DAFTAR ISI

KATA PENGANTAR ................................................................................................... i

DAFTAR ISI ................................................................................................................. ii

BAB I PENDAHULUAN

A. Latar Belakang................................................................................................... 1
B. Rumusan Masalah ............................................................................................. 2
C. Tujuan ................................................................................................................ 2

BAB II PEMBAHASAN

A. Pengertian Mutu Pelayanan Keperawatan .........................................................

B. Pelayanan Kesehatan .........................................................................................
C. Pelayanan Keperawatan .....................................................................................
D. Tujuan Mutu Pelayanan Keperawatan ...............................................................
E. Faktor Mutu Pelayanan Keperawatan ................................................................
F. Mutu Pelayanan .................................................................................................
G. Dimensi Mutu Pelayanan ...................................................................................
H. Indikator Penilaian Mutu Keperawatan ..............................................................

BAB III PENUTUP

A. Kesimpulan .........................................................................................................
B. Saran ...................................................................................................................

DAFTAR PUSTAKA .....................................................................................................

ii