DAFTAR ISI

KATA PENGANTAR ......................................................................................... i

DAFTAR ISI .................................................................................................. iii

BAB. I . PENDAHULUAN

A. LATAR BELAKANG................................................................................. 1
B. AREA PROYEK PERUBAHAN................................................................. 2
C. RUANG LINGKUP.................................................................................. 2
D. KRITERIA KEBERHASILAN.................................................................... 3

BAB. II . DESKRIPSI PROYEK PERUBAHAN

A. ROADMAP MILESTONE PROYEK PERUBAHAN.................................... 4

B. STAKEHOLDER PROYEK PERUBAHAN................................................. 6
C. STRATEGI KOMUNIKASI..................................................................... 11

BAB. III. PELAKSANAAN PROYEK PERUBAHAN

A. CAPAIAN PROYEK PERUBAHAN.......................................................... 11

B. KENDALA INTERNAL DAN EKSTERNAL............................................ 16
C. STRATEGI MENGATASI KENDALA...................................................... 16

BAB. IV. PENUTUP

A. KESIMPULAN..................................................................................... 17
B. REKOMENDASI.................................................................................. 17
DAFTAR PUSTAKA............................................................................ 19