DAFTAR ISI

Kata Pengantar
Daftar isi
Lampiran.
BAB I. Pendahuluan.
A. Latar Belakang ................................................................................ 1
B. Ruang Lingkup 9
C. Tujuan 11
D. Landasan hukum dan acuan ............................................................. 11
E. Istilah dan definisi ............................................................................ 13
BAB II. Sistem Manajemen Mutu dan Sistem Penyelenggaraan
Pelayanan
A. Persyaratan umum ............................................................................ 15
B. Pengendalian dokumen .................................................................... 15
C. Pengendalian Rekaman .................................................................... 19
BAB III. Tanggung Jawab Manajemen:
A. Komitmen manajemen ..................................................................... 20
B. Fokus pada sasaran/pasien ............................................................... 20
C. Kebijakan mutu ................................................................................ 21
D. Perencanaan Sistem Manajemen Mutu dan Pencapaian
Sasaran Kinerja/Mutu ..................................................................... 22
E. Tanggung jawab, wewenang dan komunikasi ................................. 22
F. Wakil Manajemen Mutu/Penanggung Jawab
Manajemen Mutu ............................................................................. 24
G. Komunikasi internal ......................................................................... 25
BAB IV.Tinjauan Manajemen
A. Umum .............................................................................................. 26
B. Masukan Tinjauan Manajemen ........................................................ 27
C. Luaran tinjauan ............................................................................... 27

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BAB V. Manajemen Sumber Daya:
A. Penyediaan sumber daya .................................................................. 28
B. Manajemen sumber daya manusia ................................................... 28
C. Infrastruktur ..................................................................................... 28
D. Lingkungan kerja ............................................................................. 28
BAB VI.Penyelenggaraan Pelayanan
A. Upaya Kesehatan Masyarakat Puskesmas ....................................... 29
B. Pelayanan klinis (Upaya Kesehatan Perseorangan .......................... 31
BAB VII. Pengukuran, analisis, dan penyempurnaan
A. Umum .............................................................................................. 34
B. Pemantauan dan pengukuran ........................................................... 34
C. Pemantauan dan pengukuran hasil layanan ..................................... 34
D. Pengendalian ................................................................................... 34
E. Analisis data ..................................................................................... 34
F. Peningkatan berkelanjutan ............................................................... 35
G. Tindakan korektif ............................................................................. 35
H. Tindakan preventif ......................................................................... 35
BAB VIII. Penutup .................................................................................................. 36
LAMPIRAN ............................................................................................................ 37

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