2 3 3 3 3 3 3 5 7 6 3 3 7 7 7 2 7 3 6 1
59 2 3 3 6 6 6 5 6 5 6 4 6 5 6 5 6 7 6 7 6 6 6 6 6 6 6 6 5 6 6 6 6 6 5 6 6 6 1
35 2 1 5 6 3 2 3 6 4 5 1 3 4 3 4 5 5 3 3 2 2 1 2 2 2 5 5 3 2 2 5 6 6 4 6 3 7 2
27 2 1 3 5 5 6 5 6 5 6 4 6 6 6 5 5 5 6 6 5 5 3 3 5 5 6 5 5 6 6 5 5 5 5 5 6 5 1
31 1 3 1 6 3 2 3 6 4 4 1 2 3 5 5 5 5 2 2 4 4 2 2 4 4 5 5 3 2 2 6 6 6 5 6 5 6 2
42 2 4 4 3 3 3 2 5 3 2 4 6 6 6 6 6 5 6 5 6 6 6 6 6 6 5 3 3 6 6 3 3 3 3 3 6 3 1
39 2 3 5 5 5 6 5 5 6 5 1 7 7 7 6 7 7 7 7 6 7 6 6 6 7 5 5 6 7 7 5 5 5 6 5 7 5 1
46 1 4 5 4 4 3 3 6 5 5 1 6 5 5 6 6 6 6 5 5 5 5 5 5 5 6 4 5 6 6 4 4 4 6 4 5 6 1
67 2 6 2 5 6 5 6 7 5 6 2 6 7 6 5 6 7 6 6 5 5 5 5 5 5 7 5 5 6 6 5 5 5 5 5 6 6 1
25 1 5 3 5 5 6 6 6 5 5 4 3 5 3 3 5 6 3 3 3 3 3 5 5 5 5 4 4 3 2 5 4 4 3 4 2 5 1
31 2 4 5 7 5 5 5 5 5 6 4 6 6 6 6 6 7 7 7 5 5 5 6 6 6 5 7 5 6 6 7 7 7 6 7 6 5 1
40 2 1 5 6 5 4 6 7 6 6 4 6 6 6 7 6 6 4 6 5 5 5 6 6 6 7 6 6 6 6 6 6 6 7 6 6 5 1
34 2 4 5 4 2 3 2 5 5 5 4 3 4 3 3 3 3 3 3 2 2 2 3 3 3 5 4 4 3 3 4 4 4 3 4 3 2 2
44 2 1 1 5 5 6 5 6 5 5 4 6 6 5 6 5 6 6 6 3 3 3 5 5 5 6 5 5 6 6 5 5 5 6 5 5 5 1
50 2 3 1 4 5 5 6 7 6 6 2 5 6 6 5 5 6 5 5 5 5 5 7 7 7 7 4 6 5 5 4 4 4 5 4 6 5 1
50 1 3 3 5 6 6 6 5 5 5 4 2 5 3 3 5 5 3 3 5 6 6 6 6 6 5 4 4 2 2 5 5 5 3 5 3 6 1
32 1 4 4 4 4 4 4 5 4 5 1 3 6 3 2 6 5 2 3 3 3 3 5 5 5 5 4 3 3 3 4 4 4 2 4 3 5 2
37 1 3 3 5 6 6 6 6 6 5 4 3 4 3 3 5 5 3 3 3 3 3 3 5 5 6 5 6 3 3 5 5 5 3 5 3 6 1
60 2 1 3 6 5 5 5 7 5 5 4 5 5 5 3 5 5 5 5 3 3 3 6 6 6 7 6 5 5 5 6 6 6 3 6 5 5 1
22 1 5 3 6 6 6 6 6 6 6 4 6 6 6 6 6 6 6 6 3 2 3 5 3 3 6 6 6 6 6 6 6 6 6 6 6 6 1
40 1 4 3 5 3 3 3 5 3 3 1 2 5 3 3 5 5 3 3 3 3 3 5 3 3 5 5 3 2 2 5 4 4 3 4 3 4 2
31 2 1 2 5 4 4 4 6 2 2 4 2 5 3 2 5 5 3 2 5 7 6 5 6 5 6 4 5 2 2 4 4 4 2 4 3 5 1
20 2 5 3 5 4 3 3 5 3 3 1 2 3 3 3 3 3 3 3 3 3 3 5 5 5 5 4 3 2 2 5 5 5 3 5 3 5 2
41 1 4 5 6 6 5 6 5 5 6 1 3 5 3 3 5 6 3 3 6 6 6 6 6 6 5 6 6 3 3 6 6 6 3 6 3 6 1
36 2 1 5 6 5 5 5 6 5 6 1 3 5 6 6 5 6 4 3 3 3 3 5 5 5 6 6 6 3 3 6 6 6 6 6 6 5 1
 (Lanjutan)
49 2 1 4 3 3 3 2 5 4 2 1 6 6 6 6 6 6 6 6 6 6 6 7 7 7 5 3 6 6 6 3 3 3 6 3 4 3 1
20 2 5 3 5 3 4 5 7 3 3 1 3 2 3 2 3 2 3 2 6 7 6 6 5 6 5 4 3 3 3 5 4 4 3 4 2 5 2
66 1 6 2 7 5 5 5 5 5 5 4 6 5 6 5 6 7 6 7 3 3 3 5 5 5 5 7 6 6 6 7 7 7 5 7 6 5 1
68 2 6 3 5 4 4 4 5 4 4 1 2 3 3 3 5 5 3 3 3 3 3 5 5 5 5 4 3 2 2 5 5 5 3 5 3 5 2
37 1 4 5 4 5 6 5 5 5 6 1 6 6 6 5 5 5 6 6 3 3 3 5 5 5 5 4 6 6 6 4 4 4 5 4 6 5 1
29 2 2 2 5 5 5 6 6 5 5 1 2 3 5 5 5 5 2 2 3 3 3 5 5 5 5 4 4 2 2 5 5 5 5 5 5 5 1
33 1 2 2 5 5 6 5 5 5 6 1 6 5 6 3 4 5 6 5 3 3 3 5 5 5 5 5 6 6 6 5 5 5 3 5 6 5 1
19 2 5 3 5 5 5 5 5 5 6 1 6 6 6 6 6 6 6 6 3 3 3 5 5 5 5 5 6 6 6 5 5 5 6 5 6 5 1
43 1 3 5 4 5 6 5 6 5 6 1 3 3 2 3 2 3 3 2 3 3 3 5 5 5 5 3 4 3 2 4 4 4 3 4 2 5 2
55 2 1 1 6 5 5 5 6 5 6 4 3 4 3 3 4 5 3 3 3 3 3 5 5 5 6 6 6 3 3 6 6 6 3 6 3 5 1

Keterangan :

1. U = Umur 4. PDK = Pendidikan 6. P = Kategori Puas

2. JK = Jenis Kelamin 1. SD 1. Puas
1. Laki-laki 2. SMP 2. Tidak Puas
2. Perempuan 3. SMA
3. PKJ = Pekerjaan 4. Akademi
1. Ibu Rumah Tangga 5. S1
2. Buruh/Tani 5. Q1-Q34 = Kuesioner 1 s/d kuesioner 34
3. Pegawai Swasta 1. Sangat Tidak Setuju
4. Pegawai Negeri Sipil 2. Tidak Setuju
5. Mahasiswa/Pelajar 3. Kurang Setuju
6. Pensiunan 4. Ragu-ragu
5. Cukup Setuju
6. Setuju
7. Sangat Setuju
 3. Hasil Output SPSS

A. FREKUENSI

Output Created 22-Dec-2019 16:21:24

Comments

Input Data D:\Tesis\Tesis MARS\Seminar Proposal

FIX\FIX Revisi
Proposal\MODIFIKASI.sav

Active Dataset DataSet4

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data 100

File

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.

Cases Used Statistics are based on all cases with

valid data.

Syntax FREQUENCIES VARIABLES=U JK

PKJ PDK KAT_TANG KAT_REL
KAT_RES KAT_ASS KAT_EMP
KAT_KEP
/ORDER=ANALYSIS.

Resources Processor Time 0:00:00.000

Elapsed Time 0:00:00.006

 Umur (tahun)

Frequency Percent Valid Percent Cumulative Percent

Valid 17-25 24 24.0 24.0 24.0

26-35 28 28.0 28.0 52.0

36-45 25 25.0 25.0 77.0

46-55 10 10.0 10.0 87.0

56-65 8 8.0 8.0 95.0

>65 5 5.0 5.0 100.0

Total 100 100.0 100.0

Jenis Kelamin

Frequency Percent Valid Percent Cumulative Percent

Valid Laki-laki 43 43.0 43.0 43.0

Perempuan 57 57.0 57.0 100.0

Total 100 100.0 100.0

Pekerjaan

Cumulative
Frequency Percent Valid Percent Percent

Valid Ibu Rumah Tangga 20 20.0 20.0 20.0

Buruh/Tani 7 7.0 7.0 27.0

Pegawai Swasta 20 20.0 20.0 47.0

Pegawai Negeri Sipil 26 26.0 26.0 73.0

Mahasiswa/Pelajar 20 20.0 20.0 93.0

Pensiunan 7 7.0 7.0 100.0

Total 100 100.0 100.0

 Pendidikan

Frequency Percent Valid Percent Cumulative Percent

Valid SD 10 10.0 10.0 10.0

SMP 10 10.0 10.0 20.0

SMA 37 37.0 37.0 57.0

AKADEMI 9 9.0 9.0 66.0

S1 34 34.0 34.0 100.0

Total 100 100.0 100.0

Kat_Tangibles

Frequency Percent Valid Percent Cumulative Percent

Valid BAIK 65 65.0 65.0 65.0

TIDAK BAIK 35 35.0 35.0 100.0

Total 100 100.0 100.0

Kat_Reliability

Frequency Percent Valid Percent Cumulative Percent

Valid BAIK 54 54.0 54.0 54.0

TIDAK BAIK 46 46.0 46.0 100.0

Total 100 100.0 100.0

Kat_Responsiveness

Frequency Percent Valid Percent Cumulative Percent

Valid BAIK 61 61.0 61.0 61.0

TIDAK BAIK 39 39.0 39.0 100.0

Total 100 100.0 100.0

 Kat_Assurance

Frequency Percent Valid Percent Cumulative Percent

Valid BAIK 60 60.0 60.0 60.0

TIDAK BAIK 40 40.0 40.0 100.0

Total 100 100.0 100.0

Kat_Empathy

Frequency Percent Valid Percent Cumulative Percent

Valid BAIK 74 74.0 74.0 74.0

TIDAK BAIK 26 26.0 26.0 100.0

Total 100 100.0 100.0

Kat_Kepuasan Pasien

Frequency Percent Valid Percent Cumulative Percent

Valid Puas 71 71.0 71.0 71.0

Kurang Puas 29 29.0 29.0 100.0

Total 100 100.0 100.0

B. CROSSTABS ( CHI SQUARE TEST)

Output Created 22-Dec-2019 16:21:41

Comments

Input Data D:\Tesis\Tesis MARS\Seminar Proposal

FIX\FIX Revisi
Proposal\MODIFIKASI.sav

Active Dataset DataSet4

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data 100

File
 Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.

Cases Used Statistics for each table are based on all

the cases with valid data in the specified
range(s) for all variables in each table.

Syntax CROSSTABS
/TABLES=U JK PKJ PDK BY KAT_KEP
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ CC CORR
/CELLS=COUNT ROW
/COUNT ROUND CELL.

Resources Processor Time 0:00:00.063

Elapsed Time 0:00:00.062

Dimensions Requested 2

Cells Available 174762

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

Umur (tahun) * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Jenis Kelamin * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Pekerjaan * Kat_Kepuasan 100 100.0% 0 .0% 100 100.0%

Pasien

Pendidikan * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Umur (tahun) * Kat_Kepuasan Pasien

Crosstab

Kat_Kepuasan Pasien Total

 Puas Kurang Puas

Umur (tahun) 17-25 Count 17 7 24

% within Umur (tahun) 70.8% 29.2% 100.0%

26-35 Count 16 12 28

% within Umur (tahun) 57.1% 42.9% 100.0%

36-45 Count 17 8 25

% within Umur (tahun) 68.0% 32.0% 100.0%

46-55 Count 10 0 10

% within Umur (tahun) 100.0% .0% 100.0%

56-65 Count 8 0 8

% within Umur (tahun) 100.0% .0% 100.0%

>65 Count 3 2 5

% within Umur (tahun) 60.0% 40.0% 100.0%

Total Count 71 29 100

% within Umur (tahun) 71.0% 29.0% 100.0%

Jenis Kelamin * Kat_Kepuasan Pasien

 Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Jenis Kelamin Laki-laki Count 33 10 43

% within Jenis Kelamin 76.7% 23.3% 100.0%

Perempuan Count 38 19 57

% within Jenis Kelamin 66.7% 33.3% 100.0%

Total Count 71 29 100

% within Jenis Kelamin 71.0% 29.0% 100.0%

Pekerjaan * Kat_Kepuasan Pasien

Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Pekerjaan Ibu Rumah Tangga Count 15 5 20

% within Pekerjaan 75.0% 25.0% 100.0%

Buruh/Tani Count 5 2 7

% within Pekerjaan 71.4% 28.6% 100.0%

Pegawai Swasta Count 16 4 20

% within Pekerjaan 80.0% 20.0% 100.0%

Pegawai Negeri Sipil Count 15 11 26

% within Pekerjaan 57.7% 42.3% 100.0%

Mahasiswa/Pelajar Count 14 6 20

% within Pekerjaan 70.0% 30.0% 100.0%

Pensiunan Count 6 1 7

% within Pekerjaan 85.7% 14.3% 100.0%

Total Count 71 29 100

% within Pekerjaan 71.0% 29.0% 100.0%

Pendidikan * Kat_Kepuasan Pasien

 Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Pendidikan SD Count 6 4 10

% within Pendidikan 60.0% 40.0% 100.0%

SMP Count 8 2 10

% within Pendidikan 80.0% 20.0% 100.0%

SMA Count 28 9 37

% within Pendidikan 75.7% 24.3% 100.0%

AKADEMI Count 6 3 9

% within Pendidikan 66.7% 33.3% 100.0%

S1 Count 23 11 34

% within Pendidikan 67.6% 32.4% 100.0%

Total Count 71 29 100

% within Pendidikan 71.0% 29.0% 100.0%

Output Created 22-Dec-2019 16:22:15

Comments

Input Data D:\Tesis\Tesis MARS\Seminar Proposal

FIX\FIX Revisi
Proposal\MODIFIKASI.sav

Active Dataset DataSet4

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N of Rows in Working Data 100

File

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
 Cases Used Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.

Syntax CROSSTABS
/TABLES=KAT_TANG KAT_REL
KAT_RES KAT_ASS KAT_EMP BY
KAT_KEP
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ CC CORR
/CELLS=COUNT ROW
/COUNT ROUND CELL.

Resources Processor Time 0:00:00.047

Elapsed Time 0:00:00.080

Dimensions Requested 2

Cells Available 174762

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

Kat_Tangibles * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Kat_Reliability * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Kat_Responsiveness * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Kat_Assurance * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Kat_Empathy * 100 100.0% 0 .0% 100 100.0%

Kat_Kepuasan Pasien

Kat_Tangibles * Kat_Kepuasan Pasien

 Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Kat_Tangibles BAIK Count 57 8 65

% within Kat_Tangibles 87.7% 12.3% 100.0%

TIDAK BAIK Count 14 21 35

% within Kat_Tangibles 40.0% 60.0% 100.0%

Total Count 71 29 100

% within Kat_Tangibles 71.0% 29.0% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 25.132a 1 .000

Continuity Correctionb 22.869 1 .000

Likelihood Ratio 24.828 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear 24.880 1 .000

Association

N of Valid Cases 100

a. 0 cells (,0%) have expected count less than 5. The minimum expected count is 10,15.

b. Computed only for a 2x2 table

Symmetric Measures

Asymp. Std.
Value Errora Approx. Tb Approx. Sig.

Nominal by Nominal Contingency Coefficient .448 .000

Interval by Interval Pearson's R .501 .092 5.736 .000c

Ordinal by Ordinal Spearman Correlation .501 .092 5.736 .000c

N of Valid Cases 100

Kat_Reliability * Kat_Kepuasan Pasien

 Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Kat_Reliability BAIK Count 49 5 54

% within Kat_Reliability 90.7% 9.3% 100.0%

TIDAK BAIK Count 22 24 46

% within Kat_Reliability 47.8% 52.2% 100.0%

Total Count 71 29 100

% within Kat_Reliability 71.0% 29.0% 100.0%

Symmetric Measures

Asymp. Std.
Value Errora Approx. Tb Approx. Sig.

Nominal by Nominal Contingency .426 .000

Coefficient

Interval by Interval Pearson's R .471 .084 5.291 .000c

Ordinal by Ordinal Spearman Correlation .471 .084 5.291 .000c

N of Valid Cases 100

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 22.218a 1 .000

Continuity Correctionb 20.183 1 .000

Likelihood Ratio 23.430 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear 21.996 1 .000

Association

N of Valid Cases 100

a. 0 cells (,0%) have expected count less than 5. The minimum expected count is 13,34.

b. Computed only for a 2x2 table

Kat_Responsiveness * Kat_Kepuasan Pasien
 Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Kat_Responsiveness BAIK Count 54 7 61

% within 88.5% 11.5% 100.0%

Kat_Responsiveness

TIDAK BAIK Count 17 22 39

% within 43.6% 56.4% 100.0%

Kat_Responsiveness

Total Count 71 29 100

% within 71.0% 29.0% 100.0%

Kat_Responsiveness

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 23.329a 1 .000

Continuity Correctionb 21.198 1 .000

Likelihood Ratio 23.534 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear 23.096 1 .000

Association

N of Valid Cases 100

a. 0 cells (,0%) have expected count less than 5. The minimum expected count is 11,31.

b. Computed only for a 2x2 table

Symmetric Measures

Asymp. Std.
Value Errora Approx. Tb Approx. Sig.

Nominal by Nominal Contingency Coefficient .435 .000

Interval by Interval Pearson's R .483 .090 5.461 .000c

Ordinal by Ordinal Spearman Correlation .483 .090 5.461 .000c

N of Valid Cases 100

 Kat_Assurance * Kat_Kepuasan Pasien
Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Kat_Assurance BAIK Count 58 2 60

% within Kat_Assurance 96.7% 3.3% 100.0%

TIDAK BAIK Count 13 27 40

% within Kat_Assurance 32.5% 67.5% 100.0%

Total Count 71 29 100

% within Kat_Assurance 71.0% 29.0% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. (2- Exact Sig. (1-

Value df (2-sided) sided) sided)

Pearson Chi-Square 47.993a 1 .000

Continuity Correctionb 44.927 1 .000

Likelihood Ratio 52.446 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear 47.513 1 .000

Association

N of Valid Cases 100

a. 0 cells (,0%) have expected count less than 5. The minimum expected count is 11,60.

b. Computed only for a 2x2 table

 Symmetric Measures

Asymp. Std.
Value Errora Approx. Tb Approx. Sig.

Nominal by Nominal Contingency Coefficient .569 .000

Interval by Interval Pearson's R .693 .069 9.510 .000c

Ordinal by Ordinal Spearman Correlation .693 .069 9.510 .000c

N of Valid Cases 100

Kat_Empathy * Kat_Kepuasan Pasien

Crosstab

Kat_Kepuasan Pasien

Puas Kurang Puas Total

Kat_Empathy BAIK Count 63 11 74

% within Kat_Empathy 85.1% 14.9% 100.0%

TIDAK BAIK Count 8 18 26

% within Kat_Empathy 30.8% 69.2% 100.0%

Total Count 71 29 100

% within Kat_Empathy 71.0% 29.0% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value Df sided) sided) sided)

Pearson Chi-Square 27.619a 1 .000

b
Continuity Correction 25.041 1 .000

Likelihood Ratio 26.121 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear 27.342 1 .000

Association

N of Valid Cases 100

a. 0 cells (,0%) have expected count less than 5. The minimum expected count is 7,54.

b. Computed only for a 2x2 table

 Symmetric Measures

Asymp. Std.
Value Errora Approx. Tb Approx. Sig.

Nominal by Nominal Contingency .465 .000

Coefficient

Interval by Interval Pearson's R .526 .095 6.115 .000c

Ordinal by Ordinal Spearman Correlation .526 .095 6.115 .000c

N of Valid Cases 100

Iteration Historya,b,c,d

Coefficients

-2 Log KAT_TAN KAT_RE KAT_RE KAT_AS KAT_EM

Iteration likelihood Constant G L S S P

Step 1 1 57.944 -6.778 1.040 .570 .575 1.379 .771

2 42.403 -11.303 1.795 1.199 1.045 1.891 1.213

3 35.849 -16.226 2.508 2.023 1.584 2.312 1.740

4 33.059 -21.585 3.124 2.998 2.202 2.741 2.364

5 32.131 -26.506 3.572 3.914 2.779 3.221 2.909

6 31.972 -29.501 3.818 4.475 3.124 3.555 3.216

7 31.965 -30.255 3.883 4.616 3.209 3.641 3.293

8 31.965 -30.290 3.886 4.623 3.213 3.645 3.296

9 31.965 -30.291 3.886 4.623 3.213 3.645 3.296

a. Method: Enter
b. Constant is included in the model.
c. Initial -2 Log Likelihood: 120.430
d. Estimation terminated at iteration number 9 because parameter estimates changed by less than .
001.

C. REGRESSION

Variables in the Equation

B S.E. Wald df Sig. Exp(B)

Step 1a KAT_TANG 2.369 .511 21.455 1 .000 10.687

Constant -4.333 .830 27.237 1 .000 .013

a. Variable(s) entered on step 1: KAT_TANG.

Variables in the Equation

B S.E. Wald df Sig. Exp(B)

Step 1a KAT_REL 2.369 .555 18.255 1 .000 10.691

Constant -4.652 .984 22.337 1 .000 .010

a. Variable(s) entered on step 1: KAT_REL.

Variables in the Equation

B S.E. Wald df Sig. Exp(B)

Step 1a KAT_RES 2.301 .515 19.929 1 .000 9.983

Constant -4.344 .866 25.168 1 .000 .013

a. Variable(s) entered on step 1: KAT_RES.

Variables in the Equation

B S.E. Wald df Sig. Exp(B)

Step 1a KAT_ASS 4.098 .794 26.608 1 .000 60.231

Constant -7.465 1.477 25.532 1 .000 .001

a. Variable(s) entered on step 1: KAT_ASS.

Variables in the Equation

B S.E. Wald df Sig. Exp(B)

Step 1a KAT_EMP 2.556 .536 22.740 1 .000 12.886

Constant -4.301 .780 30.447 1 .000 .014

a. Variable(s) entered on step 1: KAT_EMP.

Omnibus Tests of Model Coefficients

Chi-square df Sig.

Step 1 Step 88.465 5 .000

Block 88.465 5 .000

Model 88.465 5 .000

Model Summary
 Cox & Snell R Nagelkerke R
Step -2 Log likelihood Square Square

1 31.965a .587 .839

a. Estimation terminated at iteration number 9 because

parameter estimates changed by less than .001.

Hosmer and Lemeshow Test

Step Chi-square df Sig.

1 2.749 6 .840

Classification Tablea

Predicted

Kat_Kepuasan Pasien Percentage

Observed Puas Kurang Puas Correct

Step 1 Kat_Kepuasan Pasien Puas 68 3 95.8

Kurang Puas 5 24 82.8

Overall Percentage 92.0

a. The cut value is .500

Variables in the Equation

95% C.I.for EXP(B)

B S.E. Wald df Sig. Exp(B) Lower Upper

a
Step 1 KAT_TANG 3.886 1.274 9.300 1 .002 48.700 4.008 591.691

KAT_REL 4.623 2.085 4.915 1 .027 101.776 1.709 6061.527

KAT_RES 3.213 1.399 5.277 1 .022 24.847 1.603 385.211

KAT_ASS 3.645 1.394 6.834 1 .009 38.273 2.489 588.423

KAT_EMP 3.296 1.370 5.786 1 .016 27.009 1.841 396.201

Constant -30.291 10.239 8.752 1 .003 .000

a. Variable(s) entered on step 1: KAT_TANG, KAT_REL, KAT_RES, KAT_ASS, KAT_EMP.

4. Surat Izin Penelitian
5. Dokumentasi
 6. Daftar Riwayat Hidup

DATA PRIBADI
Nama : Firman Yanus Halawa
Tempat, Tanggal Lahir : Soledua, 12 Januari 1994
Jenis Kelamin : Laki-laki
Agama : Kristen
Anak ke : 3 dari 6 bersaudara
Alamat : Jl. Setia Budi gg. HKBP Tanjung Sari, Kec. Medan
Selayang, Kota Medan, Sumatera Utara, 20132
Handphone : 085260947022
Email : firmanhalawafsen@gmail.com
Status : Belum Menikah

DATA PENDIDIKAN
2000 - 2005 : SD Negeri Soledua
2005 – 2006 : SD Swasta Bintang Laut
2006 - 2009 : SMP Swasta Bintang Laut
2009 - 2012 : SMA Negeri Unggulan Sukma Nias
2012 - 2016 : Sarjana Kedokteran Fakultas Kedokteran Universitas
Prima Indonesia
2016 - 06 Juni 2018 : Profesi Dokter Fakultas Kedokteran Universitas Prima
Indonesia
2016 – 2020 : Pasca Sarjana Ilmu Kesehatan Masyarakat Minat
Manajemen Rumah Sakit Institut Kesehatan Helvetia
Medan

PEKERJAAN

2019- sekarang : Dokter Umum di Rumah Sakit Putri Bidadari Stabat