A THESIS
ENGLISH DEPARTMENT
FACULTY OF TEACHER TRAINING AND EDUCATION
MUHAMMADIYAH UNIVERSITY OF MAKASSAR
2019
UNIVERSITAS MUHAMMADIYAH MAKASSAR
FAKULTAS KEGURUAN DAN ILMU PENDIDIKAN
Jl. Sultan Alauddin No. 259 Telp. (0411) 866972 Makassar 90221
SURAT PERNYATAAN
Saya yang bertanda tangan di bawah ini:
Makassar, 2019
Yang Membuat Pernyataan,
iv
UNIVERSITAS MUHAMMADIYAH MAKASSAR
FAKULTAS KEGURUAN DAN ILMU PENDIDIKAN
Jl. Sultan Alauddin No. 259 Telp. (0411) 866972 Makassar 90221
SURAT PERJANJIAN
Makassar, 2019
Yang Membuat Pernyataan,
v
MOTTO
vi
ABSTRACT
Raeysha Alqadry Dhanufebry, 2019. The Error Analysis on the Use of Linking
Words in Writing Essay of the Fifth Semester Students of Muhammadiyah
University of Makassar. A thesis of English Education Department, The Faculty
of Teachers Training and Education, Makassar Muhammadiyah University, guided
by Nunung Anugrawati and Andi Asri Jumiaty.
This research aimed at finding out: (1) the dominant kind of linking words were
used by the students in their essay and (2) the dominant type of errors in using
linking words made by the fifth semester students in their essay in the English major
of Muhammadiyah University of Makassar. The method of this research was
descriptive quantitative method. The data were collected from 43 essays which
were written by the students. The researcher used free writing descriptive essay as
the instrument. In this case, in analyzing students’ ability in using linking words,
the researcher used type of linking words modified from several experts which
consist 10 type of linking words. The most dominant kind of linking words is
addition. While in analyzing students’ errors in using linking words, the researcher
used Surface Strategy Taxonomy which consist 4 types of errors. The most
dominant type of errors was misinformation.
Key words: linking words, error analysis, essay.
vii
ACKNOWLEDGEMENTS
First and foremost, the researcher would like to praise and express his
high gratitude to Allah SWT the Almighty for the blessing, health, power, and
inspiration who has led him to the completion of the thesis. Also salawat and salam
Khaerati Syam, S.Pd., M.Pd., and all lecturers of the English Department for their
guidance and assistance during the study. The researcher deeply indebted to
Nunung Anugrawati, S.Pd., M.Pd. and Andi Asri Jumiaty, S.Pd., M.Pd., the first
and second advisors for their continuous and valuable guidance, advice, and
parents, his brothers and sisters, and all family for their love, support, and
encouragement in finishing his study. The researcher also wish to thank all friends
in English Department 2014 who have given countless beneficial experiences and
admirable memories, especially to Nurhijjah, S.Pd., Andi Nur Fitrianty, S.Pd., and
Andi Wilham Windi Arsil who became the third advisor as they help and guidance
the researcher in writing this thesis. Also the researcher wish to thank to all the
Last but not least, to all people who cannot be mentioned one by one and
who helped me in writing this final project, thanks a lot. Hopefully, God gives the
viii
TABLE OF CONTENTS
A. Background .............................................................................................1
B. Research Problem....................................................................................3
C. Objective of the Research .......................................................................3
D. Significance of the Research ...................................................................3
E. Scope of the Research .............................................................................3
ix
CHAPTER III RESEARCH METHOD
A. Findings ...................................................................................................27
B. Discussion ...............................................................................................39
A. Conclusions .............................................................................................44
B. Suggestions .............................................................................................45
BIBLIOGRAPHY
APPENDICES
CURRICULUM VITAE
x
LIST OF TABLES
Page
xi
LIST OF FIGURES
Page
xii
LIST OF APPENDICES
Page
Appendix 1 : Instrument……………………………………………………….49
Appendix 4 : Pictures………………………………………………………….69
xiii
CHAPTER I
INTRODUCTION
A. Background
composing text by added a system signs, symbols, and coherent words on paper
that represents language and emotion. Writing is tool to make languages be read.
There are several ideas about definition of writing. According to Cox (2007: 56)
writing is a progressive activity. It means that when a writer first write something,
he have already been thinking about what he is going to say and how he is going to
say it. Meanwhile Nunan (2003:88) states that writing is the mental work of
inventing ideas, thinking about how to express them, and organizing them into
statements and paragraphs that will be clear to a reader. According to Brown (2004:
219), genre of writing can be divided into three genres; academic writing, job
related writing, and personal writing. This research only focusses on academic
writing genre and essay is one kind of academic writing besides proposal and thesis.
Essay is a piece of writing that comes from author’s point of view and
literary composition that defines or explains the author’s own argument about
something in the shape of a paper, an article, a pamphlet, or a short story. The aim
2
of essay is to explain why the term is defined as such. The writer approach depends
In writing an essay there are many aspects that should be noticed, one of
them is ability to using linking words. Linking words perform an important function
in writing. They signal to the reader the direction the writer is taking by connecting
Some can be used to link paragraphs and others can only be used to link ideas within
a paragraph. It means that linking words are some words that used to show
paragraph. Linking words helps the writer fluency in English, as they help to create
longer sentences.
This research purposes to know the fifth semester students’ errors in using
linking words in their writing essay. The reason to choose them because they have
already learnt four course writing subjects (writing 1, writing 2, writing 3, and essay
writing). Thus, they already have basic knowledge about writing including linking
words. This research also can become a reference to developing a teaching method
for teacher to increase students’ ability and decrease the students’ errors in using
linking words.
3
B. Research Problem
1. What are the dominant kind of linking words are used by students
in writing essay?
2. What are the dominant type of errors in using linking words made
their essay.
teaching method which can be applied in a lesson plan. For students, this
In collecting the data for this research, the researcher would limit the
study only focuses on the errors made by the students in using the linking words
University of Makassar.
CHAPTER II
REVIEW OF LITERATURE
interest recently. There are several studies on the use of Linking Words in
students’ writing that had done by the researchers. Some of the study purpose
was to just to analyze the students’ errors (qualitative research) and some of
In the study that performed by Apse and Farneste (2018), they found
that a proficient user’s level, linking words and phrases are not among very
frequently used discourse markers to keep the written text coherent and unified.
knowledge and skills of the use of appropriate linking words and phrases in
illustration essays as there are rather few errors observed (13 cases out of total
Another study that they performed about linking words founds that
that the designed practice tasks helped the students to improve their writing
Linking Words used in the examination essay and their variety increased. The
and for the academic register also reduced after additional training. Because the
tasks were designed based on authentic materials and dealt with business
context it can be assumed that it helped to improve the students’ skills to use
business topic. It can also be concluded that the selected task types (multiple
choice and gap filling tasks) facilitated the positive students’ performance. It is
justified by the fact that the student whose essay contained most register errors
in the use of Linking Words was the one who had studied the course by distance,
that is, depended on her own management of learning, and who had not done
the practice tasks. Another justification is that only one error regarding
of APA errors (i.e., narration), (b) number of authors (i.e., summarize previous
that authors who minimally or do not use link words/phrases associated with
narration also are those who commit the most APA errors, there by suggesting
relationship that the more authors involved in writing the manuscript, the more
likely they are to use link words/phrases associated with summarizing previous
object and the result of his study is the organizing role for which its grammatical
system performs in the language, does not come to the formal regulation of the
changing words processes and building itself becomes possible due to, that all
the elements of the grammatical system (both significant and function words)
abstraction from the concrete meanings of the words and their combinations
that the students’ ability in using linking words is good. But still there are some
errors that made by the students’. They also just use view linking words and
they use it frequently often that makes the students’ writing was not creative
because the writing was not fluency. It means that the writing is lack of
correlation between sentences or paragraph and that makes the reader cannot
get the purpose of the writer well. That is why the ability in using linking words
B. Relevant Ideas
1. Writing
should write not only semantically correct but he/she should also use a
that there are five stages of development which students need to go through
writing, and free writing. Moreover, Harmer (2004: 4) explained that writing
requires the processes of planning, drafting, editing, and final draft. Before
writing, we should plan what we are going to write about and the purpose
of the writing. After that, we can start to write. We may produce a number
of writing (draft) and editing in order to get the good writing and that is final
draft. It supports the statement that writing requires some conscious mental
From the definition that explain by the expert, can be concluded that
means that the writer must generating, arranging and developing ideas in
sentences, drafting, shaping and reading the text and also editing and
8
readers.
into three genres; academic writing, job related writing and personal writing.
education. And essay is one kind of academic writing besides proposal and
thesis.
2. Essay
especially in academic world. While Oshima and Hogue (1991: 76) define
Essay as a piece of writing several paragraphs long, not just one or two
paragraphs. Just like other kinds of academic writing, the form of essay
should consist more than two paragraphs. Starkey (2004: 12) defines essay
conclusion. Essay at least should have three paragraphs. Thus, the structure
form and in a readable, fluent and logical manner. An essay is usually a short
piece of writing which is quite often written from an author's personal point
of view. It is a tool that communicates the writer’s ideas and should reflect
author.
essay is a piece of writing that comes from author’s point of view and should
and in a readable, fluent and logical manner. Essays have become a major
formats to improve their writing skills, and admission essays are often used
Furthermore, Starkey (2014) divided essay into four types, they are:
a. Descriptive Essay
person, location, object, or event. It will offer details that will enable
b. Narrative Essay
present or first person past tense. The focus is often to more clearly
c. Persuasive Essay
written in a style that grabs and holds the reader’s attention, and the
d. Argumentative Essay
reason.
For many reason, an essay has become very essential in the academic
area. It is a kind of writing style that use academic writing rules that are use
third person singular view, avoiding colloquial words and expression, most
this kind of essay is the most basic essay and most of student has write this
kind of essay. Thus, it will make the student easier to make an essay and
11
focus on the use of linking words. In writing an essay there are many aspects
3. Linking Words
discourse, which may be sentences, units larger than a sentence and also
units smaller than a sentence. It means that linking words are some
words and phrases can help a writer to maintain flow and establish
writer can describe the ideas in the writing well to the reader. So, the
reader can clearly understand what the objection from the writing is.
concluded that linking words are some words that used to maintain flow
cohesive and coherence text. They also signal to the reader the direction
paragraphs and others can only be used to link ideas within the
paragraph.
Here there are several explanations from the expert about kinds
of linking words. Biber (2002: 389-391) classify linking words into six
transition.
linking words into three major, they are; cause and effect, contrast, and
condition.
13
linking words into four major, they are; time, contrast, reason & result,
with this in mind, to this end), sequence previous ideas (e.g. first, the
words into three majors based on their word status, they are;
(e.g. in addition to, despite, in spite of). Not too different with Swales
and Feak, Oshima and Hogue (2006: 27) use the terms transition
concluded that there are at least ten typical of linking words of linking
though there are several words has more than one functions.
Semantic
NO. Use Linking Words
Categories
first(ly), second(ly), thirdly, finally,
to enumerate (list) lastly, in the first/second place, first of
1 Enumeration
pieces of information all, for one thing … for another, to
begin with, next, then
in addition, additionally, similarly,
to signal the addition of
2 Addition and, also, by the same token, further,
items to a list
furthermore, likewise, moreover
to indicate ‘that a unit of
in sum, to sum up, to conclude, all in
discourse concludes or
3 Summation all, in conclusion, overall, to
sums up points made in
summarise
the preceding discourse
to show that the
following piece of text in other words, for example/as an
is equivalent to, or example, for instance, e.g., which is to
4 Apposition
included in, the point say, that is to say, that is, i.e., namely,
made in the preceding viz., specifically, or
discourse
to show ‘that the second
unit of discourse states
consequently, thus, hence, because, so,
5 Result/inference the results or
therefore
consequence of the
preceding discourse
after a while, afterwards, once, at last,
presently, at that time, previously, at
the same time, shortly, before,
6 Time refers to other studies
simultaneously, currently, since,
earlier, soon, eventually, subsequently,
formerly, thereafter, in the meantime,
15
4. Concept of Errors
a learners’ knowledge; they occur because the learner does not know
b. Typical of Errors
1) Omission
Dulay (1982: 150), omission has two types of morphemes that are
2) Addition
a) Double marking, two items rather than one are marked for
3) Misinformation
4) Misordering
c. Sources of Error
1) Interlanguage errors
learning problems.
2) Intralanguage errors
system he is hearing.
19
d. Error Analysis
of errors is a sign that students have not yet mastered the rules of the
language being learned. To cope with this problem, one of the strategies
widely used by linguist is error analysis. Brown (1980: 166) says that
within the learners. Brown’s point of view implies that error analysis is
useful for the teacher. Error analysis will show teachers some problems
teaching materials.
language is learnt or acquired and what the best strategy the learners
20
systematic study of error, they may improve their teaching method and
by their students.
C. Conceptual Framework
In this research, the researcher would like to analyze the students’ error
in using linking words in writing an essay and the result of it will be presented
in Chapter IV.
Writing
Academic
Writing
Essay
Descriptive
Essay
Linking Words
Students’ Errors
From the analyze, the researcher would show the students’ ability in using
linking words including the most domain linking words using and the most
domain errors makes by the students in their essay. The researcher would tell
the students to write an essay as an instrument for collecting the data. The
researcher would limit to only write descriptive essay. After that the researcher
would analyze the linking words that use by the students in their essay to find
the error.
CHAPTER III
RESEARCH METHOD
A. Research Design
numbers. This method was used to obtain data from a certain place naturally,
but the researcher conducts treatment in collecting data by giving a test. This
consists about 35-38 students. Thus, the total number of the population are 380
reason to choose them in addition to limit the sample so the researcher can cut
23
more time, it also because they have already learnt four course writing subjects
The variables in this research were divided into two, they were linking
words and dominant error. Linking words became the first variable in this
research even though the dominant error was the main topic on this research
but to find out the error in this research should be through linking words used
as the instrument.
D. Research Instrument
method to collect data. There are two kinds of instruments: test and non-test
instrument. In this case, test was the compatible instrument to use in data
which were used to measure skill, intelligence, aptitude/talent that was had by
students.
There were three kinds of test, they were: An aptitude test, serves to
doing now (as the result of his cumulative learning experiences), thought it may
serves to indicate the extent to which an individual has mastered the specific
In this case, to get the required data, the researcher used a general
proficiency test. The instrument of this research was the free writing essay test
made by the students which applied as the data to analyze and describe the
follows:
1. Introduction between the researcher and the students. The researcher came
to the field, explain about essay and linking words were to refresh the
2. Then the researcher told the students to write an essay accordance with the
rules that explained in the instrument. To collect the data, the researcher
applied a general proficiency test to find out the most dominant kinds of
linking words and the most dominant errors that used and made by students
in writing essay.
3. After that the researcher collected their works then analyzed and described
the most dominant kinds of linking words and the most dominant errors
that used and made by the students. In this way, the researcher tried to get
F. Data Analysis
After writing essay test was conducted, the data were analyzing. There
1. Coding
letter or in number. It was necessary to organize the data and to make them
compare them with common linking words (modified from Biber, 2002;
and Frels, 2016; Swales and Feak, 1994; Oshima and Hogue, 2006).
2. Organizing
After the data were coded, they must be organizing. The data,
words and the most dominant kinds of linking words that used by the
3. Counting
After the students’ data had been grouped into separate division,
the researcher employed the percentage the data to find out the most
dominant kinds of linking words and the most dominant errors that used
follows:
𝐹𝐼
𝑃𝐼 = × 100%
𝑁
𝐹𝐼
𝑃𝐼 = × 100%
𝑁
4. Tabulation
could be done only when the coding, the organizing, and the counting of
the data were finished. Sometimes the counting of the data could be done
at the same time with tabulation. The data that have been analyzed would
result of the data analysis would answer the problems of the study as stated
in Chapter I.
CHAPTER IV
A. Findings
The findings are presented the errors in the use of linking word and
the most dominant kinds of linking words of the fifth semester students of
were total 43 sample of essays that the researcher got from the students. The
researcher identified all the errors that found in students’ essay by using the
In analyzing the errors in the using linking words and the most dominant
kinds of linking words in the students’ essay, the researcher applied the
procedure.
In this case, there were four types of error which are omission,
addition but only the last type that appear in students’ essay. The
Number of Percentage
NO. Types of Errors
Errors %
1 Omission (O) 4 12.50%
2 Addition (A) 11 34.38%
3 Misinformation (Mi) 13 40.63%
4 Misordering (Mo) 4 12.50%
Total 32 100%
Table 2. The Frequency and Percentage of Errors
PERCENTAGE (%)
Mo O
12% 13%
A
Mi 34%
41%
words in 43 essays that could be found by the researcher from the fifth
error was addition errors with 11 times (34.38%). Then the last was
Types of Errors
14
12 13
10 11
4
4 4
2
0
Omission (O) Addition (A) Misinformation (Mi) Misordering (Mo)
a. Omission
b. Addition
this research.
c. Misinformation
error in this research and make it the most dominant error of using
d. Misordering
this type of errors. It became third or the last frequent type of error
In the other side, there were ten kinds of linking words that
the researcher decided from the several expert opinions (Biber, 2002;
and Frels, 2016; Swales and Feak, 1994; Oshima and Hogue, 2006),
were as follows:
also 36 8.45%
Furthermore 5 1.17%
Moreover 5 1.17%
Total 270 63.38%
3 Summation
Total 0 0%
4 Apposition
For Example 1 0.23%
Namely 1 0.23%
Or 22 5.16%
Total 24 5.63%
5 Result
Because 17 3.99%
So 5 1.17%
Therefore 1 0.23%
Total 23 5.40%
6 Time
Until now 2 0.47%
While 4 0.99%
Before 2 0.47%
Since 2 0.47%
Until 2 0.47%
Total 12 2.82%
7 Place
Above 2 0.47%
In front 2 0.47%
Wherever 1 0.23%
Total 5 1.17%
8 Contrast
On the other side 1 0.23%
However 3 0.70%
32
Both…and… 11 2.58%
But 36 8.45%
Total 51 11.97%
9 Concession
Although 3 0.70%
Besides 2 0.47%
Still 12 2.82%
Total 17 3.99%
10 Transition
Meanwhile 1 0.23%
Now 10 2.35%
Total 11 2.58%
TOTAL 426
Enumeration
Addition
summation
Apposition
Result
Time
Place
Contrast
Concession
Transition
appear in 43 essays that could be found by the researcher from the fifth
dominant type of linking words with 270 times (63.38%). The second
dominant type was contrast with 51 times (11.97%). Then the third
dominant type was result with 23 times (5.40%). The fifth dominant
type was concession with 17 times (3.99%). The sixth dominant type
was time with 12 times (2.82%). Then the next type was transition with
11 times (2.58%). Then the next before the last dominant type was place
with 5 times (1.17%). And the last was summation with there was not
Concession 17
Contrast 51
Place 5
Time 12
Result 23
Apposition 24
summation 0
Addition 270
Enumeration 13
a. Enumeration
Enumeration
4,5
4
3,5
3
2,5
2
1,5
1
0,5
0
First Second Next Then Last Finally
b. Addition
The researcher found 270 times this type of linking words that
frequent type of linking words in this research and make it the most
Addition
Moreover
Furthermore
also
and
Similarly
In addition
c. Summation (Summary)
The researcher did not find this type of linking words appear in the
in this research.
d. Apposition (Example)
Apposition
25
20
15
10
0
For Example Namely Or
e. Result/inference
Result
18
16
14
12
10
8
6
4
2
0
Because So Therefore
f. Time
Time
4,5
4
3,5
3
2,5
2
1,5
1
0,5
0
Until now While Before Since Until
g. Place
The researcher found 5 times this type of linking words that appear
Place
2,5
1,5
0,5
0
Above In front Wherever
Contrast
But
Both…and…
However
0 5 10 15 20 25 30 35 40
i. Concession
Concession
14
12
10
0
Although Besides Still
Transition
Now
Meanwhile
0 2 4 6 8 10 12
B. Discussion
to the findings, previous study and correlated theories. The finding shown
University of Makassar used linking words in their essay. This indicate what
has been observed in previous studies that “ideas are overtly linked
13).
From the findings, it was known there were 426 times linking
words that appear in the students’ essay. Addition became the most
dominant type of linking words that used by the students with 270 times.
“And” became the most frequent linking words that appear in addition types.
This is another indication of what has been observed in previous study that
From the findings, it was also known that there were nine types
of linking words that appear in students’ essay from ten types. The only type
of linking words that did not appear was summation (summary). This is
that the same groups of linking adverbials are common for several essay
to argue, enumeration linking adverbials are used, and all essays are
(summary) types did not appear in students’ essay. Students’ essay was a
descriptive essay and as we know descriptive essay did not use to persuade
thing.
Even the total numbers of linking words uses were 426 times, the
kind of words that appear only 35 types of word from total 120 types of
word that found by the researcher. Which means that the students only use
several linking words that they have known and compatible with the kind of
essay. This indicate what has been observed in previous studies that “at a
proficient user’s level, linking words and phrases are not among very
frequently used discourse markers to keep the written text coherent and
On the other side, the finding also shown that the fifth semester
acquisition process, to the teacher – ‘how far towards the goal the learner
has progressed’, and the learner can also learn from them (Corder, 1967:
41
161). The explanation from Corder are related to the significance of this
research.
From the findings, it was known there were 32 errors that made
dominant types of error with 13 errors. All of the observed errors may be
intralingual errors (Apse and Farneste, 2018). It also related to Heydari and
The findings shown that only 32 errors that found in the students’
essay from total 457 linking words that appear (426 was correct uses). That
was a small number of errors which related to Ngadda and Nwoke (2014:
13) their research indicates that errors in the use of connectives appear to be
the least frequent ones. Which mean that beside this research only focus on
the errors in the using of linking words, it also because error in use of
As seen also in the findings, there are four types of error that occur
in the students’ essay and the sources of those errors was intralanguage
errors, which means that the sources of errors came from target language
itself, in this case English. It was because all types of error that occur in the
students’ essay were in the English essay form and English was the target
language from the students where Indonesian was the source language of
42
them. It supported the statement form Apse and Farneste (2018) that the
Because the research was only focused on error in using linking words, so
there are only three possible cause that became the cause of the errors
Makassar who learn English as foreign language tend to use linking words
in their essay specially addition, contrast and apposition type which consist
the basic linking words (and, or, but). However, the most dominant still
addition types. It allows us to assume that the result of this research correlate
with the research observations mentioned in Apse and Farneste (2018) the
misinformation errors that become the most frequent error that found by the
with the research observations mentioned in Apse and Farneste (2018) the
linking words and phrases in illustration essays as there are rather few errors
observed. And also related to another Apse and Farneste (2018) knowledge
43
and skills of how to use LWPs properly do not result in the overall
A. Conclusion
After conducting the research, doing the analysis and presenting the
result, the researcher could draw some conclusions. The conclusions of this
1. Based on the finding of the analysis, it can be seen that the students’ used
total 457 linking words, 426 correct uses and 32 errors. The findings shown
total 426 linking words that found by the researcher which consist of 13
(2.58%). Addition became the most dominant kind of linking words that
found by the researcher with the word “and” became the most frequent
words of all.
2. Based on the errors that occur in the students’ essay, source of those error
was intralanguge errors. The findings shown total 32 errors appear in the
errors that found by the researcher, while omission and misordering were
B. Suggestion
that the result of this research will hopefully give a new idea for a better
1. For lecturers
errors in using it. The lecturers can use interesting technique in teaching
2. For students
As the students, make errors in the writing essay is normal, include error
in the use of linking words, they have to learn more about the function of
the linking words and how to use them. This research can be used as
The researcher expected that the result of this study can give an
research variable.
46
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Phrases in Tertiary Level Essays. Baltic Journal of English Language,
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Level Essays. Journal of Rural Environment, Education, Personality Vol.
11. ISSN 2255-808X
Azar, B. S. 2006. The Longman Understanding and Using English Grammar, 3rd
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Biber, D., Concard, S. and Leech, G. 2002. The Longman Student Grammar of
Spoken and Written English. Harlow: Longman.
Cox, C. 2007. Teaching language arts: A student centered classroom 6th edition.
Massachussetts, MA: Allyn and Bacon.
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as a Link to Manuscript Quality. Journal of Educational Issues Vol. 2,
December 2016
Oshima, A. and Hogue, A. 1997. Introduction to Academic Writing 2th ed. USA:
Longman.
Oshima, A. and Hogue, A. 2006. Writing Academic English, Level 4, 4th ed. The
Longman Academic Writing Series. White Plains, NY: Pearson Education,
Inc.
Starkey, L. 2014. How to Write Great Essay 1st ed. New York, NY: Learning
Express
INSTRUCTION:
4. You may look up to your dictionaries in case there are some vocabularies which
SMAN 1 Enrekang in 2011 and graduated in 2014. In year 2014, he was registered
finish his thesis by the title Error Analysis in the Use of Linking Words in Writing
Email: reytherad@gmail.com