DAFTAR ISI

Kata Pengantar .................................................................................................................... i

Daftar Isi..............................................................................................................................ii

BAB I PENDAHULUAN.......................................................................................1

A. Latar Belakang ............................................................................................1

B. Tujuan Pedoman ..........................................................................................1
C. Ruang Lingkup Pelayanan...........................................................................2
D. Batasan Operasional ....................................................................................4
E. Landasan Hukum ........................................................................................4

BAB II STANDAR PELAYANAN .........................................................................5

A. Kualifikasi Sumber Daya Manusia..............................................................5

B. Distribusi Ketenagaan..................................................................................5
C. Pengaturan Jaga............................................................................................6

BAB III STANDAR FASILITAS...............................................................................7

A. Denah Ruang................................................................................................7
B. Standar Fasilitas...........................................................................................8

BAB IV TATA LAKSANA PELAYANAN................................................................9

BAB V LOGISTIK...................................................................................................12

BAB VI KESELAMATAN PASIEN..........................................................................14

BAB VII KESELAMATAN KERJA...........................................................................15

BAB VIII PENGENDALIAN MUTU..........................................................................17

BAB IX PENUTUP ...................................................................................................19

ii