i

DAFTAR ISI

DAFTAR ISI

BAB I PENDAHULUAN ............................................................................................ 1

1
A. Latar Belakang masalah ....................................................................................
7
B. Fokus Penelitian ................................................................................................
7
C. Rumusan Masalah .............................................................................................
7
D. Tujuan Penelitian .............................................................................................
8
E. Kegunaan Penelitian ........................................................................................

9
BAB II KAJIAN PUSTAKA ......................................................................................
9
A. Teori Pelayanan Publik ......................................................................................... 10

B. Indikator Pelayanan Publik................................................................................. 14

C. Faktor-Faktor Pelayanan Publik ......................................................................... 17

D. Sistem Administrasi Kepegawaian ...................................................................... 20

E. Sistem Kenaikan Pankat...................................................................................... 25

27
F. Persyaratan Kenaikan Pangkat dan Golongan………………………………….

G. Kerangka Pemikiran …………………………………………………….………

30

30
BAB III METODE PENELITIAN.............................................................................
31
A. Pendekatan Penelitian ..........................................................................................
31
B. Lokasi Penelitian …..........................................................................................
32
C. Instrumen Penelitian ........................................................................................
33
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D. Sumber Data ........................................................................................................ 34

E. Teknik Pengumpulan Data .................................................................................. 36

F. Analisis Data ......................................................................................................

G. Pengujian Kredibilitas Data ...............................................................................

DAFTAR ISI

hal
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ABSTRAK ................................................................................................................. i

ABSTRACK .............................................................................................................. ii

KATA PENGANTAR ................................................................................................ iii

vi
DAFTAR ISI ..............................................................................................................
ix
DAFTAR TABEL ......................................................................................................
x
DAFTAR GAMBAR .................................................................................................

1
BAB I PENDAHULUAN ........................................................................................
1
F. Latar Belakang masalah .................................................................................
8
G. Fokus Penelitian .........................................................................................
9
H. Rumusan Masalah .......................................................................................... 9
I. Tujuan Penelitian .......................................................................................... 10

J. Manfaat Penelitian .......................................................................................

11

BAB II KAJIAN PUSTAKA ................................................................................... 11

H. Hasil Penelitian Terdahulu .................................................................................... 13

23
I. Konsep Kinerja ….................................................................................
29
J. Pengukuran Kinerja Organisasi .............................................................
37
K. Faktor-faktor yang mempengaruhi Kinerja Organisasi .......................................

L. Kerangka Pemikiran .............................................................................................

38

38
BAB III METODE PENELITIAN...........................................................................
39
H. Jenis Penelitian ...........................................................................................
39

41
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I. Lokasi Penelitian ........................................................................................

41
J. Sumber Data ...............................................................................................
45
K. Instrumen Penelitian ..........................................................................
46
L. Teknik Pengumpulan Data .........................................................................
49
M. Teknik Analisis Data ....................................................................................
49
N. Pengujian Keabsahan Data .........................................................................
50

BAB IV HASIL PENELITIAN .............................................................................. 53

4.1. 55

56
Gambaran Umum Kabupaten Gunung Mas .........................................................
56
4.1.1. Struktur dan Tata Kerja BKD Kabupaten Gunung Mas ............................
58
4.1.2. Kedudukan Tugas Pokok dan Fungsi BKD Kabupaten Gunung Mas .........
60
4.1.3. Visi Badan Kepegawaian Daerah Kabupaten Gunung Mas .......................

4.1.4. Misi Badan Kepegawaian Daerah Kabupaten Gunung Mas ................

64
4.1.5. Keadaan Pegawai BKD Kabupaten Gunung Mas ..........................
77
4.1.6. Indikator Kinerja BKD Kabupaten Gunung Mas ..........................

4.1.7. Pengukuran Pencapaian Kinerja BKD Kabupaten Gunung Mas ..............

4.2. Kinerja
90
PNS ..................................................................................................... 90

91
BAB V PEMBAHASAN HASIL PENELITIAN .....................................................

92

BAB VI KESIMPULAN DAN SARAN .........................................................................

6.1.
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esimpulan ...................................................................................................

6.2.

aran ............................................................................................................

DAFTAR PUSTAKA .....................................................................................................

DAFTAR TABEL

Tabel 4.1 : Jumlah Penduduk dan Luas Wilayah Per Kecamatan ……….. 50
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Tabel 4.2 : Pegawai BKD Kab. Gunung Mas Menurut Tingkat Pendidikan ... 57

Tabel 4.3 : Pegawai BKD Kab. Gunung Mas Menurut Tingkat Pendidikan

Penjenjangan …………….............................................................. 58

Tabel 4.4 : Indikator Kinerja BKD Kab. Gunung Mas Tahun 2012 ……... 59

Tabel 4.3 : Indikator Kinerja Utama (IKU) BKD Kab. Gunung Mas ............ 62

DAFTAR GAMBAR

Gambar 2.1 : Kerangka Pemikiran ...................................................................... 37

Gambar 3. 1 : Struktur Organisasi BKD ...............................................................

52
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