Usia Debitur Jenis Kelamin Plafon Stratifikasi Plafon Tenur

26 Perempuan IDR 173,947,459 100-200 juta 11

26 Laki-laki IDR 125,593,177 100-200 juta 10
26 Laki-laki IDR 152,015,751 100-200 juta 11
27 Perempuan IDR 113,630,360 100-200 juta 10
27 Perempuan IDR 100,064,387 100-200 juta 11
22 Perempuan IDR 393,143,518 300-400 juta 11
26 Perempuan IDR 446,433,248 400-500 juta 12
21 Perempuan IDR 574,166,737 500-600 juta 12
26 Laki-laki IDR 554,496,530 500-600 juta 15
33 Laki-laki IDR 690,178,878 600-700 juta 14
21 Perempuan IDR 703,481,707 700-800 juta 14
22 Perempuan IDR 783,296,024 700-800 juta 15
26 Laki-laki IDR 733,955,540 700-800 juta 13
29 Laki-laki IDR 799,428,016 700-800 juta 15
29 Laki-laki IDR 722,424,975 700-800 juta 14
23 Laki-laki IDR 835,266,896 800-900 juta 15
23 Perempuan IDR 807,657,025 800-900 juta 15
24 Laki-laki IDR 807,671,267 800-900 juta 15
25 Perempuan IDR 824,641,485 800-900 juta 14
Av. Tenur Profesi Durasi Pengajuan Kredit

Wiraswasta 3
PNS 5
10.6 Karyawan Swasta 4
PNS 5
Karyawan Swasta 6
11 Karyawan Swasta 7
12 PNS 6
PNS 3
13.5
Wiraswasta 5
14 PNS 12
Wiraswasta 11
PNS 15
14.2 Wiraswasta 15
PNS 12
Karyawan Swasta 10
Karyawan Swasta 14
Wiraswasta 13
14.75
Wiraswasta 11
Karyawan Swasta 13
 Frekuensi
Masalah
Senin Selasa Rabu Kamis Jumat
Formulir KPR salah cetak IIII II III I IIII
Salah tanda tangan I II III IIII IIII

Salah tempel materai I III I

Usia Debitur
33
35
40 Notes:
29 1. This Histogram template should be used with continuous data like cycle time
33 2. You can replace the Data column heading with any heading that you wish.
25 Histogram 3. Enter your data in the Data column.
38 4. Click the Histogram button to create a Histogram.
29
41
43
36
44
26
28
26
Histogram
33
7
42
27
24 6
24
33
35 5
39
44
24 4
Frequency

30
37
3
23
24
28 2

0
23.0

25.6

28.3

30.9

33.5

36.1
Usia Debitur
 Contoh
ld be used with continuous data like cycle time. x Frekuensi pengajuan kredit
umn heading with any heading that you wish. y Usia debitur

o create a Histogram.

stogram
33.5

36.1

38.8

41.4

44.0

Usia Debitur
Bins Frequency
23.0 6 23
25.6 5 24
28.3 3 24
30.9 4 24
33.5 3 24
36.1 2 25
38.8 3 26
41.4 4 26
27
28
28
29
29
30
33
33
33
33
35
35
36
37
38
39
40
41
42
43
44
44
Total no. of 30
Max 44
Min 23
Range 21
Square root 5.4772256
No. of Interv 8
Class width 2.627625
Lower end p 23
Upper end p 44.021
23
 Frekuensi
Potential Cause
Kejadian
Dokumen tidak lengkap 9
Sering Revisi Laporan Analisis kredit 20
Approver tidak ada di tempat 6
Printer rusak 3 Notes:
Analis Kredit Overload 10 1. This Pareto Chart template should be
Penutupan jalan 2 Pareto Chart 2. You can replace the Category and C
3. Enter the Pareto categories in the Ca
4. Enter your count (or cost) data in the
5. Click the Pareto Chart button to cre

Pareto Chart
40
20

Frekuensi Kejadian
0
dit d p t
re loa gka mpa
k er en te
is Ov kl di te
alis it d a a rin
n ed ti a d P
nA Kr n ak
ora a lis ume tid
p n k r
La A Do ve
visi pro
Re Ap
r ing
Se Potential Cause
 This Pareto Chart template should be used with count data like number of errors. You can also create Pareto charts with cost data.
You can replace the Category and Count column headings with any headings that you wish.
Enter the Pareto categories in the Category column. These can be Name, Location, Error Type or other text information. Pareto categories are required and will appear on the horizontal X-A
Enter your count (or cost) data in the Count column.
Click the Pareto Chart button to create a Pareto Chart.

Pareto Chart
100%

50%

0%
dit t k
loa
d
gka
p pa usa jalan
r m r
e en te er an
it Ov akl a di int tup
d r
ed ti ad P nu
m en dak Pe
ku r ti
Do o ve
pr
Ap
Potential Cause
 Sering Revi
Analis Kred
Dokumen ti
Approver ti
Printer rus
Penutupan j

and will appear on the horizontal X-Axis of the Pareto Chart.

20 40% 20 Potential Cause Sum of Frekuensi Kejadian
10 60% 30 Analis Kredit Overload 10 50
9 78% 39 Approver tidak ada di tempat 6
6 90% 45 Dokumen tidak lengkap 9
3 96% 48 Penutupan jalan 2
2 100% 50 Printer rusak 3
Sering Revisi Laporan Analisis kredit 20
CAUSE & EFFECT (FISHBONE) DIAGRAM

Process/Project Name:
Date:
Prepared By:
Notes:

People Material

Cause Cause

Sub-Cause Sub-Cause

Cause Cause

Sub-Cause Sub-Cause

Cause Cause

Sub-Cause Sub-Cause

Cause Cause

Sub-Cause Sub-Cause

Machine/
Method Equipment
 Mother Nature

Cause

Sub-Cause

Cause

Sub-Cause

Problem Statement/
Effect

Cause

Sub-Cause

Cause

Sub-Cause

Measurement
blem Statement/
Effect
Plafon Lama Proses Kredit
(juta) (hari)
Koefisien Korelasi =CORREL(array1,array2)
200 5
r 0.97
230 5
300 7
340 6
400 7 Korelasi Plafon dan Lama
430 7
16
430 8
450 8 14
550 7

Lama Proses Kredit (hari)

560 9 12
700 12
10
760 12
890 14 8
990 15
6

0
100 200 300 400 500 600

Plafon (jut
orelasi Plafon dan Lama Proses Kredit

400 500 600 700 800 900 1000 1100

Plafon (juta)
Service Level Pemrek
Std 10-15 min
Txn Date SL MIN MAX 1. Siapkan data hasil pengecekan
1 1-Nov-22 12 10 15 2. Siapkan Nilai Standar Maximum & Minimum
2 2-Nov-22 14 10 15 3. Membuat grafik Control Chart
3 3-Nov-22 11 10 15 a. klik insert--> Chart, Insert line
4 4-Nov-22 12 10 15 b. Klik grafik yg masih kosong, klik kanan--> Sel
5 5-Nov-22 13 10 15 Klik Add, Series Name : HRB, Series Value: nila
6 6-Nov-22 10 10 15 Klik Add, untuk nilai Min dan Max juga
7 7-Nov-22 16 10 15 Untuk Box Kanan/ Horizontal: isi dengan DATE
8 8-Nov-22 11 10 15
9 9-Nov-22 13 10 15
10 10-Nov-22 16 10 15 Control Chart Servis Le
11 11-Nov-22 16 10 15 17
12 12-Nov-22 13 10 15 16
13 13-Nov-22 11 10 15 15
14 14-Nov-22 11 10 15 14
15 15-Nov-22 14 10 15 13
16 16-Nov-22 11 10 15 12
17 17-Nov-22 16 10 15 11
18 18-Nov-22 15 10 15 10
19 19-Nov-22 13 10 15 9
20 20-Nov-22 13 10 15 22 22 22 22 22 22 22 22 22 22 22 22 22 22 2
ov- ov- ov- ov- ov- ov- ov- ov- ov- ov- ov- ov- ov- ov- ov-
21 21-Nov-22 16 10 15 N N N N N N N N N N N N N N N D
1- 3- 5- 7- 9- 11- 13- 15- 17- 19- 21- 23- 25- 27- 29- 1-
22 22-Nov-22 16 10 15
23 23-Nov-22 12 10 15 SL MIN
24 24-Nov-22 14 10 15
25 25-Nov-22 13 10 15
26 26-Nov-22 12 10 15
27 27-Nov-22 10 10 15
28 28-Nov-22 10 10 15
29 29-Nov-22 15 10 15
30 30-Nov-22 13 10 15
31 1-Dec-22 10 10 15
32 2-Dec-22 12 10 15
33 3-Dec-22 11 10 15
34 4-Dec-22 11 10 15
35 5-Dec-22 11 10 15
36 6-Dec-22 13 10 15
37 7-Dec-22 11 10 15
38 8-Dec-22 12 10 15
39 9-Dec-22 12 10 15
40 10-Dec-22 14 10 15
41 11-Dec-22 13 10 15
42 12-Dec-22 16 10 15
43 13-Dec-22 10 10 15
44 14-Dec-22 12 10 15
45 15-Dec-22 15 10 15
46 16-Dec-22 16 10 15
47 17-Dec-22 10 10 15
48 18-Dec-22 14 10 15
49 19-Dec-22 15 10 15
50 20-Dec-22 16 10 15
 pengecekan
dar Maximum & Minimum
ontrol Chart
, Insert line
ih kosong, klik kanan--> Select data
me : HRB, Series Value: nilai HRB
Min dan Max juga
orizontal: isi dengan DATE

ontrol Chart Servis Level Pemrek

22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22 -22
ov ov ov ov ov ov ov ov ov ec ec ec ec ec ec ec ec ec ec
-N 5-N 7-N 9-N 1-N 3-N 5-N 7-N 9-N 1-D 3-D 5-D 7-D 9-D 1-D 3-D 5-D 7-D 9-D
1 1 1 2 2 2 2 2 1 1 1 1 1

SL MIN MAX
Antrian BeAntrian After Tinggi Ba Ukuran Sepatu Officer after re-train before re-train
31.54 12.64 166.14 47 1 98 90
29.10 12.62 175.12 39 2 94 84
18.72 10.45 175.28 41 3 91 90
34.45 6.69 165.27 43 4 88 83
30.43 10.00 174.18 44 5 86 80
31.66 10.91 161.96 39 6 82 77
28.35 10.18 138.82 37 7 80 76
29.53 9.25 159.22 45 8 76 72
28.15 13.09 159.83 45
19.36 11.21 169.20 46
29.19 10.82 179.10 40
24.91 8.29 165.36 42
23.41 8.28 176.42 42
33.53 8.23 175.22 43
24.10 8.12 175.21 38
28.70 9.62 157.91 46
28.82 163.21 42
29.98 166.75 39
25.68 150.84 40
23.11 169.63 41
144.97 39
147.74 44
153.90 39
162.45 47
183.50 39
difference Lama Layanan Usia Teller Gender Teller Gender Customer Transaksi Cabang
8 9 40 Wanita Pria 10000 Jakpus
10 10 35 Wanita Pria 10000 Jakpus
1 12 25 Pria Pria 12000 Jakpus
5 5 40 Wanita Wanita 5000 Jakpus
6 9 35 Pria Pria 9000 Jakpus
5 11 36 Wanita Wanita 13000 Jakpus
4 5 40 Wanita Wanita 5500 Jakpus
4 5 40 Pria Pria 4500 Jakpus
9 40 Pria Pria 8900 Jakpus
20 25 Wanita Pria 32000 Jakpus
13 29 Wanita Wanita 14500 Jakpus
6 40 Pria Pria 6500 Jakpus
18 25 Pria Wanita 25000 Jakpus
8 40 Pria Pria 7400 Jakpus
15 40 Pria Wanita 17000 Jakpus
12 35 Wanita Pria 14000 Jakbar
7 43 Wanita Pria 7800 Jakbar
15 27 Wanita Pria 18000 Jakbar
19 24 Wanita Pria 25000 Jakbar
15 25 Pria Pria 19000 Jakbar
19 23 Pria Wanita 20000 Jakbar
15 30 Wanita Pria 18600 Jakbar
20 25 Pria Wanita 29000 Jakbar
13 36 Pria Pria 15000 Jakbar
15 25 Pria Wanita 17900 Jakbar
20 22 Wanita Wanita 27000 Jakbar
8 30 Wanita Wanita 8000 Jakbar
11 30 Pria Pria 14000 Jakbar
17 25 Pria Wanita 23000 Jakbar
15 27 Wanita Pria 19000 Jakbar

-0.84 0.97165483065
Lama OpenUsia CS Gender CS Gender Nasabah Cabang Bank Sales (dlm Juta)
30 40 Wanita Pria Jakpus 607
25 35 Wanita Pria Jakpus 664
12 25 Pria Pria Jakbar 541
5 40 Wanita Wanita Jakpus 398
9 35 Pria Pria Jakpus 300
11 36 Wanita Wanita Jakbar 385
5 40 Wanita Wanita Jakpus 518
5 40 Pria Pria Jakpus 568
9 40 Pria Pria Jakpus 417
27 25 Wanita Pria Jakbar 638
13 29 Wanita Wanita Jakbar 325
6 40 Pria Pria Jakpus 343
18 25 Pria Wanita Jakbar 556
8 40 Pria Pria Jakpus 537
15 40 Pria Wanita Jakbar 304
20 35 Wanita Pria Jakbar 357
25 43 Wanita Pria Jakpus 415
22 27 Wanita Pria Jakbar 377
19 24 Wanita Pria Jakbar 621
15 25 Pria Pria Jakbar 343
19 23 Pria Wanita Jakbar 376
18 30 Wanita Pria Jakbar 520
20 25 Pria Wanita Jakbar 406
13 36 Pria Pria Jakbar 380
19 25 Pria Wanita Jakbar 410
20 22 Wanita Wanita Jakbar
8 30 Wanita Wanita Jakpus
11 30 Pria Pria Jakbar
40 25 Pria Wanita Jakbar
24 27 Wanita Pria Jakbar
Media Iklan Frekuensi Promo Marketing Staff Category Usia Marketer
TV 7 Senior 38
TV 9 Senior 31
TV 5 Senior 30
Koran 8 Senior 47
Koran 1 Senior 38
Koran 7 Senior 40
TV 4 Senior 38
TV 6 Senior 49
TV 3 Senior 39
TV 8 Senior 45
Koran 2 Senior 49
Koran 3 Senior 46
TV 5 Junior 26
TV 4 Junior 48
Koran 2 Junior 50
Koran 3 Junior 26
TV 2 Junior 41
Koran 4 Junior 30
TV 7 Junior 35
Koran 3 Junior 25
Koran 5 Junior 26
TV 4 Junior 38
TV 1 Junior 36
Koran 6 Junior 30
TV 1 Junior 42
kategori unnecessary pending frekuensi kontribusiKumulatif
ktp tidak ada 4765 53% 53%
alamat tidak jelas 2009 22% 75%
salah nama 1354 15% 90%
kartu keluarga tidak ada 438 5% 94%
profesi tidak di isi 386 4% 99%
tanda tangan tidak sama 123 1% 100%
9075 100%