SERVICE
t
Trainer
Ginanjar Wijayanto
Professional Trainer
Education Enthusiast
ginanjarwij@gmail.com
6 LEVEL OF CUSTOMER SERVICES
Happy Customer
Customer happiness is the level of
loyalty and satisfaction that your
customers experience after engaging
with your product or team. It's the
feeling that comes from your customers
having their needs met regularly, at the
right time, in the right way.
Bad Service
Customer's Expectation
5S
Senyum, Salam, Sapa, Sopan, Santun
HASIL SURVEI KEPUASAN PELANGGAN
MENGAPA HARUS EXTRAORDINARY SERVICE ?
02. Optimis
04. Cekatan
COMPLIANCE STEADINESS
HATI-HATI, LOGIS, STABIL, AKUNTABEL,
TERATUR, DIPLOMATIS KOLOT, KAKU
"LAKUKAN DENGAN BENAR" "LAKUKAN BERSAMA"
Killer Words Magic Words
Tidak
Patuh vs Tidak ada Lemahnya
bertanggung Groupthink
terpaksa Penguatan Tim dukungan
jawab
"Talent wins games, but
teamwork and intelligence
win championships."
- Michael Jordan
TIM ITU EFEKTIF JIKA :