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a3 BSI ws INDON PT Bank Syariah Indonesia, Tbk Kc Madiun Agus Salim LH, Agus Salim Ho. 44 16 Januari 2024 No. 04/045-3/260 Kepada Yth. Madian = Jawa Tire Top. 0351) 454000 Bapak Suwarno Fax, (0351) 458200 Kedungrejo, Rt.015/Rw.005, Kedungrejo Balerejo, Madiun Perihal: TANGGAPAN ATAS PENGADUAN BAPAK TERKAIT PERMASALAHAN PELAYANAN Assalamualaikum Warahmatullahi Wabarakatuh, Semoga Bapak selalu dalam keadaan sehat wal'afiat dan senantiasa mendapatkan taufiq serta hidayah dari Allah SWT. Pertama-tama kami mohon maaf yang sebesar-besamya atas ketidaknyamanan yang Bapak alami. Kedepannya kami akan selalu menjaga tingkat kualitas pelayanan kami kepada seluruh nasabah. Menindaklanjuti pengaduan yang Bapak sampaikan, bersama ini kami sampaikan informasi sebagai berikut : 1. Terhadap rencana pelunasan yang Bapak sampaikan, dapat kami informasikan bahwa per tanggal 16 Januari 2024 nilai pelunasan yang harus bapak selesaikan sebagai berikut: Sisa Pokok : Rp 289.421.239,33 ‘Sisa Margin : Rp 12.451.096,47 Biaya Atribusi Asuransi_: Rp 38.194,685,79 Total 1 Rp 340.067.001,59 2. Selanjutnya, kami akan segera melakukan pelunasan setelah dana tersedia didalam rekening, 3. Terlampir kami sampaikan salinan akad pembiayaan atas nama Bapak Suwarno. 4. Terhadap penjelasan yang kami sampaikan diatas, kami akan menutup pengaduan yang Bapak sampaikan pada Aplikasi Portal Perlindungan Konsumen (APPK) OJK. Demikian informasi ini kami sampaikan, atas perhatian dan kerjasama Bapak kami ucapkan terima kasih. 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