Presented by
Prof. Dr. NOERMIJATI, SE, MTM, CPHR
MMRS, FK - UB|2018
NOERMIJATI/JULI/2017
ANALISIS KEBUTUHAN TRAINING
/ TNA
NOERMIJATI/FILE/2018 2
TOPIK BAHASAN
Agenda
1. Tiga Tipe Training Needs Analysis
• A. Organizational-based Need Analysis
• B. Job Competency-based Need Analysis
• C. Person Competency-based Need Analysis
2. Metode dan Tahapan dalam Melakukan:
• Organizational-based NA
• Job Competency-based NA
• Person Competency-based NA
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A. Organizational-based
Organizational-based Need Analysis
Need Analysis
• Corporate Strategy
• Corporate Values
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Tahapan dalam Org-based Need Analysis
Corporate
Strategy
Faktor Kunci Efektivitas
dan Keberhasilan
Organisasi
Corporate Values
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Contoh : 7 Faktor Kunci Keberhasilan Perusahaan
1. Planning
2. Communication
3. Teamwork
Faktor Kunci 4. Excellent Service
Efektivitas dan 5. Learning
Keberhasilan
Organisasi/psh 6. Leadership
7. Development
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Contoh
Contoh: :77Faktor
FaktorKunci
KunciKeberhasilan
KeberhasilanPerusahaan
Perusahaan
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Job Competencies-based Need Analysis
B. Job Competencies-based Need Analysis
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Job Job Competencies-based
Competencies-based Need
Need Analysis:
Analysis
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Competency Identification
Proses identifikasi Process
Kompetensi
Clarify
Competency Validate,
Organizational
Identification Refine and
Strategy and
Process Implement
Context
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Training Matriks untuk Posisi Manajer
Position Competency Relevant Training
Competency Description
Requirements Modules
Managers • Seeks information about the real, underlying Strategies to Create
needs and expectations of the customer Customer
• Translates customer expectations into Satisfaction I (cover
Create Customer action steps all description items)
Satisfaction • Proposes actions to meet or exceed
customer satisfaction
• Looks for long-term benefits for the
customer and initiates action plans
Building Productive
Service Excellence
Motivation Training
Effective Leader 1
Effective Leader 2
Creative Problem
Communication
Seminar Series
Training Title
On Becoming
On Becoming
Achievement
for Customer
Management
Professional
Productive
Teamwork
Strategic
Solving
Series
Position Managerial Competency
Communication Skills V
Leadership V
Teamwork V
Supervisor
Achievement Orientation V
Customer Focus V
Job Functional Skills V
Communication Skills V
Leadership V
Teamwork V
Achievement Orientation V
Manager
Customer Focus V
Strategic Thinking V
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Person
Person
PersonCompetency-based
Competencies-based
Need
Competencies-basedNeed
Analysis
Analysis
Need Analysis
Competency Assessment
Current Required
competency competency
level of the level for certain
employee position
Problem Solving 4
Leadership 3
Functional Competencies
Training Need Analysis Skills 4
Identifies various Differentiates media Examines the media and Develops creative Training
training media and and techniques training techniques which are training media and Delivery
techniques which are suitable for suitable for particular techniques for
Skills
Understands particular audience/ customer, which will different types of
advantages/ situation/ condition results in achievement of training
disadvantages when objective, high level of Actively coaches
applicable comprehension and others (“Training for
satisfaction of the Trainers”) on
audience training media and
techniques
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Contoh
Contoh::Competency
CompetencyRequirements
Requirementsutk Training Manager
untuk
(lanjutan)
Training Manager
1/Basic 2/Intermediate 3/Advance 4/Expert
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KuesionerAsesmen
Kuesioner AsesmenKompetensi
Kompetensi
Hasil
Managerial Competencies Asesmen
Collaboration 4
Problem Solving 4
Leadership 3
Planning & Organizing 2
Functional Competencies
Training Need Analysis Skills 3
Training Material Development 3
Training Delivery Skills 4
Training Evaluation Skills 4
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Competency
CompetencyGap
Gapfor
forTraining
TrainingManager
Manager
Collaboration 4 4 0
Problem Solving 4 4 0
Leadership 4 3 -1
Functional Competency
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Competency
CompetencyGap
Gapfor
forTraining
TrainingManager
Manager
Collaboration 0
Problem Solving 0
Leadership -1
NOERMIJATI/FILE/2018 22
Terimakasih
Presented by
Prof. Dr. NOERMIJATI, SE, MTM, CPHR
MMRS, FK - UB|2018
NOERMIJATI/JULI/2017