TINGKAT KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL TERHADAP

MUTU PELAYANAN KESEHATAN GIGI DAN MULUT POLIKLINIK GIGI DAN

MULUT RSUD BADUNG MANGUSADA

drg. ANNISA
SLIDESMANIA
 I’M… YOUR
NAME
Here is where you introduce yourself.

You can add your name, title and a little

background. Right click the image and replace it
with your own.
SLIDESMANIA
 THESE ARE THE TALKING POINTS

We will talk about this second.

We will talk about this first.

After that we will talk about this. And we will talk about this last.
SLIDESMANIA
 NAMA PENULIS

Putu Ayu Risnia Jayanti Putri, Steffano Aditya

Handoko, Ni Made Sri Nopiyani, Ni Wayan Arya
Utami, Ni Kadek Fiora Rena Pertiwi
SLIDESMANIA
 NAMA JURNAL
TAHUN DAN HALAMAN

BALI DENTAL JURNAL , Volume 3, Nomor 2, Juli-

Desember 2019: 103-113.
http://jkg-udayana.org
SLIDESMANIA
 TUJUAN

Tujuan dari penelitian ini adalah untuk mengetahui

tingkat kepuasan pasien JKN di Poliklinik Gigi dan
Mulut RSUD Badung Mangusada.
SLIDESMANIA
 POPULASI DAN SAMPEL

Jumlah sampel yang digunakan dalam penelitian ini

sebanyak 110 pasien JKN di poliklinik Gigi dan
mulut RSUD Badung Mangusada yang berumur
diatas 17 tahun dan bersedia menjadi responden
penelitian
SLIDESMANIA
 METODE PENGAMBILAN
SAMPEL

Data dikumpulkan dengan pengisian kuisioner yang

diadaptasi dan dikembangkan dari metode
SERVQUAL oleh Parasurarman.
SLIDESMANIA
 METODE PENELITIAN

Penelitian ini berjenis deskriptif observasional dengan

pendekatan cross-sectional.
SLIDESMANIA
 DID YOU KNOW?
Analisis data yang digunakan adalah jenis analisis data univariat
yang menjabarkan dimensi-dimensi kepuasan pasien yaitu
kehandalan (reliability), jaminan (assurance), wujud nyata
(tangibles), empati (emphaty), ketanggapan (responsiveness) serta
karakteristik dari responden penelitian, yaitu umur, jenis kelamin,
pendidikan terakhir, pekerjaan, kepersertaan JKN dan jumlah
kunjungan pasien JKN yang diteliti secara deskriptif
SLIDESMANIA
 DID YOU KNOW?
Analisis data yang digunakan adalah jenis analisis data univariat yang menjabarkan dimensi-dimensi
kepuasan pasien yaitu kehandalan (reliability), jaminan (assurance), wujud nyata (tangibles), empati
(emphaty), ketanggapan (responsiveness) serta karakteristik dari responden penelitian, yaitu umur,
jenis kelamin, pendidikan terakhir, pekerjaan, kepersertaan JKN dan jumlah kunjungan pasien JKN
yang diteliti secara deskriptif.

Penjabaran kategori penelitian menggunakan skala nominal yaitu sangat tidak puas, tidak puas, puas
dan sangat puas.
SLIDESMANIA
 HASIL PENELITIAN

.
SLIDESMANIA
 DID YOU KNOW?
• Penelitian menunjukan pasien JKN merasa sangat puas 64,5% dan puas 35,5%.
• Pada dimensi wujud nyata, 51,8% merasa puas dan 48,2% merasa sangat puas.
• Dimensi kehandalan, 50,9% merasa puas dan 49,1% merasa sangat puas.
• Dimensi jaminan, 38,2% merasa puas dan 61,8% merasa sangat puas.
• Dimensi ketanggapan, 49,1% merasa puas dan 50,9% merasa sangat puas.

• Dimensi empati adalah 40,9% merasa puas dan 59,1% merasa sangat puas.
SLIDESMANIA
 VERY
INTERESTING!
SLIDESMANIA

This is where you section ends. Duplicate this set of slides as many times you need to go over all your sections.
 KESIMPULAN

.
SLIDESMANIA
 SOMETIMES
YOU ONLY
NEED ONE
IMAGE
SLIDESMANIA
SLIDESMANIA
 MY CATS

Of my cats are Traveled by plane.

Are females.
adorable. Twice!
SLIDESMANIA
 LET’S REVIEW SOME FACTS

Elephants Pandas Cats

Elephants can sense storms. Pandas don’t hibernate. Cats use their whiskers as feelers to
determine if a space is too small to
squeeze through.

Dogs Kangaroos Koalas

Dogs can smell your feelings. There are more kangaroos than Koalas are even more lazy than cats.
humans in Australia.
SLIDESMANIA
 THIS IS OUR TEAM!

Lorem ipsum dolor sit Lorem ipsum dolor sit Lorem ipsum dolor sit
amet, consectetuer amet, consectetuer amet, consectetuer
adipiscing elit. Aenean adipiscing elit. Aenean adipiscing elit. Aenean
commodo ligula eget dolor. commodo ligula eget dolor. commodo ligula eget dolor.
SLIDESMANIA
 THIS IS A WORLD MAP

We are here!

And here!
SLIDESMANIA
 AND THIS SHOWS A TIMELINE
Monday Wednesday Friday

Tuesday Thursday
Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor
sit amet, sit amet, sit amet,
consectetuer consectetuer consectetuer
Lorem ipsum dolor Lorem ipsum dolor
adipiscing elit. adipiscing elit. adipiscing elit.
sit amet, sit amet,
consectetuer consectetuer
adipiscing elit. adipiscing elit.
SLIDESMANIA
 PRESENTING A

If you are presenting a website, an internet

product or an app, you can place a
screenshot of it here.
SLIDESMANIA
 PRESENTING A

If you are presenting a website, an internet

product or an app, you can place a
screenshot of it here.
SLIDESMANIA
 PRESENTING

If you are presenting a website, an internet

product or an app, you can place a
screenshot of it here.
SLIDESMANIA
 PRESENTING

If you are presenting a website, an internet

product or an app, you can place a
screenshot of it here.
SLIDESMANIA
 Do you have any questions?
hello@mail.com
555-111-222
mydomain.com
SLIDESMANIA
 CREDITS
Presentation Template: SlidesMania

Images: Unsplash

Fonts used in this presentation: DM Sans and Coiny

SLIDESMANIA
 EDITABLE ICONS
SLIDESMANIA
 Monday, July 19th.

Lorem ipsum dolor sit amet, Something here.

consectetuer adipiscing elit.
Aenean commodo ligula eget Something else here
dolor. And a third thing here.

Lorem ipsum dolor sit amet. Duplicate the check

mark.
And the check boxes.
SLIDESMANIA
 You have successfully completed:

Congratulations!
SLIDESMANIA
 Free themes and templates for Google Slides
or PowerPoint

Sharing is caring!
NOT to be sold as is or modified!
SLIDESMANIA

Read FAQ on slidesmania.com

Do not remove the slidesmania.com text on the sides.