DAFTAR ISI

HALAMAN JUDUL ......................................................................................... Error! Bookmark not define

LEMBAR PERSETUJUAN ............................................................................. Error! Bookmark not define
SURAT PERNYATAAN .................................................................................. Error! Bookmark not define
RIWAYAT HIDUP ........................................................................................... Error! Bookmark not define
ABSTRAK ......................................................................................................... Error! Bookmark not define
ABSTRACT ....................................................................................................... vii
KATA PENGANTAR ....................................................................................... Error! Bookmark not define
DAFTAR ISI...................................................................................................... 1
DAFTAR BAGAN ............................................................................................ Error! Bookmark not define
DAFTAR TABEL ............................................................................................. Error! Bookmark not define
DAFTAR LAMPIRAN ..................................................................................... Error! Bookmark not define
BAB 1 PENDAHULUAN ............................................................................. Error! Bookmark not define
1.1 Latar Belakang ............................................................................. Error! Bookmark not def
1.2 Rumusan Masalah ........................................................................ Error! Bookmark not def
1.3 Tujuan Penelitian .......................................................................... Error! Bookmark not def
1.3.1 Tujuan Umum...................................................................... Error! Bookmark not def
1.3.2 Tujuan Khusus ..................................................................... Error! Bookmark not def
1.4 Manfaat Penelitian ........................................................................ Error! Bookmark not def
1.4.1 Manfaat Teoritis .................................................................. Error! Bookmark not def
1.4.2 Manfaat Praktis .................................................................... Error! Bookmark not def
1.5 Ruang Lingkup Penelitian ............................................................ Error! Bookmark not def

BAB 2 TINJAUAN PUSTAKA ................................................................... Error! Bookmark not define

2.1 Pelayanan Kebidanan ................................................................... Error! Bookmark not def
2.1.1 Ruang Lingkup Kebidanan .................................................. Error! Bookmark not def
2.1.2 Mutu Pelayanan ................................................................... Error! Bookmark not def
2.1.3 Dimensi Mutu ...................................................................... Error! Bookmark not def
2.1.4 Pengukuran Mutu ................................................................ Error! Bookmark not def
2.1.5 Manfaat Mutu Pelayanan Kesehatan ................................... Error! Bookmark not def
2.2 Kepuasan Pasien ........................................................................... Error! Bookmark not def
2.2.1 Pengertian Kepuasan Pasien ................................................ Error! Bookmark not def
2.2.2 Faktor-Faktor yang Memhubungani Kepuasan Pasien........ Error! Bookmark not def
2.2.3 Dimensi Kepuasan Pasien ................................................... Error! Bookmark not def
2.2.4 Pengukuran Kepuasan Pasien .............................................. Error! Bookmark not def
2.2.5 Manfaat Kepuasan Pasien ................................................... Error! Bookmark not def
2.3 Pandemi COVID-19 ..................................................................... Error! Bookmark not def
2.3.1 COVID-19 ........................................................................... Error! Bookmark not def
2.3.2 Dampak Pandemi COVID-19 terhadap Pelayanan Kesehatan Error! Bookm
2.4 Kerangka Teori ............................................................................. Error! Bookmark not def

BAB 3 KERANGKA KONSEP, DEFINISI OPERASIONAL, DAN

HIPOTESIS ...................................................................................... Error! Bookmark not define
3.1 Kerangka Konsep ......................................................................... Error! Bookmark not def
3.2 Definisi Operasional ..................................................................... Error! Bookmark not def
3.3 Hipotesis ....................................................................................... Error! Bookmark not def

BAB 4 METODE PENELITIAN ................................................................ Error! Bookmark not define

 4.1 Jenis dan Desain Penelitian .......................................................... Error! Bookmark not def
4.2 Waktu dan Tempat ....................................................................... Error! Bookmark not def
4.3 Populasi dan Sampel .................................................................... Error! Bookmark not def
4.3.1 Populasi ............................................................................... Error! Bookmark not def
4.3.2 Sampel ................................................................................. Error! Bookmark not def
4.4 Metode Pengumpulan Data .......................................................... Error! Bookmark not def
4.5 Instrumen Pengumpulan Data ...................................................... Error! Bookmark not def
4.6 Pengolahan dan Analisis Data ...................................................... Error! Bookmark not def
4.6.1 Pengolahan Data .................................................................. Error! Bookmark not def
4.6.2 Analisis Data ....................................................................... Error! Bookmark not def

BAB 5 HASIL DAN PEMBAHASAN ........................................................ Error! Bookmark not define

5.1 Hasil Penelitian............................................................................. Error! Bookmark not def
5.1.1 Analisis Univariat ................................................................ Error! Bookmark not def
5.1.2 Analisis Bivariat .................................................................. Error! Bookmark not def
5.2 Pembahasan .................................................................................. Error! Bookmark not def

BAB 6 KESIMPULAN DAN SARAN ........................................................ Error! Bookmark not define

6.1 Kesimpulan ................................................................................... Error! Bookmark not def
6.2 Saran ............................................................................................. Error! Bookmark not def
6.2.1 Bagi Tempat Penelitian ....................................................... Error! Bookmark not def
6.2.2 Bagi Peneliti Selanjutnya .................................................... Error! Bookmark not def

DAFTAR PUSTAKA
LAMPIRAN