DAFTAR ISI

KATA PENGANTAR....................................................................................................................... i

DAFTAR ISI ................................................................................................................................ ii

BAB I PENDAHULUAN ................................................................................................................. 1

A. Latar Belakang ..............................................................................................................…. 1

B. Tujuan Pedoman Pelayanan ............................................................................................… 2
C. Ruang Lingkup Pelayanan ...............................................................................................… 2
D. Batasan Operasional ....................................................................................................….. 3
E. Landasan Hukum ...........................................................................................................… 5

BAB II STANDARKETENAGAAN ................................................................................................... 6

A. Kualifikasi Sumber Daya ................................................................................................… 7

B. Distribusi Ketenagaan ...................................................................................................… 9
C. Pengaturan Jaga ..........................................................................................................… 10

BAB III KEBIJAKAN LAYANAN ……………………………………………………………………………………………….. 11

BAB IV STANDAR FASILITAS .................................................................................................…. 15

A. Denah ........................................................................................................................…. 15
B. Standar Fasilitas ..........................................................................................................…. 16

BAB V TATA LAKSANA PELAYANAN ..............................................................................................… 34

BAB VI LOGISTIK .........................................................................................................................… 47

BAB VII KESELAMATAN PASIEN ......................................................................................................… 51

BAB VIII KESELAMATAN KERJA …....................................................................................................… 53

BAB IX PENGENDALIAN MUTU ........................................................................................................… 55

BAB X PENUTUP ..........................................................................................................................… 56

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