DAFTAR ISI

DAFTAR ISI

BAB I PENDAHULUAN .............................................................................1

A. Latar Belakang ............................................................................1
B. Tujuan............................................................................................1
C. Manfaat..........................................................................................1
D. Sasaran ........................................................................................ 2
E. Prinsip.......................................................................................... 2
F. Ruang Lingkup ............................................................................ 2

BAB II. Metode Survei dan Pelaksanaan……………………………………...3

A. Periode Survei…………………………………………………...3
B. Metode Penelitian……………………………………………….3
C. Tahapan Survei……………… ………………...…….…………3
D. Teknik Survei Kepuasaan Masyarakat ………………………….3
BAB III. Pengolahan Data dan Analisis Hasil Survei …………………………..4
A. Pengolahan Data Survei ………….. …….………… …………..4
B. Analisa Univariat ………….. …….……………………………..4
C. Analisa Bivariat…………………………………………. ……...4
BAB IV. Penyusunan Laporan Survei Kepuasaan Masyarakat………... ………5
A. Jumlah Responden………….. …………………………………..5
B. Lokasi dan Waktu Pengumpulan Data …………………. ……...5
C. Pelaksanaan Pengumpulan Data....................................................5
BAB V. Pelaporan Hasil Survei Kepuasaan .........................................................6
A. Indeks setiap unsur pelayanan........................................................6
B. Karakteristik Responden................................................................6
C. Analisis Univariat..........................................................................7
D. Analisis Bivariat ............................................................................8
LAMPIRAN