HASIL REKAPA

Bulan : Januari 2018

Kategori
No Unit Layanan
Kepuasaan 1 2 3 4 5 6 7
1 Ruangan Puas
Pemeriksaan
Umum Tidak Puas

2 Ruangan Puas
Pendaftaran dan
Rekam Medik Tidak Puas

3 Ruangan Puas
Farmasi
Tidak Puas

4 Ruangan Puas
Kesehatan Gigi
dan Mulut Tidak Puas

5 Ruangan KIA- Puas

KB-Imunisasi
Tidak Puas

6 Ruangan Puas
Pemeriksaan
Anak Tidak Puas

7 Ruang Tindakan Puas

Tidak Puas

8 Ruang Puas
Laboratorium
8 Ruang
Laboratorium
Tidak Puas

9 Ruangan Puas
Pelayanan TB
Tidak Puas

10 Ruangan Puas
IMS/VCT
Tidak Puas
HASIL REKAPAN KEPUASAN DENGAN METODE SURVEI KOIN PUAS/TID
MASING-MASING UNIT LAYANAN
UPT PUSKESMAS HELVETIA

Tanggal Pelaksanaan

8 9 10 11 12 13 14 15 16 17 18 19 20
 KOIN PUAS/TIDAK PUAS
N

Total Kepuasaan
21 22 23 24 25 26 27 28 29 30 31 Puas
Total Puas :
Total Kepuasaan
Tidak Puas
Total Tidak
Puas :
 REKAPAN KEPUASAAN PER RUANGAN DENGAN KO
UPT PUSKESMAS HELVETIA

BULAN TOTAL JUMLAH YG

NO RUANGAN PELAYANAN
PELAKSANAAN KUNJUNGAN PUAS
1 PEMERIKSAAN UMUM JAN 1071
FEB 1319
MAR 1352
APR 1108
CONTOH 1108 155
MAY 1178 80
JUN 1006 98
JUL 1246 85
AUG 1412 88
SEP 1017 102
OCT 1117 77
NOV 1270 90
DEC 975 77
2 PEMERIKSAAN ANAK JAN 407 85
FEB 371 115
MAR 513 112
APR 330 117
MAY 365 152
JUN 263 109
JUL 308 79
AUG 277 107
SEP 386 108
OCT 398 112
NOV 514 118
DEC 576 148
3 KIA-KB-IMUNISASI JAN 182 98
FEB 292 134
MAR 251 91
APR 202 99
MAY 207 90
 JUN 280 98
JUL 391 101
AUG 208 86
SEP 207 88
OCT 192 58
NOV 156 65
DEC 131 71
4 KESEHATAN GIGI DAN JAN 444 109
MULUT
FEB 393 109
MAR 408 102
APR 443 117
MAY 405 97
JUN 286 86
JUL 410 94
AUG 400 117
SEP 347 106
OCT 460 103
NOV 391 90
DEC 353 95
5 TINDAKAN JAN 74 46
FEB 65 48
MAR 59 42
APR 83 57
MAY 83 56
JUN 52 42
JUL 60 44
AUG 75 50
SEP 45 36
OCT 54 42
NOV 32 26
DEC 43 35
6 PENDAFTARAN DAN RM JAN 2478 161
FEB 2440 156
MAR 2583 151
APR 2166 159
 MAY 2238 103
JUN 1887 110
JUL 2415 113
AUG 2372 108
SEP 2002 119
OCT 2221 112
NOV 2363 108
DEC 2078 109
7 FARMASI JAN 1734 118
FEB 1708 116
MAR 1808 120
APR 1516 101
MAY 1566 108
JUN 1320 115
JUL 1690 215
AUG 1660 208
SEP 1401 204
OCT 1554 211
NOV 1654 199
DEC 1450 162
8 IMS/VCT JAN 205 104
FEB 245 109
MAR 306 86
APR 413 134
MAY 270 87
JUN 157 112
JUL 190 91
AUG 246 98
SEP 360 89
OCT 250 104
NOV 268 115
DEC 168 117
9 TB JAN 17 14
FEB 12 10
MAR 19 16
 APR 11 9
MAY 12 10
JUN 14 12
JUL 20 16
AUG 17 14
SEP 12 10
OCT 16 13
NOV 24 20
DEC 22 18
10 LABORATORIUM JAN 139 82
(KUNJUNGAN BELUM FEB 142 77
ADA)
MAR 133 70
APR 149 71
MAY 144 78
JUN 130 75
JUL 147 80
AUG 128 81
SEP 135 88
OCT 145 72
NOV 150 78
DEC 124 70
GAN DENGAN KOIN TAHUN 2018
AS HELVETIA

JUMLAH YANG JUMLAH PUAS DAN PERSENTASE

TIDAK PUAS TIDAK PUAS KEPUASAAN

35 190 81.6%
19 99 80.8% Mulai dilakukan pengukuran mutu k
24 122 80.3%
21 106 80.2%
22 110 80.0%
25 127 80.3%
19 96 80.2%
22 112 80.4%
18 95 81.1%
21 106 80.2%
28 143 80.4%
27 139 80.6%
28 145 80.7%
38 190 80.0%
26 135 80.7%
19 98 80.6%
26 133 80.5%
26 134 80.6%
27 139 80.6%
29 147 80.3%
35 183 80.9%
23 121 81.0%
33 167 80.2%
22 113 80.5%
24 123 80.5%
22 112 80.4%
24 122 80.3%
24 125 80.8%
21 107 80.4%
22 110 80.0%
14 72 80.6%
16 81 80.2%
17 88 80.7%
26 135 80.7%
27 136 80.1%
25 127 80.3%
28 145 80.7%
24 121 80.2%
21 107 80.4%
23 117 80.3%
28 145 80.7%
26 132 80.3%
25 128 80.5%
22 112 80.4%
23 118 80.5%
11 57 80.7%
12 60 80.0%
10 52 80.8%
14 71 80.3%
14 70 80.0%
10 52 80.8%
11 55 80.0%
12 62 80.6%
9 45 80.0%
10 52 80.8%
6 32 81.3%
8 43 81.4%
39 200 80.5%
38 194 80.4%
37 188 80.3%
38 197 80.7%
25 128 80.5%
27 137 80.3%
28 141 80.1%
27 135 80.0%
29 148 80.4%
27 139 80.6%
26 134 80.6%
27 136 80.1%
28 146 80.8%
29 145 80.0%
30 150 80.0%
25 126 80.2%
26 134 80.6%
26 141 81.6%
51 266 80.8%
50 258 80.6%
51 255 80.0%
51 262 80.5%
49 248 80.2%
38 200 81.0%
26 130 80.0%
27 136 80.1%
20 106 81.1%
32 166 80.7%
21 108 80.6%
28 140 80.0%
22 113 80.5%
23 121 81.0%
21 110 80.9%
26 130 80.0%
27 142 81.0%
28 145 80.7%
3 17 82.4%
2 12 83.3%
3 19 84.2%
2 11 81.8%
2 12 83.3%
2 14 85.7%
4 20 80.0%
3 17 82.4%
2 12 83.3%
3 16 81.3%
4 24 83.3%
4 22 81.8%
17 99 82.8%
16 93 82.8%
15 85 82.4%
15 86 82.6%
17 95 82.1%
16 91 82.4%
18 98 81.6%
18 99 81.8%
19 107 82.2%
15 87 82.8%
17 95 82.1%
15 85 82.4%
akukan pengukuran mutu klinis
 REKAPAN KEPUASAAN PER RUANGAN DENGAN KO
UPT PUSKESMAS HELVETIA

BULAN TOTAL JUMLAH YG

NO RUANGAN PELAYANAN
PELAKSANAAN KUNJUNGAN PUAS
1 PEMERIKSAAN UMUM JAN 1117 187
FEB 1008 109
MAR 1321 115
APR 1380 126
MAY 1340 153
JUN 1307 137
JUL 1224 154
AUG 1401 159
SEP 1217 162
OCT 1016 126
NOV 1221 147
DEC 819 151
2 PEMERIKSAAN ANAK JAN 421 106
FEB 392 104
MAR 336 113
APR 335 117
MAY 337 109
JUN 223 118
JUL 349 129
AUG 658 154
SEP 481 157
OCT 621 203
NOV 478 205
DEC 398 106
3 KIA-KB-IMUNISASI JAN 301 117
FEB 217 98
MAR 205 99
APR 192 87
MAY 290 91
JUN 218 90
 JUL 449 107
AUG 198 81
SEP 206 72
OCT 172 83
NOV 136 79
DEC 140 75
4 KESEHATAN GIGI DAN JAN 445 101
MULUT FEB 427 99
MAR 460 117
APR 444 113
MAY 357 108
JUN 368 104
JUL 519 118
AUG 430 124
SEP 416 127
OCT 463 122
NOV 385 106
DEC 362 96
5 TINDAKAN JAN 35 30
FEB 49 42
MAR 48 41
APR 47 40
MAY 51 35
JUN 55 34
JUL 70 51
AUG 64 46
SEP 76 52
OCT 47 29
NOV 44 24
DEC 41 23
6 PENDAFTARAN DAN RM JAN 2319 212
FEB 2093 227
MAR 2370 230
APR 2400 246
MAY 2608 287
 JUN 2171 208
JUL 2611 220
AUG 2751 207
SEP 2396 235
OCT 2319 290
NOV 2262 281
DEC 1760 283
7 FARMASI JAN 1620 198
FEB 1463 146
MAR 1659 165
APR 1680 150
MAY 1820 182
JUN 1519 152
JUL 1827 127
AUG 1925 125
SEP 1670 176
OCT 1620 106
NOV 1580 158
DEC 1232 133
8 IMS/VCT JAN 310 171
FEB 407 101
MAR 530 88
APR 345 190
MAY 377 81
JUN 312 124
JUL 393 78
AUG 360 192
SEP 557 184
OCT 521 179
NOV 651 164
DEC 350 147
9 TB JAN 24 19
FEB 13 13
MAR 20 17
APR 9 9
 MAY 22 20
JUN 12 12
JUL 20 19
AUG 17 16
SEP 15 14
OCT 17 17
NOV 17 17
DEC 20 19
10 LABORATORIUM JAN 125 68
(KUNJUNGAN BELUM
FEB 140 74
ADA)
MAR 145 75
APR 138 80
MAY 151 79
JUN 139 77
JUL 129 90
AUG 120 65
SEP 127 69
OCT 132 54
NOV 136 80
DEC 109 71
GAN DENGAN KOIN TAHUN 2019
AS HELVETIA

JUMLAH YANG JUMLAH PUAS DAN PERSENTASE

TIDAK PUAS TIDAK PUAS KEPUASAAN
33 220 85.0%
19 128 85.2%
19 134 85.8%
21 147 85.7%
27 180 85.0%
23 160 85.6%
27 181 85.1%
28 187 85.0%
28 190 85.3%
22 148 85.1%
26 173 85.0%
26 177 85.3%
18 124 85.5%
18 122 85.2%
19 132 85.6%
20 137 85.4%
18 127 85.8%
20 138 85.5%
22 151 85.4%
27 181 85.1%
27 184 85.3%
35 238 85.3%
36 241 85.1%
18 124 85.5%
20 137 85.4%
17 115 85.2%
17 116 85.3%
15 102 85.3%
16 107 85.0%
15 105 85.7%
18 125 85.6%
14 95 85.3%
12 84 85.7%
14 97 85.6%
13 92 85.9%
13 88 85.2%
17 118 85.6%
17 116 85.3%
20 137 85.4%
19 132 85.6%
18 126 85.7%
18 122 85.2%
20 138 85.5%
21 145 85.5%
22 149 85.2%
21 143 85.3%
18 124 85.5%
17 113 85.0%
5 35 85.7%
7 49 85.7%
7 48 85.4%
7 47 85.1%
6 41 85.4%
6 40 85.0%
9 60 85.0%
8 54 85.2%
9 61 85.2%
5 34 85.3%
4 28 85.7%
4 27 85.2%
36 248 85.5%
38 265 85.7%
39 269 85.5%
41 287 85.7%
48 335 85.7%
35 243 85.6%
37 257 85.6%
35 242 85.5%
40 275 85.5%
49 339 85.5%
47 328 85.7%
48 331 85.5%
33 231 85.7%
25 171 85.4%
28 193 85.5%
26 176 85.2%
31 213 85.4%
26 178 85.4%
22 149 85.2%
22 147 85.0%
30 206 85.4%
18 124 85.5%
27 185 85.4%
23 156 85.3%
29 200 85.5%
17 118 85.6%
15 103 85.4%
33 223 85.2%
14 95 85.3%
21 145 85.5%
13 91 85.7%
33 225 85.3%
32 216 85.2%
31 210 85.2%
28 192 85.4%
25 172 85.5%
3 22 86.4%
0 13 100.0%
3 20 85.0%
0 9 100.0%
2 22 90.9%
0 12 100.0%
1 20 95.0%
1 17 94.1%
1 15 93.3%
0 17 100.0%
0 17 100.0%
1 20 95.0%
12 80 85.0%
13 87 85.1%
13 88 85.2%
14 94 85.1%
13 92 85.9%
12 89 86.5%
15 105 85.7%
11 76 85.5%
12 81 85.2%
9 63 85.7%
13 93 86.0%
12 83 85.5%
 REKAPAN KEPUASAAN PER RUANGAN DENGAN KO
UPT PUSKESMAS HELVETIA

BULAN TOTAL JUMLAH YG

NO RUANGAN PELAYANAN
PELAKSANAAN KUNJUNGAN PUAS
1 PEMERIKSAAN UMUM JAN 891 150
FEB 1131 232
MAR 975 275
APR 624
MAY 663
JUN 780
JUL 897
AUG 819
SEP 739
OCT 858
NOV 1031
DEC 1064
2 PEMERIKSAAN ANAK JAN 566 115
FEB 426 102
MAR 414 108
APR 136
MAY 91
JUN 122
JUL 102
AUG 106
SEP 119
OCT 106
NOV 120
DEC 97
3 KIA-KB-IMUNISASI JAN 159 85
FEB 140 94
MAR 163 90
APR 105
MAY 87
JUN 105
 JUL 110
AUG 103
SEP 47
OCT 69
NOV 76
DEC 55
4 KESEHATAN GIGI DAN JAN 418 78
MULUT FEB 387 51
MAR 286 61
APR 149
MAY 124
JUN 148
JUL 139
AUG 113
SEP 64
OCT 85
NOV 101
DEC 82
5 TINDAKAN JAN 42 36
FEB 68 59
MAR 64 55
APR 23
MAY 9
JUN 29
JUL 23
AUG 25
SEP 17
OCT 7
NOV 15
DEC 10
6 PENDAFTARAN DAN RM JAN 2076 130
FEB 2152 142
MAR 1902 151
APR 1037
MAY 974
 JUN 1184
JUL 1271
AUG 1166
SEP 986
OCT 1125
NOV 1343
DEC 1308
7 FARMASI JAN 1453 148
FEB 1505 144
MAR 1331 140
APR 725
MAY 662
JUN 828
JUL 888
AUG 816
SEP 690
OCT 787
NOV 940
DEC 915
8 IMS/VCT JAN 577 87
FEB 510 90
MAR 600 93
APR 382
MAY 427
JUN 514
JUL 691
AUG 478
SEP 395
OCT 652
NOV 401
DEC 365
9 TB JAN 16 12
FEB 13 9
MAR 16 14
APR 13
 MAY 12
JUN 11
JUL 15
AUG 10
SEP 9
OCT 18
NOV 5
DEC 15
10 LABORATORIUM JAN 58 35
(KUNJUNGAN BELUM
FEB 42 24
ADA)
MAR 48 29
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
GAN DENGAN KOIN TAHUN 2020
AS HELVETIA

JUMLAH YANG JUMLAH PUAS DAN PERSENTASE

TIDAK PUAS TIDAK PUAS KEPUASAAN
25 175 85.7%
41 273 85.0%
46 321 85.7%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
19 134 85.8%
18 120 85.0%
19 127 85.0%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
15 100 85.0%
16 110 85.5%
15 105 85.7%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
 0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
13 91 85.7%
9 60 85.0%
10 71 85.9%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
6 42 85.7%
9 68 86.8%
9 64 85.9%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
22 152 85.5%
25 167 85.0%
26 177 85.3%
0 #DIV/0!
0 #DIV/0!
 0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
25 173 85.5%
24 168 85.7%
24 164 85.4%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
15 102 85.3%
15 105 85.7%
16 109 85.3%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
2 14 85.7%
1 10 90.0%
2 16 87.5%
0 #DIV/0!
 0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
6 41 85.4%
4 28 85.7%
5 34 85.3%
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!
0 #DIV/0!