Baldrige National Quality Program 2006

PENILAIAN KINERJA MALCOLM

BALDRIDGE

OLEH
SUSANTI KURNIAWATI
 Baldrige National Quality Program 2006

PENGERTIAN KINERJA

Hasil evaluasi proses, produk dan jasa yang

dihasilkan perusahaan yang telah dievaluasi dan
dibandingkan dengan tujuan, standar dan hasil-hasil
yang pernah dicapai.
 Baldrige National Quality Program 2006

HISTORICAL BACKGROUND

TOTAL QUALITY MANAGEMENT (ISO)

SIX SIGMA
BALANCED SCORECARD
MALCOLM BALDRIDGE NATIONAL QUALITY
AWARD (MBNQA)
 Baldrige National Quality Program 2006

ISO SYSTEM

ISO 9001-2000
ISO 14000
ISO 17025
SA 8000
 Baldrige National Quality Program 2006

Balanced Scorecard illustrated

User
perspective

Finance Process
perspective perspective

Future/
Learning
perspective
 Baldrige National Quality Program 2006

Tujuan Penerapan Malcolm Baldridge

Peningkatan kinerja
Membantu memberi arahan
Menyiapkan perencanaan menyeluruh
Menilai kemajuan yang mengarah pada
perusahaan kelas dunia
Mengetahui bidang-bidang yang perlu
diperbaiki
Menentukan kekuatan yang sudah dimiliki
Perolehan award.
 Baldrige National Quality Program 2006
Intisari nilai-nilai MBNQA

Mutu yang di pacu oleh pelanggan

Kepemimpinan-keterlibatan secara pribadi
Perbaikan yang terus menerus (proses
pembelajaran).
Melibatkan seluruh karyawan
 Baldrige National Quality Program 2006

Intisari nilai-nilai MBNQA

Respon yang cepat
Mutu yang terwujud melalui perancangan dan
pencegahan
Manajemen berdasarkan fakta
Pengembangan kemitraan
Tanggung jawab perusahaan, masyarakat dan
bangsa
Orientasi pada hasil
 Baldrige National Quality Program 2006

Core Values and Concepts

Visionary Leadership
Learning-Centered Education
Organizational and Personal Learning
Valuing Faculty, Staff, and Partners
Agility
Focus on the Future
 Baldrige National Quality Program 2006

Core Values and Concepts

Managing for Innovation

Management by Fact
Social Responsibility
Focus on Results and Creating Value
Systems Perspective
 Baldrige National Quality Program 2006
Kategori Point Value

1.Leadership (kepemimpinan) 125

Organizational leadership 85
Public responsibilities and citizenship 40

2. Strategic Planning 85
Strategic Development 40
Stategic Deployment 45

3. customer and market focus 85

Customer and market knowledge 40
Customer satisfaction performance 45

4. Information and Analysis 85

Measurement of organizational performance 40
Analysis of organization performance 45
 Baldrige National Quality Program 2006

85
5. Human resources focus
Work System 35
Employee education, training, and development 25
Employee Well Being and satisfaction 25

85
6. Process management
Product and service Processes 55
Support Processes 15
Supplier and Partnering Processes 15

450
7. Business Results
Customer focused result 115
Financial and market results 115
Human Resources result 80
Supplier and partner result 25
Organizatinal Effectiveness result 115

1000
Total Point
 Baldrige National Quality Program 2006

More on the Dimensions & Quality

Criteria

Leadership
Fokus pada stakeholder, pemberdayaan, CSR
Strategic Planning
menyusun petunjuk strategis,
perencanaan tindakan
mengaplikasikan dalamsistem
 Baldrige National Quality Program 2006
More on the Dimensions & Quality
Criteria
Customer Focus
Tuntutan, harapan,meningkatkan hubungan
menetapkan kepuasannya.
Information & Analysis
manajerial dan efektivitas penggunaan data dan
informasi
 Baldrige National Quality Program 2006

More on the Dimensions & Quality Criteria

Pengembangan Sumber Daya Manusia
Pengembangan
Pemberdayaan
Tingginya
Process Management
rancangan yang fokus pada konsumen
proses penyampaian barang dan jasa
proses kerjasama di antara unit kerja.
 Baldrige National Quality Program 2006

More on the Dimensions & Quality

Criteria
Business Results
kinerja area bisnis kunci
kepuasan konsumen,
pencapaian kinerja,
SDM,
stakeholder
kinerja dengan partner.
 Baldrige National Quality Program 2006

Seven Categories of the

Education Criteria
Leadership
Strategic Planning
Student, Stakeholder, and Market Focus
Measurement, Analysis, and Knowledge
Management
Faculty and Staff Focus
Process Management
Organizational Performance Results
 Baldrige National Quality Program 2006

Baldrige Education
Criteria Framework:
A Systems Perspective
 Baldrige National Quality Program 2006
Leadership Best Practices
Bronson Methodist Hospital
2005 Award Recipient
 Baldrige National Quality Program 2006

Health Care Award Recipient Results

Physician satisfaction in 2005 was 85%, equal

to the 99th percentile from a study of 161
hospitals.
Named among the 100 Best Companies to
Work For by Fortune magazine twice (2004
and 2005) and the 100 Best Companies for
Working Mothers by Working Mother
magazine three times (2003, 2004, and 2005)
 Baldrige National Quality Program 2006

Kenneth W. Monfort College of Business

 Baldrige National Quality Program 2006

UW-Stout: Results

100% Graduate Preparedness

90%

80%

70%

60%

50%

40%

30%
1990 Grad 1992 Grad 1995 Grad 1996 Grad 1998 Grad 2000

UW-Stout Best-in-class
Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)
 Baldrige National Quality Program 2006

UW-Stout: Results

Graduates Employed in Field

100%
Percentage Employed

90%

80%

70%
1995 Grad 1996 Grad 1997 Grad 1998 Grad 1999 Grad 2000 Grad

UW-Stout Peer 1 Peer 2

Source: Annual Employment Report, 1997-2201; Peer1 & 2

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