DAFTAR ISI

HALAMAN DEPAN ...................................................................................... i

HALAMAN PERSETUJUAN ...................................................................... ii

HALAMAN PENGESAHAN ........................................................................ iii

KATA PENGANTAR .................................................................................... iv

DAFTAR ISI ................................................................................................... vii

DAFTAR BAGAN ......................................................................................... x

BAB I PENDAHULUAN

A. Latar Belakang .............................................................................. 1

B. Rumusan Masalah ......................................................................... 2

C. Tujuan Penelitian........................................................................... 3

D. Sistematika Penulisan.................................................................... 4

BAB II TINJAUAN PUSTAKA

A. Landasan Teori ............................................................................. 6

1. Pengertian Manajemen ............................................................ 8

2. Fungsi Manajemen ................................................................. 10

3. Unsur-Unsur Manajemen ....................................................... 12

4. Pengertian Prosedur ............................................................... 12

5. Pengertian Pelayanan ............................................................. 12

6. Pengertian Pajak ..................................................................... 12

 7. Fungsi Pajak ........................................................................... 12

8. Ciri-Ciri Wajib Pajak .............................................................. 12

9. Pengertian NPWP.................................................................... 12

BAB III METODE PENELITIAN

A. Defenisi Konsepsional ............................................................. 14

B. Rincian Data yang Diperlukan ................................................ 15

C. Teknik Pengumpulan Data ...................................................... 26

D. Alat Analisis ............................................................................ 26

DAFTAR PUSTAKA