DAFTAR ISI

Halaman

HALAMAN PENGESAHAN
LEMBAR PANITIA PENGUJI SKRIPSI
LEMBAR PERNYATAAN
KATA PENGANTAR…………………………………………………………….i
DAFTAR ISI……………………………………………………………………...ii
DAFTAR TABEL……………………………………………………………….iii

BAB I PENDAHULUAN
1.1.Latar Belakang.....................................................................................1
1.2.Rumusan Masalah................................................................................7
1.3.Tujuan Penelitian.................................................................................7
1.4.Manfaat Penelitian...............................................................................7
1.4.1.Aspek Teoritis............................................................................7
1.4.2.Aspek Praktis.............................................................................8
BAB II TINJAUAN PUSTAKA
2.1.Tinjauan Penelitian Terdahulu.............................................................9
2.2.Telaah Teori.......................................................................................10
2.2.1.Pengertian Kualitas Pelayanan Kesehatan...............................10
2.2.2.Konsep Pelayanan Antenatal Care (ANC)..............................17
2.2.3.Konsep Kepuasan....................................................................24
2.3.Hipotesis............................................................................................28
BAB IIIMETODE PENELITIAN
3.1. Desain Penelitian..............................................................................29
3.2. Lokasi Dan Waktu Penelitian...........................................................29
3.2.1.Lokasi Penelitian.....................................................................29
3.2.2.Waktu Penelitian......................................................................29
3.3. Populasi Dan Sampel........................................................................30
3.3.1.Populasi....................................................................................30
3.3.2.Sampel.....................................................................................30
3.4. Kerangka Konsep..............................................................................32
 3.5. Defenisi Operasional dan Aspek Pengukuran..................................33
3.5.1.Defenisi Operasional...............................................................33
3.5.2.Aspek Pengukuran...................................................................33
3.6. Metode Pengumpulan Data...............................................................34
3.6.1.Jenis Data.................................................................................34
3.6.2.Teknik Pengumpulan Data......................................................34
3.6.3.Uji Validitas dan Reliabilitas...................................................35
3.7. Metode Pengolahan Data..................................................................36
3.8. Analisis Data.....................................................................................36
3.8.1.Analisis Univariat....................................................................36
3.8.2.Analisis Bivariat......................................................................36
DAFTAR PUSTAKA