PELATIHAN

SERVICE
EXCELENT &
COMPLAINT
HANDLINGC
ELLENT
BY :
JENNY
PROFIL SAYA

Yuni Yuliyana
(Jenny)
Definisi Dasar
SLIDE 3

adalah upaya memberikan layanan terbaik yang

berorientasi pada kepentingan pelanggan yang
Service Excellent memungkinkan kita mampu memberikan dan
terciptanya kepuasan yang optimal.

By Ramdani SkinCare
Tujuan Penerapan
Service Excelent SLIDE 4
Informasi Pelayanan Kenyamanan
Memberikan informasi yang Memberikan pelayanan yang Menciptakan rasa percaya pada
lengkap sesuai kebutuhan berkualitas untuk pelanggan atau pelanggan terhadap produk
pelanggan klien barang maupun jasa yang
dipasarkan

Penawaran Keamanan Kepercayaan

Menginformasikan sedetail
mungkin tentang barang atau jasa
yang ditawarkan.
Menghindari timbulnya keluhan,
tuntutan atau pengaduan dari
pelanggan terhadap barang, jasa
maupun perusahaan.
Agar menimbulkan loyalitas dan
kepercayaan pada pelanggan
untuk secara berulang
menggunakan dan memakai
barang atau jasa yang ditawarkan.

By Ramdani SkinCare
Bagaimana Cara Menerapkan
Service Excelent SLIDE 5
1 SENYUM

2 SAPA

3 SALAM
FIRST IMPRESSION
4 SOPAN

5 SANTUN

6 SABAR

By Ramdani SkinCare
CONTOH PENERAPAN BURUK
SERVICE EXCELENT SLIDE 6
Add Image PENGARUH
• TIDAK AKAN TIMBUL RASA KENYAMANAN
PELANGGAN
• KEHILANGAN PELANGGAN
• PELANGGAN TIDAK MEMBERIKAN REKOM KE
SAUDARA/TEMAN
• PELANGGAN MERASA KECEWA
• ULASAN NEGATIF TENTANG PELAYANAN
• LAYANAN BISNIS AKAN MEYEBAR LUAS DI MEDIA
SOSIAL
• MENGAKIBATKAN PROFIT TURUN

By Ramdani SkinCare
CONTOH PENERAPAN BAIK
SERVICE EXCELENT SLIDE 7
PENGARUH
• TIMBUL RASA KENYAMANAN PELANGGAN
• PELANGGAN MERASA MENJADI PRIORITAS
• PELANGGAN DENGAN SENANG HATI MEMBERIKAN
REKOM KE SAUDARA/TEMAN
• PELANGGAN MERASA PUAS
• ULASAN POSITIF TENTANG PELAYANAN
• LAYANAN BISNIS DIKENAL BAIK DAN AKAN
MEYEBAR LUAS DI MEDIA SOSIAL
• MENGAKIBATKAN PROFIT NAIK

By Ramdani SkinCare
TERIMA KASIH
Any Questions?

Make it better
TERIMA KASIH
Meke it Better!
Agenda
The story of this presentation SLIDE 12

10:00am 11:30am 1:00pm 2:30pm 3:30pm

About Us New Proposal Lunch Time Analysis Q&A

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oportere indoctum nec at. Mei cu admodum probatus
persequeris, per cu vidisse
atomorum.

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Our History
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Turning Point

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Now
2000
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2010
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1980
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1990
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Tujuan Penerapan
SLIDE 14

1 Informasi

Memberikan informasi
2 Pelayanan

Memberikan pelayanan
3 Kenyamanan

Menciptakan rasa
yang lengkap sesuai yang berkualitas untuk percaya pada pelanggan
kebutuhan pelanggan pelanggan atau klien terhadap produk barang
maupun jasa yang
dipasarkan

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Our Chairman
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Add Image Not Loooking at, But Creating the Future
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accommodare sed at, ei sed dicat recteque dissentiunt. Audire
liberavisse qui ne.
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deleniti te mei, in est agam honestatis, no cetero explicari eam.
Porro epicurei invenire eum ei.

John Badham

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Meet Awesome Crews
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CEO Director Designer Brain
Add Image Add Image Add Image Add Image

Michael Bay Jane Arden Abiola Abrams George Abbott

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ea. pri cu.

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Our Skills
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Branding

Over 50 Years Experiences

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Producing Marketing iisque. Idque indoctum sed in. Iriure numquam temporibus ea eos,
mandamus vulputate an per, mutat legimus facilis et eos.

Over 20 Million Customers

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quem singulis. Ut adhuc nonumy sit. Ea vel mutat ubique doming.
Designing Communication
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perpetua laboramus.

Publishing

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 Add Image

Everything is Possible. We’ll Never Give Up.

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decore commune delicata has ei, sumo esse vivendo sed ea. Ad eam aeque facete scripta.

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Section 02
New Proposal
Brand new ideas no one has ever heard
 Add Image

Lunch Time :D
From 1:00pm to 2:30pm
Concept
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Add Image

Design Your Life Renovate Your Digital Room

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putant possim admodum ex. Sea et dolore noster. Soleat omnium ponderum, oportere elaboraret mei ut. Per elitr feugait mediocrem
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The 2 Life, 2 Me and 2 World
nd nd nd
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Tired to Use Their Real Name
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maiorum. Laoreet consulatu vel te.

But Want to Keep Communicating Others

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decore commune delicata has ei, sumo esse vivendo sed ea. Ad eam aeque facete scripta. Ad quo diam aeterno, et laudem
molestiae mnesarchum eam. Ut per admodum volumus.
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suas epicuri sea, primis fierent adversarium pro ex.

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4 Pillars
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Nec ludus graece intellegebat ea. Nec ludus graece intellegebat ea.
Has cu legimus omittam Has cu legimus omittam
ponderum, oportere elaboraret Virtual Vivid ponderum, oportere elaboraret
mei ut. mei ut.

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sed harum clita adversarium, vel sed harum clita adversarium, vel
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et dolore noster. et dolore noster.

Not Only Real, Not Only Virtual

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vis eu. In quaeque adipisci pri. Ipsum paulo ubique at usu, eligendi laboramus no quo, malis labore timeam at mei. Virtute explicari ei
has, his habemus pericula ea, sed an delicata dissentias.

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Purpose and Goal
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Add Image Add Image

The Purpose of Our Project The Goal We Should Reach

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eam, et alia integre labores qui.

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Process to Succeed
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Discuss Launch
Design & Write
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in ius.

Meet
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explicari gubergren ut ius.
Analyze
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philosophia, ut utamur eleifend
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in ius.
Revise
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eam id eirmod integre accusata. Ea
constituam scribentur sit, laudem
explicari gubergren ut ius.

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Error Handling
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Find Errors
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Filter Errors
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Fix Errors
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iriure feugait voluptatum et eos. Aliquip equidem ancillae cu his, eum at periculis percipitur omittantur. Diam epicurei te sed. Eu
tempor vivendum adipisci mea, agam soluta vis id.

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Social Network
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Still Many Users. That’s the Fact.
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vituperatoribus nec, cum decore scripserit ea. At admodum
intellegam duo.
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scribentur cum at, nobis everti epicuri at per. Sed omnis senserit
abhorreant ne, affert detraxit eum ut. Duo mutat nobis
comprehensam ex.
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qui ea duis accumsan molestie. An sensibus consetetur cum.
Assueverit inciderint appellantur te pri, quot quidam an nec, ne
eam amet magna nominavi.

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Section 03
Analysis
Important to know the movement
Distribution of Users
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19m
33m 24m

8m
111 Million

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appareat pri, sit no cetero
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Quo ne unum veniam vulputate.
Est ad possit epicuri suavitate.

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Applications
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Photoshop 97%
What Applications are Popular among
Web Designers? Illustrator 48%
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delectus neglegentur ius, cum eirmod appareat appellantur eu. Ut InDesign 54%
cum ridens expetendis, homero mediocritatem eos at, sed
phaedrum antiopam ex.
Ne animal accumsan vim, duo vide docendi assueverit ne. Nisl
After Effects 85%
appetere sed cu, mea cu alii admodum lucilius, no qui odio
intellegat democritum. No mea ullum doming. Eam ne graecis
rationibus, quo in utinam scriptorem.
Flash 55%

Fireworks 50%

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Quotations
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Add Image Add Image Add Image

Herbert Brenon Alice Guy-Blaché Bruce Bilson

“Eu tale illud quodsi vis. Partem “Ut cum ridens expetendis, homero “Ne animal accumsan vim, duo vide
dignissim mea in. Id nostrum delectus mediocritatem eos at, sed phaedrum docendi assueverit ne. Nisl appetere
neglegentur ius, cum eirmod appareat antiopam ex.” sed cu, mea cu alii admodum lucilius,
appellantur eu.” no qui odio intellegat democritum.”

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Utilization Rate of Social Service
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82% 95% 89% 78%

America France Japan Australia

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Reaching 60 Million Users
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70

2nd Impact
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1 Impact
st
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40

30
4th Impact
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0
1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014

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 “Pain and death are a part of life.
To reject them is to reject life itself.”
by Havelock Ellis
Sales
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Application Digital Contents Ads

160
140
120
100
80
60
40
20
0
1990 2000 2010 2020

400 Billion Dollers

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mediocritatem ea.

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Everyone is a Creator
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Add Image Add Image Add Image

We help you to notice your potential.

Add Image Add Image Add Image

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3 Main Plans
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Personal Business Academic

20h 100h 100h

4Gb 120Gb 10Gb

$0.05 / 1Gb $0.1 / 1Gb $0.05 / 1Gb

E-mail Support 24h Support 24h Support

No Options Pro Tools Pro Tools

Customize Your Plan!

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consequat eam cu. At harum legere propriae nec, eos et quod populo, paulo consequat dissentiunt no mea. Pri voluptatibus
mediocritatem ea.

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