DAFTAR ISI

KATA PENGANTAR................................................................................. i

DAFTAR ISI................................................................................................ iii

BAB I PENDAHULUAN........................................................................... 1

1.1 Latar Belakang Penulisan Laporan..................................................... 1

1.2 Rumusan Masalah............................................................................... 3

1.3 Tujuan Dan Manfaat Penulisan Laporan ............................................ 3

BAB II LANDASAN TEORI...................................................................... 5

2.1 Pengertian Hotel.................................................................................. 5

2.2 Pengertian Restaurant........................................................................ 6

2.3 Jenis-jenis Restaurant ......................................................................... 6

2.4 Pengertian Menu.................................................................................. 8

2.5 Fungsi Menu........................................................................................ 9

2.6 Jenis-Jenis Pelayanan ......................................................................... 10

2.7 Pengertian Pramusaji........................................................................... 11

2.8 Pengertian Taking Order..................................................................... 12

BAB III GAMBARAN UMUM HOTEL .................................................. 13

3.1 Sejarah Berdirinya Hotel..................................................................... 13

3.2 Kepemilikan Dan Lokasi Hotel........................................................... 14

3.3 Fasilitas Yang Dimiliki Hotel ............................................................ 14

3.4 Struktur Organisasi Hotel ................................................................... 29

3.5 Struktur Organisasi Departemen......................................................... 30

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3.6 Tugas Dan Tanggung Jawab Masing – Masing Jabatan..................... 31

BAB IV PEMBAHASAN............................................................................ 34

4.1 Prosedur Kerja Dalam Pelaksanaan Praktek Kerja Nyata................... 34

4.2 Pelaksanaan Jadwal Selama Praktek Kerja Nyata ............................. 35

4.3 Perbandingan Antara Teori Dan Praktek Kerja Nyata........................ 36

4.4 Kendala Dan Keberhasilan Yang Diterima Selama Praktek Kerja

Nyata................................................................................................... 36

4.5 Solusi Untuk Permasalahan Yang Di Hadapi .................................... 37

BAB V PENUTUP....................................................................................... 38

5.1 Kesimpulan ......................................................................................... 38

5.2 Saran - Saran Untuk Hotel Padma Resort Legian .............................. 39

5.2.1 Saran Untuk Hotel............................................................................. 39

5.2.2 Saran Untuk Kampus........................................................................ 40

Daftar Pustaka

Lampiran – Lampiran

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