60000

50000
40000
30000
20000
10000
0

10000

20000

30000

40000

Model Summaryb
Model
1

R
.626 a

R Square
.392

a. Predictors: (Constant), VAR X

b. Dependent Variable: VARY

Adjusted
R Square
.331

Std. Error of
the Estimate
5.322055

Var.x1

Model Variabel

Multiple
R Square

R
Square

Adjusted
R Square

R
Square
Change

F
Change

Sig. F
Change

K-Responsivenees

0,809

0,654

0,652

0,654

349,316

0,000

K-Responsiveness + K Emphaty

0,873

0,761

0,759

0,108

82,860

0,000

K-Responsiveness + K Emphaty +
K-Tanggibel

0,891

0,794

0,791

0,033

29,139

0,000

K-Responsiveness + K Emphaty +
K-Tanggibel + K-Reliability

0,902

0,814

0,810

0,020

19,945

0,000

K-Responsiveness + K Emphaty +
K-Tanggibel + K-Reliability + KAssurance

0,908

0,825

0,820

0,010

10,722

0,001

Model Variabel

Unstandardized
Coeficient
B

Std. Error

(Constant)
K-Responsivenees

28.103
3.369

2.754
0.180

(Constant)
K-Responsiveness +
K Emphaty

17.958
2.100
1.993

2.550
0.205
0.219

(Constant)
K-Responsiveness +
K Emphaty +
K-Tanggibel

12.846
1.778
1.481
0.972

2.556
0.200
0.225
0.180

(Constant)
K-Responsiveness +
K Emphaty +
K-Tanggibel +
K-Reliability

11.569
1.340
1.025
0.909
1.041

2.450
0.214
0.237
0.172
0.233

(Constant)
K-Responsiveness +
K Emphaty +
K-Tanggibel +
K-Reliability +
K-Assurance

9.080
0.925
0.858
0.823
0.989
0.851

2.505
0.244
0.237
0.170
0.228
0.260

Standardized
Coeficient

Signif

0.809

10.205
18.690

0.000
0.000

0.505
0.448

7.044
10.247
9.103

0.000
0.000
0.000

0.427
0.333
0.253

5.025
8.893
6.586
5.398

0.000
0.000
0.000
0.000

0.322
0.230
0.237
0.247

4.722
6.259
4.326
5.285
4.466

0.000
0.000
0.000
0.000
0.000

0.222
0.193
0.214
0.235
0.185

3.624
3.788
3.628
4.851
4.346
3.274

0.000
0.000
0.000
0.000
0.000
0.001

Beta

Perubahan Nilai Statistik

Model Variabel

Multiple
R Square

R Square

K-Responsivenees

0,809

0,654

K-Responsiveness + K
Emphaty

0,873

K-Responsiveness + K
Emphaty + K-Tanggibel

Adjusted
R Square

R Square
Change

F Change

Sig. F
Change

0,652

0,654

349,316

0,000

0,761

0,759

0,108

82,860

0,000

0,891

0,794

0,791

0,033

29,139

0,000

K-Responsiveness + K
Emphaty + K-Tanggibel
+ K-Reliability

0,902

0,814

0,810

0,020

19,945

0,000

K-Responsiveness + K
Emphaty + K-Tanggibel
+ K-Reliability + KAssurance

0,908

0,825

0,820

0,010

10,722

0,001

Statistik
DurbinWatson

2,048

NO

PARAMETER STATISTIK

NILAI PARAMETER

Jumlah Sampel

187

Mean

78.77

Median

80.00

Modus

88

Standar Deviasi

11.246

Variance

126.479

Skewness

- 0,084

Kurtosis

-0.480

Standard Error of Skewness

0,178

10

Standard Error of Kurtosis

0,354

UJI NORMALITY ( One sample kolmogorov-Smirnov)

Variabel Kepuasan pasien

Parameter statitik

Jumlah sampel
Normal Parameters

187
Mean
Std. Deviation

Most Extreme Differences

Kolmogorov-Smirnov -Z
Asymp. Sig. (2-tailed)

Hasil
78.77
11.246

Absolute

.078

Positive

.045

Negative

-.078
1.070
.202

Variabel
Independen

Test of Homogeneity of Variance

Kepuasan pasien
Levene
Statistic

DF1

DF2

Signif

Tanggible

1.458

10

175

0.159

Emphaty

1.709

11

174

0.075

Responsiveness

3.226

12

172

0.000

Reliability

1.709

11

174

0.075

Assurance

1.800

175

0.071

Model Variabel

Sum of Square

DF

Mean
Square

Signif.

K-Responsivenees

Regression
Residual
Total

1
185
186

0.000

K-Responsiveness + K Emphaty

Regression
Residual
Total

2
184
186

0.000

K-Responsiveness + K Emphaty
+ K-Tanggibel

Regression
Residual
Total

3
183
186

0.000

K-Responsiveness + K Emphaty
+ K-Tanggibel + K-Reliability

Regression
Residual
Total

4
182
186

0,000

K-Responsiveness + K Emphaty
+ K-Tanggibel + K-Reliability + KAssurance

Regression
Residual
Total

5
181
186

0.000

RESIDUAL
Beberapa terminologi residual yang terdapat didalam analisis regressi
adalah :
*ZPRED

= Harga-harga prediksi yang distandarisasi

*PRED

= Harga-harga prediksi yang tidak distandarisasi

*SEPRED

= Error standar dari harga prediksi mean

*ADJPRED

= Harga Prediksiyang di - adjust

*ZRESID

= Residual yang distandarisasi

*RESID

= Residual yang tak distandarisasi

*DRESID

= Redual Deleted

*SRESID

= Redual Deleted

*SDRESID

= Studentized Deleted residual

*MAHAL

= Jarak Mahalanobis

Casewise plot of standardized residual

Kasus
Std.
Nilai asli
Predictive
nomor Residual Kepuasan pasien
value
8
9.578
92
46.29
11
-3.234
63
78.43
28
-3.474
74
90.58
58
-3.403
73
89.24
75
-3.299
67
82.74
153
3.721
81
63.24
Dependen variabel : Kepuasan pasien

Residual
45.710
-15.434
-16.580
-16.239
-15.742
17.759

Coeficients Statistics
Variabel

B
(Koef.Regressi)

Betha
( o )

SE-B

VIF

Tolerance

(Constant)

9.080

2.505

Kwlts- Responsivenees

0.925

0.244

0.222

3.545

0.282

Kwlts- Emphaty

0.858

0.237

0.193

2.917

0.343

Kwlts- Tanggible

0.823

0.170

0.214

2.015

0.496

Kwlts- Reliability

0.989

0.228

0.235

3.018

0.331

Kwlts - Assurance

0.851

0.260

0.185

3.292

0.304

Eigenvalue

Indeks
Kondisi

Constant
Kwlts.Responsive

1.984
0.016

Constant
Kwlts.Responsive
Kwlts. Emphaty

DIMENSI

VARIANCE PROPORTIONS
Const.

K-Resp

K-Emp

K- Tang

K- relia

1.000
11.262

0.01
0.99

0.01
0.99

2.974
0.017
0.009

1.000
13.254
17.714

0.00
0.98
0.02

0.00
0.22
0.78

0.00
0.10
0.89

Constant
Kwlts.Responsive
Kwlts. Emphaty
Kwlts. Tanggible

3.964
0.017
0.011
0.009

1.000
15.276
19.281
21.268

0.00
0.89
0.09
0.01

0.00
0.17
0.64
0.19

0.00
0.08
0.05
0.88

0.00
0.00
0.57
0.42

Constant
Kwlts.Responsive
Kwlts. Emphaty
Kwlts. Tanggible
Kwlts. Reliability

4.954
0.019
0.011
0.009
0.007

1.000
16.266
20.953
23.177
27.445

0.00
0.79
0.20
0.01
0.00

0.00
0.08
0.13
0.56
0.23

0.00
0.03
0.04
0.44
0.50

0.00
0.01
0.73
0.14
0.12

0.00
0.07
0.09
0.09
0.75

Constant
Kwlts.Responsive
Kwlts. Emphaty
Kwlts. Tanggible
Kwlts. Reliability
Kwlts. Assurance

5.948
0.019
0.012
0.010
0.007
0.005

1.000
17.782
22.598
24.490
28.761
35.284

0.00
0.73
0.13
0.06
0.00
0.08

0.00
0.06
0.13
0.16
0.00
0.65

0.00
0.02
0.09
0.23
0.53
0.12

0.00
0.01
0.61
0.23
0.15
0.00

0.00
0.06
0.01
0.27
0.53
0.13

K- assu.

0.00
0.00
0.04
0.08
0.14
0.74

VARIANCE PROPORTIONS
Constant

Kwlts
Respon

Kwlts
Emph

Kwlts
Tangg

Kwlts
reliab

Kwlts
assu.

1.000

0.00

0.00

0.00

0.00

0.00

0.00

0.019

17.782

0.73

0.06

0.02

0.01

0.06

0.00

0.012

22.598

0.13

0.13

0.09

0.61

0.01

0.04

0.010

24.490

0.06

0.16

0.23

0.23

0.27

0.08

0.007

28.761

0.00

0.00

0.53

0.15

0.53

0.14

0.005

35.284

0.08

0.65

0.12

0.00

0.13

0.75

MODEL

DIMENSI

Eigenvalue

Indeks
Kondisi

5.948