DAFTAR GAMBAR

Gambar 2.1 Alur Pelayanan Rumah Sakit Daerah Idaman Kota Banjarbaru

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Gambar 2.2 Kerangka Teori.............................................................................. 44

Gambar 3.1 Kerangka Konsep.......................................................................... 45

Gambar 3.2 Alur Penelitian.............................................................................. 64

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