INC000008822288

INC000008822288 INC000008798003
INC000008798003

Tidak ada MSISDN & Notes Ada Notes ESB Error

Tidak ada Pre analysis

ICHM ISSUE Tidak ada Pre analysis

 INC000008819951
INC000008759239 ICHM ISSUE

Saat field Customer* bukan dari cookies/crm

Tidak ada Pre analysis

INC000008822795 REMEDY

[tw] [NO] [HK] [TBL 1-TAY8MO] privJet86 @privJet86

Nama Customer : I PUTU GEDE ARYATNA MSISDN-A Yang Bermasalah : 62811922665
MSISDN-B Yang Bermasalah : 62811922665
Tanggal/Jam kejadian : 2 bulan yang lalu sd 18 Juni 2023
Lokasi Pelanggan (alamat) : Kelurahan Senayan, kecamatan Kebayoran Baru, kota Jakarta Selatan Segmentasi
Kartu : kartuHalo SIM Capability : USIM Customer Tier Pelanggan : Platinum
Case Owner : E-Care Bandung
Detail Complain : akses internet lambat Additional Information : Sudah cek CCA namun masih berkendala. Ybs
masuk kembali di mention masih ngeluhin akses lambat di 5Mbps. Mohon dibantu. Makasih

#real

Notes Remedy
INC000008822795 ICHM
No. Ticket : INC000008822795 ------------------ SC RESULT
Related Ticket: - 4. FINDING Notes : cause: RSRP_POOR, NE type: MSISDN;CCA Site;Cell Name, NE: MSISDN=811922665;CCA Site=E_JSA111_MrtsetiabudiINDOOR-
Detail Keluhan : Internet - Lambat/lemot/nge-lag, Signal tidak stabil/lemah Description : RSRP poor. the eNodeBID is TBG,E_JKS533M41_PlzsemanggiINDOOR,E_JSZ026_Relockedamaianujg-STP,E_JKS220_SudirmanplceINDOOR,E_JSX550_SetiabudisdrmnBTSH-
Nama : Integration Cookies %SEQ_MSISDN_SECONDARY-ANALYZED_RSRP1_ENODEBID%. the STP,E_JSA114_MrtsenayantunnelINDOOR-TBG,E_JKS169M42_RatuplzINDOOR,E_JSA112_MrtbendunganhilirINDOOR-
MSISDN : 62811922665 CellID is %SEQ_MSISDN_SECONDARY-ANALYZED_RSRP1_CELLID TBG,E_JKS034_Jktcollege,E_JPX082_SenayancityBTSH-IFT,E_JSX043_KedutaanjermanBTSH-
Tanggal Kejadian : 6/19/2023 8:53:02 AM %. the RSRP value is %SEQ_MSISDN_SECONDARY- STP,E_JKS854_Kmplkplrimmpanggbl,E_JKP158_Shelterpolda,E_JPX247_MrtdukuhatasINDOOR-TBG,E_JSA112_MrtbendunganhilirtunnelINDOOR-
------------------ ANALYZED_RSRP1_RSRP_VALUE%. TBG,E_JSX976_Menaraglobalmampang,E_JKP185_SelterbndrnhiBTSH-STP,E_COC533_Citragraha,E_JKS100_Gdgsumitmas2INDOOR,E_JKS870_GrahaniagaBTSH-
Lokasi : - ------------------ IFT,E_JSX115_Rengasponcol-STP,E_JKS157_WismatamaraBTSH-STP,JSX509M41_Birahbloks-
Kodepos : 12720 5. SUSPECT ISSUE DMT,E_JKS254M41_Karetsemangg,E_JKS534_Tendean,E_JKP048_Gdgbankpanin,E_JSX687_Tulodongatas2BTSH-STP,E_JKP833_StasiunsudirmanBTSH-
Long Lat : 106.820460 -6.244930 Cause : RSRP_POOR STP,E_JPX114_RelocpaninBTSH-
Propinsi : DKI JAKARTA ------------------ STP,E_JKP117_Sdrmplaza,E_JKS504_Fcopymampang,E_JPX151_Relocganidjemat,5101020AF20D,E_JSX590_District8SmallmacroINDOOR-
Kabupaten : KOTA JAKARTA SELATAN 6. ACTION PLAN WNI,E_JSX092_Mampangprapatan2-STP,E_JSX946_Relocsltrkningantmr,E_JKS574_Petco,E_JSX690_Bej2BTSH-STP,E_JSA113_MrtistoraINDOOR-
Kecamatan : MAMPANG PRAPATAN Handling : Please rasie case to RF team.. the eNodeBID is TBG,E_JPX247_MrtdukuhatasttunnelINDOOR-TBG,E_JKP027M41_Htllemeridie,E_JSX667_BejBTSH-
Kelurahan : PELA MAMPANG %SEQ_MSISDN_SECONDARY-ANALYZED_RSRP1_ENODEBID%. the STP,E_JKS667_Dirjenpajak2INDOOR,E_JKP155M41_Shltrsmanggi,E_JSX674M41_UnivatmajayasemanggisysinfoINDOOR,E_JPX246_MrtbundaranhiINDOOR-
------------------ CellID is %SEQ_MSISDN_SECONDARY-ANALYZED_RSRP1_CELLID TBG,510100000000,E_JSX534_PulorayapetogoganBTSH-IFT,E_JKP157_Megatosari,E_JSX371M41_Semanggi-IFT,E_JSA114_MrtsenayanINDOOR-TBG;Cell
Mode Jaringan : 4G %. the RSRP value is %SEQ_MSISDN_SECONDARY- Name=E_JSA112IL2_Mrtbendunganhilirtunnel-TBG_IL01,E_JSA112IL2_Mrtbendunganhilirtunnel-TBG_IL02,E_JSZ026ML1_Relockedamaianujg-
SITE ID : JKS854 ANALYZED_RSRP1_RSRP_VALUE%. STP_ML01,E_JPX114HL1_RelocpaninBTSH-STP_HL01,E_JSZ026ML1_Relockedamaianujg-STP_ML03,E_JPX114HL1_RelocpaninBTSH-
CELL NAME : E_JKS854ML1_Komplekpolrimampanggblml1_ML01 STP_HL03,T_JSX687HE1_Tulodongatas2-STP_HE02,E_JKS870HL1_Grahaniaga-IFT_HL03,E_JSA114IL1_Mrtsenayan-
DO : TO JAKARTA SELATAN 2 TBG_IL02,E_JKS854MT1_Komplekpolrimampanggblmt1_MT01,E_JKS220IF1_Sudirmanplce_IF02,E_JSX946ML1_Relocsltrkningantmr_ML01,C_COC533ML1_Citragrah
NEID : JKS854ML1 a_ML01,E_JSX946ML1_Relocsltrkningantmr_ML02,E_JKS854ML1_Komplekpolrimampanggblml1_ML01,E_JSX092MR1_Mampangprapatan2-
Kategori Keluhan : DATA STP_MR01,E_JSX092MR1_Mampangprapatan2-STP_MR02,E_JSX667HF1_BejBTSH-
Tipe Pelanggan : KartuHalo - KartuHALO Bebas Abonemen v2 STP_HF03,E_JKP155ML1_Shltrsmanggi_ML01,E_JKP155ML1_Shltrsmanggi_ML02,E_JSX976MR1_Menaraglobalmampang_MR02,E_JSA114IL1_Mrtsenayan-
SIM Capability : USIM TBG_IL05,E_JKS220IL1_Sudirmanplce_IL03,E_JKS870HL1_Grahaniaga-IFT_HL01,E_JKS220IL1_Sudirmanplce_IL02,E_JKP185HL1_SelterbndrnhiBTSH-
Device : - STP_HL02,E_JKP185HL1_SelterbndrnhiBTSH-
1. PROFILE CHECK STP_HL01,C_JKP158MR1_Shelterpolda_MR01,E_JKS254ML1_Karetsemangg_ML01,E_JKP117MT1_Sdrmplaza_MT03,E_JKP155MT1_Shltrsmanggi_MT01,E_JSX550HL1
APN : TELKOMSEL , * , * , _SetiabudisdrmnBTSH-
Frequency : GSM 1800,GSM 1900,GSM850 (GSM800) STP_HL01,E_JKS534MR1_Tendean_MR01,E_JKS100IL1_Gdgsumitmas2_IL01,E_JKP048MT1_Gdgbankpanin_MT01,5101020AF20D,E_JKP027MT1_Htllemeridie_MT01,
IC BARRING : NOBIC E_JKP158MF1_Shelterpolda_MF01,E_JSX043HE1_KedutaanjermanBTSH-STP_HE03,E_JSX590MR1_District8-
OC BARRING : NOBOC WNI_MR01,E_JKS504MF1_Fcopymampang_MF02,E_JSX550HE1_SetiabudisdrmnBTSH-STP_HE02,N_JSX590IT1_District8-
ROAM BARRING : NOBAR WNI_IT04,E_JSX674ML1_Univatmajayasemanggisysinfo_ML01,N_JSX590IT1_District8-WNI_IT02,E_JKS100ML1_Gdgsumitmas2_ML02,E_JPX246IE1_Mrtbundaranhi-
BALANCE : 163500.0 TBG_IE02,E_JSA111IE1_Mrtsetiabudi-TBG_IE01,E_JSX590IL1_Danayasatwrdistrict8-
EXPIRATION DATE : Thu Dec 31 00:00:00 WIB 2037 WNI_IL07,E_JKS034ML1_Jktcollege_ML01,E_JKS533IL1_Plzsemanggi_IL01,E_JKP157MT1_Megatosari_MT01,E_JKS870HT1_Grahaniaga-
PACKAGE : IFT_HT02,E_JKP185HE1_SelterbndrnhiBTSH-STP_HE01,E_JKP048SL1_Gdgbankpanin_SL02,E_JSX687HR1_Tulodongatas2-STP_HR03,E_JKS157HL1_WismatamaraBTSH-
AllOpr , QUOTA = 12000 , EXPIRED = 2023-07-10T23:59:59.000+07:00 STP_HL01,E_JKS169OL2_Ratuplzsmacro_OL02,E_JKS169OL2_Ratuplzsmacro_OL01,E_JKP048SL1_Gdgbankpanin_SL01,E_JSX534HL1_PulorayapetogoganBTSH-
MAXstream , QUOTA = 2135327 , EXPIRED = 2023-06-20T23:59:59.000+07:00 IFT_HL01,C_JKP833ML1_Stasiunsudirman-STP_ML01,E_JPX247IL2_Mrtdukuhatas-TBG_IL04,E_JSX371HL1_SemanggiBTSH-
Roaming Halo , QUOTA = 204800 , EXPIRED = 2023-07-10T23:59:59.000+07:00 IFT_HL02,E_JKS667IL1_Dirjenpajak2_IL01,E_JSX115MR1_Rengasponcol-STP_MR01,E_JSX509MR1_Birahbloks-
Internet , QUOTA = 20288128 , EXPIRED = 2023-07-10T23:59:59.000+07:00 DMT_MR01,E_JKS504ML1_Fcopymampang_ML03,E_JKS504ML1_Fcopymampang_ML01,T_JSX687HF1_Tulodongatas2-STP_HF01,E_JSX590IL1_District8-
AllOpr , QUOTA = 200 , EXPIRED = 2023-07-10T23:59:59.000+07:00 WNI_IL07,E_JKP048ME1_Gdgbankpanin_ME03,E_JSX092ML1_Mampangprapatan2-STP_ML03,E_JSX092MT1_Mampangprapatan2-
------------------ STP_MT01,E_JKS574MR1_Petco_MR01,E_JPX247IL1_Mrtdukuhatasttunnel-TBG_IL02,E_JPX247IL1_Mrtdukuhatasttunnel-
2. HEALTHY CHECK TBG_IL01,E_JPX151ML1_Relocganidjemat_ML01,E_JSX092MT1_Mampangprapatan2-STP_MT03,E_JSX371HF1_SemanggiBTSH-
SITE NAME : E_JKS854M41_KOMPLEKPOLRIMAMPANGGBL IFT_HF03,E_JPX082HE1_SenayancityBTSH-IFT_HE03,E_JSX092ML1_Mampangprapatan2-STP_ML01,E_JSA113IL1_Mrtistora-
------------------ TBG_IL04,E_JKP117ML1_Sdrmplaza_ML01,E_JSX690HT1_BEJ2STPHT01,E_JKP157ME1_Megatosari_ME01,E_JSX590ML1_District8-
Availability WNI_ML01,E_JSA114IL2_Mrtsenayantunnel-TBG_IL01,E_JSA113IF1_Mrtistora-TBG_IF02,E_JSX976MT1_Menaraglobalmampang_MT01,E_JPX247IF2_Mrtdukuhatas-
Status = Safe TBG_IF01,E_JKS534ME1_Tendean_ME01,C_JKP185HR1_SelterbndrnhiBTSH-STP_HR01,E_JKP185HT1_SelterbndrnhiBTSH-
Accessibility STP_HT01,E_JSX092MR1_Mampangprapatan2-STP_MR03,E_JSA112IE1_Mrtbendunganhilir-
Status = Safe TBG_IE04,E_JKS533ML1_Plzsemanggi_ML01,E_JPX246IL1_Mrtbundaranhi-TBG_IL06,E_JSA112IE2_Mrtbendunganhilirtunnel-
Retainability TBG_IE01,510100000000,E_JSX690HL_BEJ2STPHL01,E_JKS667ML1_Dirjenpajak2_ML01,E_JSA111IL1_Mrtsetiabudi-TBG_IL03,E_JPX246IL1_Mrtbundaranhi-
Status = Safe TBG_IL02,E_JSA112IE1_Mrtbendunganhilir-TBG_IE01, suggestion: Please rasie case to RF team.. the eNodeBID is 432092.00. the CellID is 44.00. the RSRP value is -
Capacity 111.07., other: RSRP poor. the eNodeBID is 432092.00. the CellID is 44.00. the RSRP value is -111.07.The Dominant Cell: E_JPX114HL1_RelocpaninBTSH-STP_HL03
Status = Safe Branch : CHMR
Interference Fault Attribution : Site Performance
Status = Safe Diagnosis item : LTE weak coverage
Transmission Mapping Health Check : Non Healthy Check List
NOT DEFINED Category : Network
Status = -

Notes ICHM
INC000008822795 SMARTCARE

Pengecekan dari smartcare untuk waktu 2023-06-17 22:00 sampai 2023-06-18 02:00
INC000008822795 SQM

No. Ticket : INC000008822795 3. PARAMETER CHECK :

Related Ticket: INC000008681435 - E_JPX114HL1_RelocpaninBTSH-STP_HL03 Status: Enable, Av. Status: Normal
Detail Keluhan : akses internet lambat - Config E_JPX114HL1_RelocpaninBTSH-STP_HL03_Sec 03 L1800 20Mhz, L2300 20Mhz
Nama : I PUTU GEDE ARYATNA - Cell reselection Macro FDD 5&3 TDD 6
MSISDN : 62811922665 RS Power FDD152 PA 0 PB 0
Tanggal Kejadian : 2 bulan yang lalu sd 18 Juni 2023 RS Power TDD152 PA -3 PB 1
------------------ RS Power TDD152 PA -3 PB 1
Lokasi : Kelurahan Senayan, kecamatan Kebayoran Baru, kota Jakarta Selatan
Kodepos : 12190 4. FINDING :
Long Lat : -6.22643, 106.80677 (perkiraan) - Hasil Pengecekan IMSI Trace pelanggan tercover di E_JPX114HL1_RelocpaninBTSH-STP_HL03
------------------- - E_JPX114HL1_RelocpaninBTSH-STP_HL03 RSRP & RSRQ (NOn data to display)
Mode Jaringan : 4G - CCH Smartcare
Kategori Keluhan : Data Possible Root Cause
Tipe Pelanggan : kartuHalo RSRP_POOR
SIM Capability : USIM Remarks
Device : Iphone 14 RSRP poor. the eNodeBID is 133854.00. the CellID is 32.00. the RSRP value is -110.65.The Dominant Cell: E_JPX114HL1_RelocpaninBTSH-STP_HL03
------------------- Suggestion
Please rasie case to RF team.. the eNodeBID is 133854.00. the CellID is 32.00. the RSRP value is -110.65.
1. PROFILE CHECK - RCI : Green Sector
APN : TELKOMSEL , * , * , - THI : GOOD
Frequency : GSM 1800,GSM 1900,GSM850 (GSM800)
IC BARRING : NOBIC 5. SUSPECT ISSUE :
OC BARRING : NOBOC - Alarm impact service - Not Safe
ROAM BARRING : NOBAR - BBU CPRI Interface Error (26234)
BALANCE : 163500.0
EXPIRATION DATE : Thu Dec 31 00:00:00 WIB 2037 6. ACTION PLAN :
PACKAGE : - Troubleshoot Site
AllOpr , QUOTA = 12000 , EXPIRED = 2023-07-10T23:59:59.000+07:00
MAXstream , QUOTA = 2135327 , EXPIRED = 2023-06-20T23:59:59.000+07:00 Terima kasih
Roaming Halo , QUOTA = 204800 , EXPIRED = 2023-07-10T23:59:59.000+07:00
Internet , QUOTA = 20288128 , EXPIRED = 2023-07-10T23:59:59.000+07:00
AllOpr , QUOTA = 200 , EXPIRED = 2023-07-10T23:59:59.000+07:00

2. HEALTHY CHECK :

E_JPX114HL1_RelocpaninBTSH-STP_HL03
#4G :
- Alarm impact service - Not Safe
- BBU CPRI Interface Error (26234)
- Availability - Safe
- Accessibility issue - Safe
- Retainability issue - Safe
- High PRB DL - Safe
- High Ul Interference - Safe
- Transport issue TNL - Safe

Analisa SQM
INC000008822795 REGIONAL

No. Ticket : INC000008822795 3. PARAMETER CHECK:

Related Ticket: INC000008681435 - E_JSX590ML1_District8-WNI_ML01, Status: Enable, Av. Status: Normal
Detail Keluhan : akses internet lambat
Nama : I PUTU GEDE ARYATNA 4. FINDING:
MSISDN : 62811922665 - Pelanggan HVC Platinum berkendala akses internet lambat
Tanggal Kejadian : 2 bulan yang lalu sd 18 Juni 2023 - Site terdekat dengan pelanggan adalah E_JSX590ML1_District8-WNI_ML01
Remedy Submit Time : 6/19/2023 8:53:02 AM - Hasil IMSI trace tercover E_JSX590ML1_District8-WNI_ML01 (RSRP -72 dBm and RSRQ -8 dB)
Severity : Low - Covmo indoor: RSRP -94 dBm and RSRQ -16 dB
------------------ - Hasil HC E_JSX590ML1_District8-WNI_ML01 dalam kondisi KPI normal
Lokasi : Kelurahan Senayan, kecamatan Kebayoran Baru, kota Jakarta Selatan
Kodepos : 12190 5. SUSPECT ISSUE :
Long Lat : -6.227362, 106.806904 (perkiraan) - Quality problem
-------------------
Mode Jaringan : 4G 6. ACTION PLAN :
Kategori Keluhan : Data - Optimasi site tercover
Tipe Pelanggan : kartuHalo
SIM Capability : USIM Terima kasih
Device : Iphone 14
-------------------
1. PROFILE CHECK
APN : TELKOMSEL , * , * ,
Frequency : GSM 1800,GSM 1900,GSM850 (GSM800)
IC BARRING : NOBIC
OC BARRING : NOBOC
ROAM BARRING : NOBAR
BALANCE : 163500.0
EXPIRATION DATE : Thu Dec 31 00:00:00 WIB 2037
PACKAGE :
AllOpr , QUOTA = 12000 , EXPIRED = 2023-07-10T23:59:59.000+07:00
MAXstream , QUOTA = 2135327 , EXPIRED = 2023-06-20T23:59:59.000+07:00
Roaming Halo , QUOTA = 204800 , EXPIRED = 2023-07-
10T23:59:59.000+07:00
Internet , QUOTA = 20288128 , EXPIRED = 2023-07-10T23:59:59.000+07:00
AllOpr , QUOTA = 200 , EXPIRED = 2023-07-10T23:59:59.000+07:00

2. HEALTHY CHECK :
#4G : E_JSX590ML1_District8-WNI_ML01
- Availability - Safe
- Alarm impact service - Safe
- Accessibility issue - Safe
- High PRB DL - Safe
- High Max user - Safe
- High Ul Interference - Safe
- Transport issue based on PL - Safe
- Transport issue based on TNL - Safe
- Transport issue based on latency - Safe

Analisa Regional