Halaman
Halaman Sampul Depan............................................................................ i
Halaman Sampul Dalam............................................................................ ii
Halaman Lembar Pernyataan..................................................................... iii
Halaman Lembar Persetujuan.................................................................... iv
Halaman Lembar Pengesahan.................................................................... v
Abstrak....................................................................................................... vi
Halaman Kata Pengantar........................................................................... viii
Daftar Isi.................................................................................................... x
Daftar Tabel............................................................................................... xii
Daftar Gambar........................................................................................... xiii
Daftar Lampiran......................................................................................... xiv
BAB I PENDAHULUAN
A. Latar Belakang......................................................................... 1
B. Rumusan Masalah.................................................................... 4
C. Tujuan Penelitian..................................................................... 4
D. Manfaat Penelitian................................................................... 4
1. Bagi Peneliti........................................................................ 4
2. Bagi Responden.................................................................. 4
3. Bagi Bidang Pelayanan....................................................... 5
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BAB III METODE PENELITIAN
A. Desain Penelitian ................................................................... 27
B. Populasi, Sampel, dan Teknik Sampling................................ 27
1. Populasi............................................................................... 27
2. Sampel................................................................................ 28
3. Teknik Sampling................................................................. 28
C. Identifikasi Variabel............................................................... 28
D. Definisi Operasional............................................................... 29
E. Tempat dan Waktu Penelitian................................................. 30
1. Tempat Penelitian............................................................... 30
2. Waktu Penelitian................................................................. 30
F. Etika Penelitian....................................................................... 30
1. Informed Consent................................................................ 30
2. Anonymity........................................................................... 30
3. Confidentiality.................................................................... 30
G. Alat Pengumpulan Data.......................................................... 31
H. Prosedur Pengumpulan Data................................................... 31
I. Rencana Analisa Data............................................................. 32
1. Editing................................................................................. 32
2. Coding................................................................................. 32
3. Scoring................................................................................ 32
4. Tabulating........................................................................... 33
BAB V PEMBAHASAN.......................................................................... 38
DAFTAR PUSTAKA.............................................................................. 43
LAMPIRAN – LAMPIRAN................................................................... 45
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