Andra
Andra
DISUSUN OLEH:
JURUSAN KEPERAWATAN
Email :
suhermansohorgani63@gmail.com
Abstract
The Hospital Sansani a Private Hospital located in at Soekarno Hatta (Arengka Up) Subdistrict Sidomulyo West. Know where this
Sansasi Hospital , has branches still in Riau Pekanbaru city . Similarly, what happened to the Hospitas Sansani Pekanbaru, the
number of employees of each division requests that require the skilled workforce and professional in his work . E-Recruitment is a
method of recruitment of new candidates for employment with the company through all the stages which have been provided by the
company and the use of modern electronic communication media such as the Internet , so that recruitment can be carried out quickly
and precisely in order to obtain employment in accordance with needs of the company . To obtain the necessary data for the study ,
the methodology used , the stages are: analysis , design , coding and testing , implementation , and maintenance . And through
activities including: collecting data by interview , observation , and literature . The data obtained were then analyzed and described
using object -oriented modeling method. The results of this study in the form of e - recruitment applications that can provide ease in
the process of hiring and gettingthe appropriate man power criteria.
Abstrak
Rumah Sakit Sansani merupakan rumah sakit swasta berkedudukan di Jl. Soekarno Hatta (Arengka Atas) Kecamatan Sidomulyo
Barat, di mana Rumah Sakit Sansasi ini, memiliki beberapa cabang yang masih berada di kota Pekanbaru. Rumah Sakit Sansani, pada
dasarnya banyak membutuhkan para tenaga kerja yang terampil dan profesional dalam pekerjaannya. E-Recruitment merupakan
sebuah metode perekrutan para calon tenaga kerja baru di Rumah Sakit Sansani dengan melewati segala tahapan-tahapan yang
telah diberikan oleh Rumah Sakit tersebut dan menggunakan media komunikasi elektronik modern seperti internet, sehingga
perekrutan dapat dilaksanakan secara cepat dan tepat guna mendapatkan tenaga kerja yang sesuai dengan kebutuhan Rumah Sakit.
Untuk memperoleh data-data yang diperlukan selama penelitian, Dalam melakukan penelitian metodologi yang digunakan adalah
waterfall. Selain metoda waterfal dilakukan juga kegiatan lain seperti : pengumpulan data dengan wawancara, observasi, dan studi
pustaka. Data yang diperoleh kemudian dianalisis dan digambarkan dengan menggunakan metode pemodelan yang berorientasi
Iptek. Hasil dari penelitian ini dalam bentuk aplikasi E-Recruitment yang dapat memberikan kemudahan dalam proses perekrutan
karyawan untuk mendapatkan tenaga kerja sesuai kriteria yang diinginkan.
METODE PENELITIAN
Dalam penelitian ini penulis menggunakan model
waterfall. Menurut Bennet dkk (2002: 51) Model waterfall
27
Suherman, et al Sistem Informasi Manajemen E-Recruitment Keperawatan Berbasis Web Pada Rumah Sakit Sansani Pekanbaru
Context Diagram
Flowchart
Gambar 6.
Flowchart
29
Suherman, et al Sistem Informasi Manajemen E-Recruitment Keperawatan Berbasis Web Pada Rumah Sakit Sansani Pekanbaru
Gambar 7 Rancangan tampilan Menu Utama.
Berdasarkan penelitian yang telah dilakukan maka, penulis dapat mengambil kesimpulan bahwa : Dengan adanya
Sistem E- Recruitment ini dapat membantu mempermudah kinerja dari HRD (Human Resources Of Development) dalam
melakukan proses perekrutan keperawatan dan mengelola data pelamar. Sistem ini juga memberikan kemudahan bagi
HRD (Human Resources Of Development) rumah sakit yang bertindak sebagai admintrator dalam memonitoring. Sistem
ini melakukan proses pengumpulan data pelamar dimulai dari penginputan data pribadi, pengiriman lamaran serta
penilaian ujian pelamar.
Sistem Informasi E-Recruitment dirancangan dengan menggunakan bahasa pemograman PHP berbasis web.
Dengan adanya Sistem E-Recruitment ini rumah sakit dan pelamar menjadi satu kesatuan sehingga proses perekrutan
pegawai menjadi lebih efisien dan efektif. E-Recruitment ini bisa dikembangkan dengan menambahkan modul-modul
seperti ujian secara online dan lain-lain. Sesuai dengan kebutuhan fungsional dari rumah sakit itu sendiri, sehingga
waktu dan biaya yang digunakan untuk proses perekrutan menjadi lebih kecil. E- Recruitment ini menggunakan
teknologi internet dan alangkah baiknya sitem E-recruitment ini menggunakan sistem keamanan data yang lebih baik.
DAFTAR PUSTAKA
Bennett, dkk, 2002. Object Oriented System Analysis And Design Using Uml, Inggris: McGrawhill.
Grace Ginting Muthe, 2004, Analisa Proses Perekrutmen dan seleksi Tenaga Keperawatan I RS Duren Sawit,
Tesis FKM: Universitas Indonesia.
Ike Kusdyah Rachmawati, Manajemen Sumber Daya Manusia, Yogyakarta : ANDI, 2008, hlm. 84.
Jogiyanto H.M. 2005. Analisis dan Desain Sistem Informasi: Pendekatan terstruktur teori dan praktik aplikasi
bisnis, Yogyakarta: CV. Andi Offset.
https://doi.org/10.1186/s12912-021-00790-1
RESEARCHOpen Access
Abstract
Background: Nursing documentation is a critical aspect of the nursing care workflow. There is a varying degree in how
detailed nursing reports are described in scientific literature and care practice, and no uniform structured documentation
is provided. This study aimed to describe the process of designing and evaluating the content of an electronic clinical
nursing documentation system (ECNDS) to provide consistent and unified reporting in this context.
Methods: A four-step sequential methodological approach was utilized. The Minimum Data Set (MDS) development
process consisted of two phases, as follows: First, a literature review was performed to attain an exhaustive overview of
the relevant elements of nursing and map the available evidence underpinning the development of the MDS. Then, the
data included from the literature review were analyzed using a two-round Delphi study with content validation by an
expert panel. Afterward, the ECNDS was developed according to the finalized MDS, and eventually, its performance
was evaluated by involving the end-users.
Results: The proposed MDS was divided into administrative and clinical sections; including nursing assessment and the
nursing diagnosis process. Then, a web-based system with modular and layered architecture was developed based on
the derived MDS. Finally, to evaluate the developed system, a survey of 150 registered nurses (RNs) was conducted to
identify the positive and negative impacts of the system.
Conclusions: The developed system is suitable for the documentation of patient care in nursing care plans within a
legal, ethical, and professional framework. However, nurses need further training in documenting patient care according
to the nursing process, and in using the standard reporting templates to increase patient safety and improve
documentation.
Keywords: Nursing records, Nursing process, Electronic health record, Electronic medical records, Hospital information
system
© The Author(s). 2022 Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which
permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the
original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other
third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the
material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory
regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this
licence, visit http://creativecommons.org/licenses/by/4.0/. The Creative Commons Public Domain Dedication waiver
(http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated in a
credit line to the data.
Shafiee et al. BMC Nursing (2022) 21:15 Page 2 of 12
Literature review
(ICNP). Finally, data fields were extracted from the re- gender
lated retrieved resources and entered into a
checklist with two administrative and clinical sections.
Delphi phase
Participants
Questionnaire development
15–20 24 30
> 25 8 10 After the initial ranking, items with less than 60%
agreement were deleted, those with more than 75%
Total 80 100 agreement were excluded from the second
round, and those with 60 to 75% agreement were
Demographic characteristics of Delphi participants
surveyed in the second round. The checklists were
individually presented to the experts who were
blind to the scores of the other experts, and if there
was 75% consensus over a subject, it was included in
the final MDS.
Statistical analysis
Administrative information
Shafiee et al. BMC Nursing (2022) 21:15 Page 8 of 12
D. Renal system
The renal system had 50 data items. Items 1
to 36 (89.1% agreement), items 37 to 45
(90.39%
E. Neurological system
The neurological system had 110 data items.
Items 1 to 48 (99% agreement), items 49 to 88
(91.41%
Administrative information
Agree
Dis agree Unsure Agree Dis agree Unsure
N (%)
N (%) N (%) N (%) N (%) N (%)
Patient name, age, gender, educational level, Marital Status, Employment status,
admitted date, admitted time, admitting nurse, Admitting physician 100 0 0 kept
Physician, Ward, Bed, Hospital name, Phone, Insurance, Source of history 100 0 0 kept
F. Psychological and social category (86.76% agreement), items 121 to 134 (79.23%
The psychological and social category had 65
data items. Items 1 to 42 (98.12% agreement), agreement), items 135 to 145 (89% agreement),
items 43 and
to 58 (96.55% agreement), and items 59 to 65 items 146 to 150 (88% agreement) were accepted
(100% agreement) were accepted in the first in the first stage of Delphi, and therefore, all 150
stage of Delphi, and therefore, all 65 general appearance items were accepted. Each
psychological and social items were accepted. Each item had a percentage of acceptance and the
item had a percentage of acceptance and the items whose acceptance percentage was close to
items whose acceptance percentage was close to each other are listed in a column.
each other are listed in a column.
I. Respiratory system
G. Skin system The respiratory system had 140 data items. Items 1
The skin system had 55 data items. Items 1 to to 55 (89.51% agreement), items 56 to 78 (98.23%
49 (100% agreement) and items 50 to 55 (96%
agreement were accepted in the first stage of agreement), items 79 to 100 (96.37% agreement),
Delphi, and therefore, all 55 skin items were and items 101 to 125 (95% agreement) were
accepted. Each item had a percentage of accepted in the first stage of Delphi, and items 126
acceptance and the items whose acceptance to 140 (79.80% agreement) were accepted in the
percentage was close to each other are listed in second stage of Delphi and therefore, all 140
a column. respiratory items were accepted. Each item had a
H. General appearance percentage of acceptance and the items whose
The general appearance had 150 data items. acceptance percentage was close to each other
Items 1 to 36 (100% agreement), items 37 to 88 are listed in a column.
(94.96%
System evaluation
Table 3 A sample of final nursing reporting MDS: the cardiovascular system assessment data elements
HR
BP Invasive
Non-invasive
Cat down
Central Subclavian
Jugular
Limb
Yes (if yes,) FFP, Cryoprecipitate, Cryopoor Plasma (CPP), whole blood, platelet concentration, washed
red blood cells, Low leukocyte red blood, Radiated red blood cells, Frozen red
blood cells
Symptoms of dyspnea PND (paroxysmal natural dyspnea), Orthopnea, dyspnea during exercise, dyspnea during rest,
chest pain yes Onset, Site Radiation, Quality of pain, Pain aggravating factors, Pain Reduction Factors, no
arrhythmia Irregular Atrium arrhythmia, Early Stimulation Syndromes, AV arrhythmia & blocks, Branch
blocks, Ventricular arrhythmia,
no
CPCR yes onset start, duration, end time of CPCR, Time to announce resuscitation code, Drug
are used, Type of rhythm, shock,
no
A sample of final clinical nursing reporting MDS: the Cardiovascular system assessment data elements
Shafiee et al. BMC Nursing (2022) 21:15 Page 9 of 12
systems
Agree N (%) Dis agree N
(%) Unsure N (%) Agree N (%) Dis agree N (%) Unsure N (%)
NANDA 98 0 2 accepted
D
facilitates exchanging information from shift to shift i
(79%), and boosts the productivity (87%) (Fig. 4).
s
The second section of the survey is shown in c
Fig.
u
5 and describes the negative impacts of the s
ECNDS as follows: the loss of confidentiality (35% of
the nurses answering the question on the
s
confidentiality issue agreed that the ECNDS requires i
increased con- fidentiality); the ECNDS is dependent o
on utilities (35% of nurses agreed); the hospital is
still using a paper system in some departments n
(89%); using the ECNDS is time consuming (28%
The field of information technology is developing and
agreed), and the system is works very slowly (60%).
with its progress, it can help the advancement of other
Moreover, 17% of the participants disagreed with
sciences such as nursing science. In Iran, nursing docu-
the validity of coding the nursing diagnosis and
mentation is still conducted in a traditional and paper-
15% of them disagreed with the validity of the
based manner [8]. Electronic clinical nursing documen-
coding of the nursing assessment.
tation needs the data to be stored according to a
uni- form and structured framework. This study aimed
to design an electronic clinical documentation system
for unified recording of nursing activities using
standardized data elements which improve data
quality, data inter- operability, and decision-making,
and pave the way for formulating global standards for
nursing care. In this study, we conducted a systematic
review study along with a two-round Delphi survey to
Shafiee et al. BMC Nursing (2022) 21:15 Page 10 of 12
prepare a formal and organized data structure and standard platform. This
Gender
male 38 23.34
ward
ER 19 12.66
Other 10 6.68
mean SD
n
c Availability of data and materials
l The datasets used and/or analyzed during the current study are available from the
corresponding author on reasonable request.
u
s
i
o
n
s
The primary purpose of the nursing
documentation MDS was to scientifically reduce
the amount of clinical nursing report data
collected and documented by nurses during the
patient care process, while also enhancing the
enjoyment of nursing due to a reduction in
documenta- tion burden. Involvement of the
system end-users in a meaningful way during the
development process resulted in an easier
conversion from paper-based to computer- ized
documentation, higher approval from nurses who
use the electronic nursing documentation system,
and minimal complaints regarding its content in
the practice setting.
Abbreviations
EMR: electronic medical record; RN: register nurse; CSS: cascading style sheets;
HTML: Hypertext Markup Language; NIS: Nursing information system; NANDA:
North American Nursing Diagnosis Association International;
Acknowledgments
We thank the Research Deputy of the Abadan University of Medical Sciences for
financially supporting this project. We also would like to thank all experts who
participated in this study.
Authors’ contributions
Declarations
The study protocol was approved before the initiation of this study by the Ethics Committee of Abadan university of medical sciences (approval
ID: IR.ABADANUMS.REC.1400.104 ). The study was performed in compliance with this institutional guideline, ethical guidelines for clinical research of the Iran government, and the
Declaration of Helsinki. The questionnaire was anonymous (demographic questions were asked but did not include identification details), and confidentiality of information was
assured.
All methods were performed in accordance with the relevant guidelines and regulations by the Declaration of Helsinki. All participants were required to sign a privacy agreement and
study participation consent form before joining the expert panel.
Informed Consent: Informed consent was provided by the mailed letter to all subjects prior to their enrollment. Filling out the questionnaire reflected consent to participate.
All participants included in this research gave written informed consent to publish the data contained within this study.
Competing interests
We declare that we have no significant competing for financial, professional, or personal interests that might have influenced the performance or presentation of the work described
in this manuscript. We have described our potential competing financial, professional, and/or personal interests in the space.
Author details
1
Department of Nursing, Abadan University of Medical Sciences, Abadan, Iran. 2Department of Health Information Technology, School of Paramedical, Ilam University of Medical
Sciences, Ilam, Iran. 3Department of Health Information Technology, Abadan University of Medical Sciences, Abadan, Iran. 4Department of Student Research Committee, Abadan
University of Medical Sciences, Abadan, Iran.
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Original Article
Shafiee et al. BMC Nursing (2022) 21:15 Page 379 of
d Computer-based Nursing
u Information System (NIS) is
part of HIS that deals
c with nursing aspects and is
t used to better support
nurses in their daily tasks.
i
Shafiee et al. BMC Nursing (2022) 21:15 Page 380 of
[9]
The introduction and development of
Mahnaz Samadbeik1, Nafiseh
this system affects the overall processing of
Shahrokhi1, Marzieh Saremian2,
information in hospitals.[6] NISs help
Ali Garavand3, Mahdi Birjandi4
nurses to provide better care to patients
and the possibility of assessment and 1
Student Research Committee, Lorestan University
exchange of clinical information with other of Medical Sciences, Khorramabad, Iran, 2Social
health care providers. Thus, the proper Determinants of Health Research Center, Lorestan
University of Medical Sciences,
functioning of NIS improves clinical data
integrity and satisfies user needs.[10] This Khorramabad, Iran, 3School of Allied Medical
system results in easier access to health Sciences, Shahid Beheshti University of Medical
care information, readability of nursing Sciences, Tehran,
Nafiseh Shahrokhi,
Website: www.ijnmrjournal.net
DOI:
10.4103/ijnmr.IJNMR_201_16
© 2017 Iranian Journal of Nursing and Midwifery Research | Published by Wolters Kluwer - Medknow 377
Samadbeik, et al.: The quality of information processing in nursing information systems
M
a
t
e
r
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 37
Samadbeik, et al.: The quality of information processing in nursing information systems
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 37
Samadbeik, et al.: The quality of information processing in nursing information systems
a paired t-test was used. Moreover, the relationships bachelor’s degree. Approximately, 68% of the respondents
between personal characteristics of nurses and the use were under 40 years of age, and most of them (52%) had a
of the data processing tools (computer and paper) work experience of less than 12 years.
applied to carry out the nursing responsibilities in the
training hospitals were assessed by using multivariate
analysis iof variance (MANOVA).
Ethical considerations
Before starting the interview, written consent
for filling evaluation questionnaires was obtained from all
participants.
R
e
s
u
l
t
s
The studied hospitals had 753 active beds and 706 nurses.
The NIS was implemented at all the hospitals concurrent
with the establishment of the HIS, and all the nursing
stations were equipped with computers and covered
by a Local Area Network (LAN). The paper-based nursing
documentation system in the hospitals included forms of
physician order, nursing reports, nursing considerations at
the time of patient’s admission, patient’s training, and vital
signs measurement, vital signs chart, and absorption and
excretion of fluids.
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 38
Samadbeik, et al.: The quality of information processing in nursing information systems
The findings of the present study [Table 1] showed no significant relationship was found between these
that all the respondents (100%) used both paper and two tools (paper and computer) in the task taking of
computer information processing tools together to nursing admission and access to available patient-related
perform their nursing duties. Based on the scores assigned information (P > 0.05). The results of the current
to the answers, the total mean scores of these tools study [Table 2] revealed that all the participating groups
revealed that the nurses participating in the study did not further used the computer tool to perform their nursing
favorably take the advantages of using paper (2.02) and tasks.
computer-based (2.34) information processing tools to
perform their nursing tasks; moreover, the information The results of the MANOVA [Table 3] showed that there was
processing with any of the investigated tools was not no significant relationship between gender, organizational
satisfactory. The nurses’ least and most uses of computer position, and age with the information processing tool
tools to perform their tasks were related to nursing used for all studied nursing tasks (P > 0.05). Further, work
admission 1.57(0.49) and documentation of nursing care experience only had an effect on the information
2.63(0.73). However, paper tool showed the most and processing tools (computer and paper) used for the task of
least uses for the access to available patient-related patient discharge (3). Furthermore, the work experience
information (2.11) and nursing care (1.89), respectively. groups of nurses participating in the study had significant
differences at least in one of the tools used to carry
As shown in Table 1, significantly positive relationships out the nursing task of patient discharge (P = 0.04).
were observed between the uses of paper and computer
tools in the tasks of creation and updation of nursing care By separately comparing each tool in terms of work
plan (P = 0.006, r = 0.38), nursing care (P = 0.013, r = 0.34), experience, it was seen that there was a significant
documentation of nursing care (P = 0.021, r = 0.33), difference between the two groups based on the
and patient discharge (P = 0.026, r = 0.31). However, computer
Table 1: Assessment of the support of the nurses’ tasks by the information processing tools in the
study hospitals
Tasks of nursing Information processing tool (Mean (SD)) Correlation coefficient
Paper-based Computer-based
Creation and update of a nursing care plan 2.01 (0.65) 2.46 (0.72) 0.38*
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 38
Samadbeik, et al.: The quality of information processing in nursing information systems
Participants’ information Information processing The met expectations and the most important problems
of the nurses in the HIS were grouped in 3 and 4 categories
tool (Mean (SD)) using a content analysis method, respectively [Table 4].
Paper Computer The content analysis of the responses to the open-ended
questionnaire indicated that the readability of patient
Gender
information was raised as the expectations met in the NIS
Female 2.05 (0.57) 2.42 (0.62) by the most nurses (N = 43). In addition, the majority
of the nurses (N = 48) pointed out the repetitive and
Male 2.09 (0.63) 2.52 (0.30) time-consuming documentation as the HIS problem.
Age
D
=<40 2.02 (0.54) 2.39 (0.52) i
>40 2.13 (0.67) 2.57 (0.62) s
Work experience (years)
c
u
=<12 2 (0.53) 2.5 (0.49)
s
<12 2.12 (0.63) 2.39 (0.63)
s
i
o
Table 3: MANOVA of the variables of n
information processing tools used in the
nursing task of patient The nurses participating in the present study used to use
paper and computer information processing tools
discharge for the two groups of work experience together to perform nursing duties, although they did not
desirably take advantages of any of the mentioned tools.
Test name Value Hypothesis df Error df Significant The results of other studies conducted in Iran have also
shown that the NISs are not in a good condition and do
not comply with
Pillai’s Trace 0.12 3.33 2 0.04*
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 38
Samadbeik, et al.: The quality of information processing in nursing information systems
the duties and areas of nursing work,[22,24] though based One limitation of the study is related to the difference
on the studies performed in other countries, the between the hospitals in the time period that the HIS
quality of information processing significantly improved has been in operation, that is likely to affect the
after the introduction of computer-based information nurses’ viewpoint. Another notable limitation is the
systems.[6,25,26] The reason for this paradox can be the
continuation of using dual processing tools in Iranian
hospitals after learning and trusting the information
systems, which leads to an enhancement of the nurses’
workloads and inappropriate application of NIS.
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 38
Samadbeik, et al.: The quality of information processing in nursing information systems
Table 4: Nurses’ fulfilled expectations and problems in the fields of documentation and nursing
tasks in the
HIS (N=71)
Which one of your expectations has the HIS fulfilled in the What problems does the HIS have in the fields of documentation
fields of documentation and nursing tasks?
and nursing tasks?
Category Number* Typical example of a response Category Number Typical example of a response
Readability of 43 “Electronic nursing Repetitive and 48 “Parallel uses of computer and manual
patient information documentation has caused me time-consuming systems have caused a repetitive
colleagues’ handwritings and the and system, thus more time is needed
Improvement of the 39 “The HIS has caused the Limited coverage of 35 “The information system designed
quality of nursing information relevant to patient nursing duties does not fully comply with the nurses’
and accurately and continuously hospital and only some of the nurses’
care data provided for patients Incomplete access 23 “All the information needed for
to be prevented.” to the required patient care such as the doctor’s
required information.”
Improvement of 26 “The use of this system has Not having access 7 “The system has not been able to
interdepartmental improved communications to the required data provide direct access to patient
communications with other clinical departments at the patient’s data at his/her bedside, because
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 38
Samadbeik, et al.: The quality of information processing in nursing information systems
room. It can also transfer the mobile technologies are not used for
*The number of nurses who responded the related statement in the open questions
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Samadbeik, et al.: The quality of information processing in nursing information systems
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Samadbeik, et al.: The quality of information processing in nursing information systems
4. Gorzin A, Ahmadi R, Samadbeik M. Opportunities and Challenges Electronic Health Records Documentation from the Perspective of Nurses. J
Clin Res Paramed Sci 2016;4:292-300.
5. Oroviogoicoechea C, Elliott B, Watson R. Review: Evaluating information systems in nursing. J Clin Nurs 2008;17:567-75.
6. Ammenwerth E, Rauchegger F, Ehlers F, Hirsch B, Schaubmayr C. Effect of a nursing information system on the quality of information
processing in nursing: An evaluation study using the HIS-monitor instrument. Int J Med Inform 2011;80:25-38.
7. Ball MJ, Edwards MJ, Hannah KJ. Introduction to nursing informatics. Springer; 2006.
8. Wolf LD, Potter P, Sledge JA, Boxerman SB, Grayson D, Evanoff B. Describing nurses’ work: Combining quantitative and qualitative analysis.
Hum Factors 2006;48:5-14.
9. Rogers ML, Sockolow PS, Bowles KH, Hand KE, George J. Use of a human factors approach to uncover informatics needs of nurses in
documentation of care. Int J Med Inform 2013;82:1068-74.
10. Liaskos J, Mantas J. Nursing Information System. Stud Health Technol Inform. 2001;65:258-65.
11. Poissant L, Pereira J, Tamblyn R, Kawasumi Y. The impact of electronic health records on time efficiency of physicians and nurses: A
systematic review. J Am Med Inform Assoc 2005;12:505-16.
12. Yu P. Electronic versus paper-based nursing documentation systems: The carers weigh in. J Am Geriatr Soc 2006;54:1625-6.
13. Ahmadian L, Nejad SS, Khajouei R. Evaluation methods used on health information systems (HISs) in Iran and the effects of HISs on
Iranian healthcare: A systematic review. Int J Med Inform 2015;84:444-53.
14. Ammenwerth E, Brender J, Nykänen P, Prokosch HU, Rigby M, Talmon J. Visions and strategies to improve evaluation of health information
systems: Reflections and lessons based on the HIS-EVAL workshop in Innsbruck. Int J Med Inform 2004;73:479-91.
15. Ammenwerth E, Ehlers F, Hirsch B, Gratl G. HIS-Monitor: An approach to assess the quality of information processing in hospitals. Int J
Med Inform 2007;76:216-25.
16. Yusof MM, Papazafeiropoulou A, Paul RJ, Stergioulas LK. Investigating evaluation frameworks for health information systems. Int J Med
Inform 2008;77:377-85.
17. Hariyati R, Sri T, Yani A, Eryando T, Hasibuan Z, Milanti A. The Effectiveness and Efficiency of Nursing Care Documentation Using
the SIMPRO Model. Int J Nurs Knowl 2016;27:136-42.
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18. Langowski C. The times they are a changing: Effects of online nursing documentation systems. Qual Manag Health Care 2005;14:121-5.
19. Marasovic C, Kenney C, Elliott D, Sindhusake D. A comparison of nursing activities associated with manual and automated documentation in an
Australian intensive care unit. Comput Nurs 1996;15:205-11.
20. Lee TT, Mills ME, Bausell B, Lu MH. Two-stage evaluation of the impact of a nursing information system in Taiwan. Int J Med Inform
2008;77:698-707.
21. Sockolow PS, Rogers M, Bowles KH, Hand KE, George J. Challenges and facilitators to nurse use of a guideline-based nursing information
system: Recommendations for nurse executives. Appl Nurs Res 2014;27:25-32.
22. Ahmadi M, Habibi KM. Nursing information systems in Iran. Information Systems in Iran. Hakim 2010;13:185-91.
23. Ahmadi M, Rafii F, Hoseini F, Koolaee H, Mirkarimi A. Informational and structural needs of nursing data classification in computerized
systems. Hayat 2011;17.
24. Kahouei M, Babamohamadi H. Experiences of nurses in impact of nursing information system on nursing services efficiency. Health Inf
Manage 2013;10.
25. Michel-Verkerke MB. Information quality of a nursing information system depends on the nurses: A combined quantitative and qualitative
evaluation. Int J Med Inform 2012;81:662-73.
26. Saranto K, Kinnunen UM. Evaluating nursing documentation– research designs and methods: Systematic review. J adv Nurs 2009;65:464-76.
27. Mann C. Commentary on Darbyshire P (2004)‘Rage against the machine?: Nurses’ and midwives’ experiences of using computerized patient
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Open access
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 38
Samadbeik, et al.: The quality of information processing in nursing information systems
study until a total of 15 subjects per site were comput- er-based patient information systems) was
selected. If a nurse was not on duty, they were replaced by ‘CIS/Clinical Information System’; (3)
excluded and another participant with the next odd ‘hospital’ was replaced by ‘Practice area in PHCC’; and (4)
number was selected. A contact person who did not ‘nurse care worksheets’ was replaced by ‘Ambulatory
have any supervisory rela- tionship with the nurses intake form/ nurses’ notes’.
assisted the researcher with data collection.
Data were entered by the first author into Excel
Inclusion criteria were (1) male or female nurse appli- cation (V.2016) for Windows, and then the Excel
working at a primary healthcare centre in Qatar who file was transferred to SPSS (V.24) for analyses.
completed the PHCC CIS training programme, (2) Descriptive analyses (frequencies, means, SD and
nurses who had worked with the CIS for at least 6 percentages) were performed.
months,
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 39
Samadbeik, et al.: The quality of information processing in nursing information systems
Open access
Gender
Female 80.9
Male 19.1
Education
Diploma 18.0
PhD –
<30 24.7
30–40 47.2
>40 27.0
1–2 18.0
3–5 28.1
6–10 27.0
>10 25.8
Marital status
Single 20.0
Married 78.7
Divorced –
Widowed –
Birthplace
Qatar 3.4
Other 96.6
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 39
Mean score
(SD)
Samadbeik, et al.: The quality of information processing in nursing information systems
Items
19. How often do you think the output is presented 4.25 (0.758)
in a useful format?
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 39
Samadbeik, et al.: The quality of information processing in nursing information systems
Open access
had mixed
Table perceptions related to CIS utilisation and patient confidentiality. Concerns related to patients’
2 Continued
confidentiality were similarly found in another study. 10 Currently, PHCC has policies to ensure the confidenti- ality of
patient data. One possible strategy that may help to minimise nurses’ concerns regarding confidentiality of patient
data would be to provide inservice educationMean to raise
scoreawareness of existing policies. There are other strat- egies that
organisations can adopt to protect the confi-(SD) dentiality of patient data. One study18 stated that patients’ health data
areItems
at risk of disclosure by mistakes or by theft. The authors stated that it is the responsibility of leaders in healthcare
sectors to consider the ethical issues related to electronic health records (EHRs) and frame proper policies to
maintain patients’
28. Do you privacy
feel the quality andwork
of your confidentiality.
has 4.51 They
(0.676)suggested measures such as firewalls and antivirus software
improved?to help maintain patients’ confiden- tiality, and they also suggested that staff must not share their
programs
password with others and to log off the computer
29. Do you feel CIS is worth the time and 4.39 (0.806)
effort
CIS, required
clinical to usesystem.
information it? studies would be to include a statement in the
instructions to participants advising them that there are
30. Do you feel quality of information has 4.51 (0.740)
no ‘right’ or ‘wrong’ answers and that they should select
improved?
results of test and investigations’ (item 7, (4.5%), (2) ‘Write the ‘best’ response option for them.
31. Do you
Nursing feelplans’
care the CIS(item
has been a success
9, 9%), and in(3) ‘Collect
4.58 (0.636)
patients’
your health center? Although the satisfaction rate was high, the responses to
info for discharge reports’ (item 11, 19.1%).
one open-ended question showed that some
32. Do you feel participants
Twenty-six CIS is an important systemprovided
(23.1%) for 4.62 (0.699)
comments participants
to one open-ended question (ie, any other
comments) at the end of the survey. Five categories
(themes) were identified: (1) confidentiality concerns: for
instance, some participants said that the use of the CIS
improved patient privacy, while others believed that
there was a lack of confidentiality; (2) functionality of the
system: some partici- pants mentioned that the system
was slow, that there were internet connectivity
problems and the system automat- ically logged off at
times, and many complained of the difficulty to deal
with the clients’ anger during down- time; (3) value for
the time: some participants stated that the use of CIS
saved their time, whereas others believed that the
system’s downtime, logging in and documenting were
time-consuming; (4) improvement in patient care: some
participants said that the CIS improved workflow,
improved documentation process and enhanced the
accessibility to patients’ data; and (5) staff satisfaction:
some participants described the CIS as very useful,
nice, supportive, helpful and a good method.
DISCUSSION
The positive findings in this study are similar to the results
of existing studies.6–9 11 12 14
when leaving the room. related to their satisfaction/dissatisfaction with the CIS
system.
Downtime can be defined as a time during which
authorised users will not be able to access and use Fahrenholz and colleagues19 suggested that there
the applications to perform their routine tasks. 19 The must be downtime training courses for all new employees
authors stated that there are two types of downtimes: and that regular refresher training should be provided to
scheduled and unscheduled. Although participants’ all staff. Moreover, the authors stated that another
responses to the survey item related to the CIS ‘saving effective way to prepare staff for downtime and evaluate
time’ were positive, comments to the open-ended their read- iness is downtime drill, which will truly reflect
ques- tion indicated that some participants found that staff’s knowl- edge and skills to deal with downtime. 19
the system’s downtime, logging in and documenting Currently PHCC has a regular downtime drill every 3–6
were all time-consuming, which made patients months to ensure that all PHCC staff are skilled in dealing
dissatisfied. Participants did not give enough details in with unexpected downtimes. As part of the drill,
the open- ended question to understand how healthcare managers of each healthcare centre must
downtime, logging in and documenting were time- ensure that all hard copy forms, such as blood
consuming. These find- ings have implications for investigation request forms, referral slips and medication
future research. Future studies could use a mixed- prescription sheets, are available and located in the
method approach that will allow for a deeper prearranged location in the event of a system
understanding of issues related to ‘time’ and the CIS downtime. Future focus group interviews could help to
within the context of PHCC in Qatar. Addition- ally, better understand the challenges that nurses and other
future research could capture patients’ perceptions healthcare professionals experience related to downtime.
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 39
Samadbeik, et al.: The quality of information processing in nursing information systems
Mansoori MH, et al. BMJ Health Care Inform 2019;26:e100030. doi:10.1136/bmjhci-2019-100030
Items (%) Seldom (%) the time (%) time (%) always (%) N/A (%)
2. Obtain information on investigation or treatment procedures. 1.1 1.1 4.5 28.1 64.0 1.1
3. Obtain the results from new tests or investigations. – 3.4 5.6 33.7 57.3 –
5. Capturing patient observations at the health center. 3.4 6.7 10.1 27.0 50.6 2.2
6. Answer questions concerning general medical knowledge (concerning treatment, 1.1 7.9 15.7 29.2 42.7 3.4
symptoms, complications etc).
7. Obtain results of test and investigations. – 2.2 6.7 28.1 58.4 4.5
8. To check drug information (such as allergy and interactions). 1.1 3.4 3.4 22.5 69.7 –
9. Write nursing care plans. 2.2 13.5 12.4 16.9 46.1 9.0
10. Write nurse care worksheets (Ambulatory intake form). 4.5 2.2 2.2 21.3 69.7 –
11. Collect patients’ info for discharge reports. 9.0 12.4 6.7 21.3 31.5 19.1
12. Document physical assessment of patients. 3.4 1.1 2.2 24.7 65.2 3.4
13. How often does the system provide the precise information you need? – 2.2 3.4 43.8 49.4 1.1
Open access
14. How often does the information content meet your needs? – – 4.5 49.4 46.1 –
15. How often does the system provide reports that seem to be just exactly what you need? – – 10.1 46.1 43.8 –
5
Samadbeik, et al.: The quality of information processing in nursing information systems
16. How often does the system provide sufficient information? – 1.1 5.6 47.2 46.1 –
17. How often is the system accurate? – 2.2 4.5 50.6 42.7 –
18. How often are you satisfied with the accuracy of the system? – 2.2 7.9 48.3 41.6 –
19. How often do you think the output is presented in a useful format? – 2.2 12.4 43.8 41.6 –
20. How often is the information clear? – 3.4 9.0 46.1 40.4 1.1
21. How often is the system user-friendly? 2.2 2.2 13.5 42.7 39.3 –
22. How often do you get the information you need in time? – 1.1 11.2 40.4 47.2 –
23. How often does the system provide up-to-date information? – 1.1 10.1 48.3 39.3 1.1
24. How often can you count on the system to be up and available? – 5.6 7.9 55.0 30.3 1.1
25. How often is the system subject to frequent system problems and crashes? 1.1 31.5 14.6 34.8 18.0 –
26. Do you feel CIS are useful? – 1.1 3.4 32.6 62.9 –
27. Do you feel your performance has improved due to CIS? – – 9.0 25.8 65.2 –
28. Do you feel the quality of your work has improved? – – 10.1 29.2 60.7 –
29. Do you feel CIS is worth the time and effort required to use it? 1.1 – 12.4 32.6 52.8 1.1
Continued
Samadbeik, et al.: The quality of information processing in nursing information systems
Open access
1.1
1.1
Future research could measure outcomes such as
patient safety and satisfaction with CIS within the
context of Qatar.
66.3
58.4
29.2
29.2
1.1
4.5
2.2
1.1
–
Almost never
1.1
nurses to participate.
atient has improved?
safet
Samadbeik, et al.: The quality of information processing in nursing information systems
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Samadbeik, et al.: The quality of information processing in nursing information systems
Open access
since physicians concentrate more on this activity. Hence, tive perceptions related to CIS system. However, some
this item could be deleted in future studies. challenges were reported in the open-ended question
related to patient confidentiality and downtime.
L Findings of this study have implications for practice
policy and future research. The findings can help
i decision makers in PHCC to establish support systems to
m overcome the chal- lenges nurses face with the CIS. For
i instance, PHCC can provide educational sessions for
nurses to overcome the challenges of downtime. These
t findings can also support decision makers in PHCC to
a raise awareness of the current policies related to
patient confidentiality which may help minimise nurses’
t concerns related to breaches in patient confidentiality.
i Lastly, future studies could use a qualitative approach
that will allow for a deeper under- standing of issues
o related to ‘time’ and the CIS within the context of PHCC
n in Qatar. Additionally, future research could capture
patients’ perceptions related to their satis-
s faction/dissatisfaction with the CIS system.
The sample size was relatively small; thus, the results
cannot be generalised at this point of time. The original
response options (ie, not at all, very little, some, great, Acknowledgements The authors would like to acknowledge the authors Ochieng George
very great and don’t know) for section 3 (items 26–34) Otieno, Hinako Toyama, Motohiro Asonuma, Masako Kanai-Pak and Keiko Naitoh, who
permitted the use of their survey tool in this study.
were missed when the survey tool was formatted.
There- fore, the same response options (ie, Contributors MHM made substantial contributions to the conception and design, writing of
never/almost never, seldom, about half the time, most the manuscript, acquisition of data, analysis and interpretation of
of the time, always/ almost always and N/A) were used
data, provided the final approval of the version to be published, and agrees to be accountable
throughout the survey. Hence, the results for section 3 for all aspects of the work. KB made substantial contributions to the conception and design,
should not be compared with other similar studies that interpretation of data, involved in the drafting and revising of the manuscript critically for
content, provided the final approval of the version to be published, and agrees to be
have used the original response options.
accountable for all aspects of the work. EN made substantial contributions to conception and
design, data analysis and interpretation, and approved the final version for publication. SAA
provided input on study design, interpreted the results, was involved in revising the
manuscript critically for important intellectual content and approved the final version for
publication.
C
Funding The authors have not declared a specific grant for this research from any funding
O agency in the public, commercial or not-for-profit sectors.
S
I
O
N
This study evaluated 89 nurses’ perceptions related to CIS
in six health centres in Qatar. Overall, nurses had posi-
Iranian Journal of Nursing and Midwifery Research ¦ Volume 22 ¦ Issue 5 ¦ September-October 2017 40
Samadbeik, et al.: The quality of information processing in nursing information systems
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