Customer Service Consulting Toolkit With Animated Icons

Consulting CUSTOMER Toolkit
SERVICE
Merancang Dan
Mengelola Jasa

SERVICE
TABLE OF CONTENTS
Definis Jasa Sifat jasa
01 02 You can describe the topic of the
section here
Strategi Pemasaran Mengelola Kualitas

Untuk Perusahaan 03 04 Jasa
Jasa
Mengelola Merek Mengelola

Jasa 05 06 Pendukung Jasa
Produk
SERVICE
01
Definisi Jasa

SERVICE
Jasa
atau
Layanan
Semua Tindakan atau kinerja
yang dapat ditawarkan satu
pihak kepada pihak lain yang
pada intinya tidak berwujud
dan tidak menghasilkan
kepemilikan apapun.

SERVICE
02
Sifat Jasa
You can enter a subtitle here if you need it

SERVICE
Kategori Bauran Jasa
Barang Berwujud Barang Berwujud Hibrida

Murni Disertai Jasa
Penawaran terutama terdiri Penawaran terdiri dari barang Penaran terdiri dari bagian
dari barang berwujud seperti berwujud yang disertai barang dan jasayang sama
sabun, pasta gigi,garam,dll. dengan satu atau lebih jasa. porsinya.

SERVICE
Kategori Bauran Jasa
Jasa Utama yang disertai Jasa Murni

barang dan jasa kecil
Penawaran terdiri dari jasa utama Penawaran murni terdiri dari jasa.
beserta tambahan jasa atau barang Misalnya pengasuh bayi, psikoterapi,
pendukung dan pijat

SERVICE
Karakteristik Jasa
Tak Berwujud Tak Terpisahkan

#01 #02
Bervariasi Dapat Musnah

#03 #04

SERVICE
Do you know what helps you make your point

clear?
Lists like this one:
● They’re simple
● You can organize your ideas clearly
● You’ll never forget to buy milk!
And the most important thing: the audience won’t

miss the point of your presentation

SERVICE
“This is a quote, words full

of wisdom that someone
important said and can make
the reader get inspired.”
–SOMEONE
FAMOUS

SERVICE
You can give a brief description of the topic

PROJECT
you want to talk about here. For example, if
you want to talk about Mercury, you can say
that it’s the smallest planet in the entire Solar
&
STRATE
System
GY
Consulting CUSTOMER DEFINITI
Toolkit
SERVICE
STRATEGIC PLANNING PROJECT PLAN
1 2 3 4 1 2 3 4 1 2 3 4
FIRST STEP: KICK-OFF

SECOND STEP:
INSIGHTS
THIRD STEP: MISSION
FOURTH STEP:
OBJECTIVES
FIFTH STEP:
STRATEGY MAP
SERVICE
STRATEGY MAP & BALANCED

SCORECARD
PERSPECTIVES STRATEGIC OBJECTIVES
Insert your Insert your Insert your Insert your
FINANCIAL own text here own text here own text here own text here
Insert your Insert your Insert your Insert your

CUSTOMER own text here own text here own text here own text here
INTERNAL Insert your Insert your Insert your Insert your

PROCESS own text here own text here own text here own text here
LEARNING & Insert your Insert your Insert your Insert your
GROWTH own text here own text here own text here own text here

SERVICE
IMPACT OF THE RISKS
MARS - 87% JUPITER -

Despite being red, Jupiter13%
is a gas giant
Mars is a cold place. and the biggest planet
It's full of iron oxide in the Solar System
dust
Follow the link in the graph to modify its data and then paste
the new one here. For more info, click here

SERVICE
KEY DRIVERS OF THE PROFIT
DESCRIPTION EXAMPLE
Provide a neutral Our company has been

THE SITUATION description with agreeable selling its products for 10
facts years
THE It is a desired change of the With a market share above

COMPLICATION current situation 40%, growth will be limited
The question that implicitly Should we enter the

THE QUESTION results from the European market or stay in
complication the U.S.?

SERVICE
STRATEGIC OPTIONS: RISKS

Use a different color for the strategic option you recommend the company to choose
New MARKET DIVERSIFICATIO

DEVELOPMENT N STRATEGY
Market
STRATEGY
MARKET PRODUCT
Current
PENETRATION DEVELOPMENT
STRATEGY STRATEGY
Current New
Products

SERVICE
DECISIONS: NEW MARKET, PRODUCT

AND COMPANY
What is the potential SWEET

demand for our DESIRABILI
product in this new SPOT
market? TY
What will be the What is the actual

profitability of this PROFITABIL FEASIBILIT feasibility to enter this
strategic initiative? new market?
ITY Y

SERVICE
AWESO
ME
SERVICE
STRONG BUSINESS PLAN

POLITICAL ECONOMICAL
Mercury is the closest
P E Venus is the second
planet to the Sun planet from the Sun
ENVIRONMEN SOCIAL
Saturn isTAL
a gas giant and
E PESTLE S Earth is the third planet
has several rings from the Sun
LEGAL TECHNOLOGI
Jupiter is a gas giant and
L T CALred, Mars
Despite being
the biggest planet is actually a cold place

SERVICE
STRONG BUSINESS CASE

CASH FLOW (USD$ PROJECT COSTS USD$4M
MILLION)
2019 - 15M TANGIBLE USD$15M
2020 - 06M
BENEFITS
2021 - 20M NET PRESENT USD$8M
2021 - 08M
VALUE
RESOURCES CHANGE
IMPACT
Low
INTANGIBLE STRATEGIC
BENEFITS ALIGNMENT Mediu
m
Mercury is the closest The Moon is Earth’s Ceres is located in the
planet to the Sun only natural satellite main asteroid belt High

SERVICE
FINANCIAL MODEL
HISTORICAL RESULTS FORECAST PERIOD
INC MODEL 2015 2016 2017 2018 2019 2020 2021 2022
CASH $13,500 $14,000 $14,000 $10,000 $8,000 $13,500 $14,000 $15,000
ACCOUNTS $45,000 $50,000 $50,000 $35,000 $25,000 $45,000 $50,000 $75,000
INVENTORY $100,000 $105,000 $105,000 $25,000 $50,000 $100,000 $105,000 $150,000
CURRENT ASSETS $50,000 $55,000 $55,000 $30,000 $80,000 $50,000 $55,000 $80,000
PROPERTY $200,000 $220,000 $220,000 $200,000 $180,000 $200,000 $220,000 $280,000
GOODWILL $75,000 $80,000 $80,000 $10,000 $16,000 $75,000 $80,000 $100,000
TOTAL $483,500 $524,000 $524,000 $310,000 $359,000 $483,500 $524,000 $700,000

SERVICE
FINANCIAL MODEL
2019 JUPITER
Jupiter is a gas
2020 giant and the
biggest planet
2021
VENUS
2022
Venus is the
second planet
0 25 50 75 100 from the Sun
*To modify this graph, click on it, follow the link, change the data and paste the new graph here, replacing this one.
More info here

SERVICE
PRICING STRATEGY
BASIC STANDARD ADVANCED LEADING
20% 70% 10% <1

LEVEL: 1
%
Earth is the third
planet from the Sun
LEVEL: 2
Despite being red,
Mars is a cold place.
LEVEL: 3
Jupiter is a gas giant
and the biggest planet
LEVEL: 4
Saturn is a gas giant.
It’s composed of
and the only one with It's full of iron oxide in the Solar System hydrogen and helium
life dust

SERVICE
CONSULTING PROPOSAL
SERVICES FEES INVOICES

Mercury is the smallest Venus is the second planet Earth is the third planet
planet of them all from the Sun from the Sun and where we
all live
EXPENSES MATERIALS TERMS

Despite being red, Mars is Jupiter is a gas giant and the Saturn is a gas giant and has
actually a cold place biggest planet of them all several rings

SERVICE
A
PICTUR
E IS
WORTH
A
SERVICE
ANSWERS AND SUPPORTING

State your question to support yourARGUMENTS
answer. Example: how can the company reduce its cost by 10%?
REDUCE COSTS BY USD$5M

THROUGH OPERATIONAL
IMPROVEMENTS
SAVING USD$3M SAVING USD$1M SAVING USD$1M
● Evaluate cost and ● Design current ● Select and review
service level processes current supplier costs
● Select non-core ● Compare current ● Evaluate cost of
functions process to best-in-class alternative suppliers
● Choose one partner for benchmarks ● Negotiate supplier
each function ● Adopt best practices contracts options

SERVICE
INITIATIVE PRIORITIZATION MATRIX:

IMPACT & EFFORT
The initiative needs to happen in order
to achieve the desired future state
IMPACT
The initiative will significantly reduce
An initiative with a high our cost or increase our revenue
impact would mean:
Ease of implementation because

Neptune is the farthest planet from the
Sun
Time frame required because The Sun
EFFORT is the star at the center of our System
The “effort criteria is
Resources required (number of people,
assessed based on:
capital investment, etc.)

SERVICE
PRIORITIZATION MATRIX
IMPAC
INITIATIVE EFFORT
T
Name your potential initiatives and describe them the best that you
High
can
Normal
can
Low
can
High
can
Low Normal High
Normal
can
SERVICE
03
CHANGE
MANAGEMENT

SERVICE
BUSINESS CASE
SERVICE CHARACTER
DESCRIPTION
NAME ISTIC
Venus Venus is the second planet from the Sun
Earth Earth is the third planet from the Sun
Mars Despite being red, Mars is actually a cold place

Mercury is the closest
planet to the Sun and the Jupiter Jupiter is a gas giant and the biggest planet
smallest one in the entire
Solar System
Saturn Saturn is a gas giant with several rings

SERVICE
COMPETITOR COMPARISON TABLE
ATTRIB MY COMPETIT COMPETIT COMPETIT

UTE BUSINESS OR A OR B OR C
PRICE USD$300 USD$320 USD$280 USD$350
QUALIT High Medium Low High

Y
AGE 18-50 20-40 18-45 40-50
REVIEW Good Bad Average Good
LOCATI United States Spain Italy England

ON
SERVICE
TARGET
INTERESTS SALEM ABOUT HIM
WILSON
Neptune is the farthest planet
from the Sun. It's also the
Interest 1 Interest 2 fourth-largest object by
diameter
BUDGET
Interest 3 Interest 4
Museums -
Age: 25 years old 70%
Job occupation: Party - 25%
journalist
Interest 5 Interest 6 Location: Guatemala city Travel - 05%
Hobbies: reading
SERVICE
IMPLEMENT, TRACK & MANAGE

PROGRESS
PROGRESS
STATUS LINK
Activity A -
www.slidesgo.com
05%
Activity B -
www.slidesgo.com
20%
Activity C -
www.slidesgo.com
15%
Activity D -
www.slidesgo.com
30%
Activity E -
Stand-by In progress www.slidesgo.com
Completed
15%
Activity F -
Consulting CUSTOMER www.slidesgo.com Toolkit
15%
SERVICE
CHANGE MANAGEMENT STRATEGY &

PLAN
SIZE OF THE CHANGE
EXTREME Change name Change name Change name Change name Change name
COMPLEXITY OF THE
HIGH Change name Change name Change name Change name Change name
CHANGE
MEDIUM Change name Change name Change name Change name Change name
MODERATE Change name Change name Change name Change name Change name
LOW Change name Change name Change name Change name Change name
HALF
1 TEAM 1 UNIT 1 DIVISION EXTREME
COMPANY

SERVICE
IMPLEMENTING
04 CHANGES

SERVICE
SALES AND STRATEGY PLAN
1 2 3 4 5
IMPLEME INTERNA EXTERNA SALES SALES

NT L L PLAN STRATEG
EVERYT
Mercury is the ANALYSI
Venus is the ANALYSI
Earth is the Despite being JupiterYis a gas
HING
smallest planet secondSplanet S planet
beautiful red, Mars is giant and the
of them all from the Sun where we all live actually a cold biggest planet
place

SERVICE
USD$350,50
0
Big numbers catch your audience’s attention

SERVICE
ABOUT THE TERMS OF THE AGREEMENT

100
CLAUSE A
Saturn is a gas giant and
75
has several rings
CLAUSE B 50
Neptune is the farthest
planet from the Sun
25
CLAUSE C
The Sun is the star at the 0
center of the Solar Saturn Neptune Pluto
System
*To modify this graph, click on it, follow the link, change the data and paste the new graph here, replacing this one.
More info here

SERVICE
USD$15,000
Pluto is now considered a dwarf planet
USD$30,000
The Moon is Earth’s only natural satellite

SERVICE
MANAGEMENT APPROACH
Mercury is the closest Venus is the second Earth is the third planet
planet to the Sun planet from the Sun from the Sun
JANUARY FEBRUARY MARCH
JUNE MAY APRIL
Saturn is a gas giant and Jupiter is a gas giant Despite being red, Mars
has several rings and the biggest planet is actually a cold place

SERVICE
STRATEGIC ALLIANCES
BUSINESS 1
planet from the Sun
BUSINESS 2
Pluto is now considered a
dwarf planet

SERVICE
ANSWERS AND ARGUMENTS

FIRST
OUTCOME
Mercury is the smallest
planet of them all
WRITE YOUR WRITE YOUR

SECOND
QUESTION ANSWER HERE
OUTCOME
Venus is the second planet
HERE from the Sun
THIRD
OUTCOME
Earth is the beautiful
planet where we all live
together

SERVICE
WATERFALL MANAGEMENT PLAN

Despite being red, Mars
REQUIREMEN is actually a cold place
TS
Jupiter is a gas giant and
DESIGN the biggest planet
Saturn is a gas giant and

IMPLEMENTA has several rings
TION
VERIFICATIO planet from the Sun
N
The Sun is the star at the
MAINTENANC center of the Solar
E System

SERVICE
MATURITY MODEL
30% 50% 70%
BASIC STANDARD ADVANCED
Mercury is the closest planet Venus is the second planet Earth is the beautiful planet
to the Sun and the smallest from the Sun where we all live
one

SERVICE
PROFITABILITY RATIOS
WORST BEST
PEER PEER
RETURN ON SALES 10% 70% 90%
RETURN ON EQUITY 20% 35% 60%
RETURN ON NET 5% 47% 85%

ASSETS
RETURN CAPITAL 65% 80% 95%
EMPLOYED
RETURN ON FUNDS 25% 45% 75%
EMPLOYED
Company A Company B Company C

SERVICE
TOP 10 QUESTIONS OF BUSINESS PLANS

Mercury is the closest planet to the Sun Saturn is a gas giant and has several
1 and the smallest one in the Solar System 6 rings. It's composed of hydrogen and
helium
Venus has a beautiful name and is the
2 second planet from the Sun
Neptune is the farthest planet from the
7 Sun. It's an ice giant, so it’s really cold
there
Earth is the third planet from the Sun
3 and the only one that harbors life The Sun is the star at the center of the
8 Solar System
Despite being red, Mars is actually a
4 cold place. It's full of iron oxide dust
9 Pluto is now considered a dwarf planet
Jupiter is a gas giant and the biggest
5 planet in the entire Solar System
10 Ceres is located in the main asteroid belt

SERVICE
DEMO MOCKUPS
You can replace the images

on the screen with your own
work. Just right-click on
them and select “Replace
image”

SERVICE
OUR TEAM
RICHARD SAGE BOTEO

PHYLLIS
You can replace the You can replace the
image on the screen image on the screen
with your own with your own

SERVICE
THAN
KS!
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+91 620 421 838
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SERVICE
ALTERNATIVE RESOURCES

SERVICE
ALTERNATIVE RESOURCES
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whose style fits the one of this template: ● Fax
● Mouse
● Worldwide
PHOTOS:
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● Courier doing jobs logistics
● Protect
● Courier delivering parcel to client
● Network
● People working in call center
● Espresso
● Thumbs Up
ICONS: ● Emergency Call
● Coffee Cup ● Idea
● User ● Shipping
● Shopping ● Classroom

SERVICE
RESOURCES
Did you like the resources of this template? Get ● Social Care
them for free at our other websites! ● One
● Two
● Three
PHOTOS:
● Four
● People working in call center (I)
● Five
● Portrait of woman working in call center
● Arm Wrestling
● People working in call center (II)
● ID
● Note
ICONS: ● Workplace
● Pallete ● Phone
● Complete ● Support
● Shopping ● Pie Chart

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Text 1 Text 2 Text 3

“Mercury is closest “Despite being red,
planet to the Sun Mars is actually a
and the smallest” very cold place”
Add the title here 2016 2017 2018 2019 2020
“Venus is the
“Neptune is the “Saturn is a gas
second planet from
farthest-known giant and has
the Sun and is
planet from the Sun” several rings”
terribly hot”
Text 4 Text 5 Text 6

Premium infographics
75% “Mercury is closest

planet to the Sun
and the smallest”
75%
“Mercury is closest
TITLE 1 planet to the Sun
and the smallest”
planet to the Sun and
the smallest”
planet to the Sun
and the smallest”
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Customer Service Consulting Toolkit With Animated Icons

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Consulting CUSTOMER Toolkit

Consulting CUSTOMER Toolkit

Strategi Pemasaran Mengelola Kualitas

Mengelola Merek Mengelola

Consulting CUSTOMER Toolkit

Consulting CUSTOMER Toolkit

Consulting CUSTOMER Toolkit

Kategori Bauran Jasa

Barang Berwujud Barang Berwujud Hibrida

Consulting CUSTOMER Toolkit

Kategori Bauran Jasa

Jasa Utama yang disertai Jasa Murni

Consulting CUSTOMER Toolkit

Tak Berwujud Tak Terpisahkan

Bervariasi Dapat Musnah

Consulting CUSTOMER Toolkit

Do you know what helps you make your point

And the most important thing: the audience won’t

Consulting CUSTOMER Toolkit

“This is a quote, words full

Consulting CUSTOMER Toolkit

You can give a brief description of the topic

STRATEGIC PLANNING PROJECT PLAN

FIRST STEP: KICK-OFF

STRATEGY MAP & BALANCED

Insert your Insert your Insert your Insert your

INTERNAL Insert your Insert your Insert your Insert your

Consulting CUSTOMER Toolkit

IMPACT OF THE RISKS

MARS - 87% JUPITER -

Consulting CUSTOMER Toolkit

KEY DRIVERS OF THE PROFIT

Provide a neutral Our company has been

THE It is a desired change of the With a market share above

The question that implicitly Should we enter the

Consulting CUSTOMER Toolkit

STRATEGIC OPTIONS: RISKS

New MARKET DIVERSIFICATIO

Consulting CUSTOMER Toolkit

DECISIONS: NEW MARKET, PRODUCT

What is the potential SWEET

What will be the What is the actual

Consulting CUSTOMER Toolkit

STRONG BUSINESS PLAN

Consulting CUSTOMER Toolkit

STRONG BUSINESS CASE

Consulting CUSTOMER Toolkit

CASH $13,500 $14,000 $14,000 $10,000 $8,000 $13,500 $14,000 $15,000

ACCOUNTS $45,000 $50,000 $50,000 $35,000 $25,000 $45,000 $50,000 $75,000

INVENTORY $100,000 $105,000 $105,000 $25,000 $50,000 $100,000 $105,000 $150,000

PROPERTY $200,000 $220,000 $220,000 $200,000 $180,000 $200,000 $220,000 $280,000

GOODWILL $75,000 $80,000 $80,000 $10,000 $16,000 $75,000 $80,000 $100,000

TOTAL $483,500 $524,000 $524,000 $310,000 $359,000 $483,500 $524,000 $700,000

Consulting CUSTOMER Toolkit

Consulting CUSTOMER Toolkit

BASIC STANDARD ADVANCED LEADING

20% 70% 10% <1

Consulting CUSTOMER Toolkit

SERVICES FEES INVOICES

EXPENSES MATERIALS TERMS

Consulting CUSTOMER Toolkit

ANSWERS AND SUPPORTING

REDUCE COSTS BY USD$5M

Consulting CUSTOMER Toolkit