DAFTAR ISI

Halaman
LEMBAR PERSETUJUAN.................................................................... i
LEMBAR PENGESAHAN..................................................................... ii
KATA PENGANTAR............................................................................. iii
DAFTAR ISI........................................................................................... v
DAFTAR SKEMA.................................................................................. vi
DAFTAR TABEL................................................................................... vii
BAB I PENDAHULUAN
A. Latar Belakang Masalah.................................................... 1
B. Rumusan Masalah.............................................................. 7
C. Tujuan Penelitian............................................................... 7
D. Manfaat Penelitian............................................................. 8
E. Keaslian Penelitian............................................................. 8
BAB II TINJAUAN PUSTAKA
A. Telaah Pustaka................................................................... 10
B. Landasan Teori................................................................... 29
C. Kerangka Teori Penelitian................................................. 35
D. Kerangka Konsep Penelitian.............................................. 36
BAB III METODE PENELITIAN
A. Jenis dan Rancangan Penelitian......................................... 37
B. Variabel Penelitian............................................................. 38
C. Definisi Operasional.......................................................... 38
D. Tempat dan Waktu Penelitian............................................ 39
E. Populasi Penelitian............................................................. 39
F. Instrumen Penelitian........................................................... 40
G. Uji Validitas dan Reliabilitas............................................. 41
H. Tehnik dan Prosedur Pengumpulan Data........................... 43
I. Cara Analisa Data.............................................................. 44
J. Pertimbangan Etik............................................................. 46
DAFTAR PUSTAKA............................................................................. 48
LAMPIRAN

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 DAFTAR SKEMA

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Skema 2.1 Kerangka Teori Penelitian..................................................... 36
Skema 2.2 Kerangka Konsep Penelitian................................................. 37

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 DAFTAR TABEL

Halaman
Tebel 1.1 Keaslian Penelitian.................................................................. 9
Tebel 3.1 Definisi Operasional................................................................ 39
Tabel 3.2 Kisi-kisi Kuesioner.................................................................. 41
Tabel 3.3 Kategori Tingkat Kepuasan Pasien......................................... 46

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