1

GREATER
COLLABORATION,
STRONGER
SYNERGY
Pada tahun 2021, PT Perusahaan Gas Negara Tbk
(PGN) sebagai Subholding Gas mencatat keberhasilan
dalam integrasi penyaluran gas melalui digitalisasi guna
mendukung program gasifikasi pembangkit listrik dan
industri lainnya. Inilah peran penting Perseroan dalam
program Pemerintah mengurangi emisi karbon dengan
bahan bakar gas bumi sebagai bagian dari transisi energi
di Indonesia, sejalan dengan komitmen ESG dan SDG dari
Perseroan.

PGN as the Gas Subholding has achieved much during 2021 in

the integration of gas distribution network through digitalization
in support of the gasification of power plants and industries. The
Company has thus played a key role in the Government’s program
of reducing carbon emissions through the utilization of natural gas
as part of Indonesia’s energy transition process, and in line with the
Company’s ESG and SDG commitments.

Laporan Keberlanjutan 2021 PT Perusahaan Gas Negara Tbk

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DAFTAR ISI
Table of Contents

4
03.
IKHTISAR KEBERLANJUTAN 2021
Sustainability Highlights 2021
LINGKUNGAN 4
Environment MENJAGA
SOSIAL 3 KEBERLANJUTAN BISNIS
Social
Maintaining Business Sustainability
BUDAYA ORGANISASI 5
Corporate Culture
KOMITMEN DAN STRATEGI 44
TATA KELOLA 5
Commitment and Strategy
Governance
KEBERLANJUTAN USAHA 48
EKONOMI 5
Business Sustainability
Economy
RANTAI PASOK 56
Supply Chain

01. KONTRIBUSI KEPADA NEGARA KONTRIBUSI

KEPADA NEGARA
Contribution to the Country
62

SAMBUTAN
Remarks

SAMBUTAN KOMISARIS UTAMA 8

04.
Remark from President Commissioner MENJAGA KINERJA
SAMBUTAN DIREKTUR UTAMA 12
Remark from President Director LINGKUNGAN
Maintaining Environmental Performance

02. KOMITMEN DAN STRATEGI

Commitment and Strategy
68

TENTANG PGN SISTEM MANAJEMEN LINGKUNGAN 72

About PGN Environmental Management System
PROGRAM PERLINDUNGAN LINGKUNGAN 82
Environmental Protection Program
SEKILAS PT PERUSAHAAN GAS NEGARA TBK 23
Overview of PT Perusahaan Gas Negara Tbk KINERJA LINGKUNGAN PGN DALAM ANGKA 84
PGN Environmental Performance in Numbers
BUDAYA PERUSAHAAN 28
Corporate Culture
RIWAYAT SINGKAT PERUSAHAAN 29
Brief History of the Company
PERKEMBANGAN BISNIS PERUSAHAAN 30
Development of the Company’s Business
VISI, MISI DAN NILAI PERUSAHAAN 32
Company’s Vision, Mission and Values
PENGHARGAAN DAN SERTIFIKASI 33
Awards & Certifications
PERISTIWA PENTING 2021 39
Important Events 2021

PT Perusahaan Gas Negara Tbk 2021 Sustainability Report

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05. 07.
MENJAGA KINERJA TENTANG LAPORAN
SOSIAL About Reports
Maintaining Social Performance
INFORMASI PERUSAHAAN 190
Corporate Informations
KOMITMEN DAN STRATEGI 92
Commitment and Strategy ENTITAS ANAK DAN AFILIASI 191
Subsidiaries and Affiliates
PERWIRA SUBHOLDING GAS 96
Subholding Gas Employee TOPIK DALAM LAPORAN KEBERLANJUTAN 198
Topics within the Sustainability Report
MENJAGA KESELAMATAN DAN KESEHATAN 112
KERJA (K3) PROFIL LAPORAN 202
Maintaining Occupational Safety and Health Report Profile
(OSH)
PELANGGAN 126
Customer INDEKS KONTEN GRI – 204
MASYARAKAT 132
Public OPSI KOMPREHENSIF
KINERJA SOSIAL PGN DALAM ANGKA 146 GRI Content Index –
PGN Social Performance in Numbers
Comprehensive Option

06. INDEKS POJK-51/2017 211

MENJAGA KINERJA POJK-51/2017 Index

TATA KELOLA
Maintaining Governance Performance LEMBAR UMPAN BALIK 213
FEEDBACK FORM
KOMITMEN DAN STRATEGI 160
Commitment and Strategy
STRUKTUR TATA KELOLA 164
Governance Structure
MANAJEMEN RISIKO 170
Risk Management
ETIKA DAN INTEGRITAS 174
Ethics and Integrity
PELIBATAN PEMANGKU KEPENTINGAN 184
Stakeholder Engagement

Laporan Keberlanjutan 2021 PT Perusahaan Gas Negara Tbk

IKHTISAR
KEBERLANJUTAN 2021
Sustainability Highlights 2021
LINGKUNGAN Pengambilan dan Penghematan Energi (GJ)
Konsumsi Air (m3)
Environment Energy Saving (GJ)
Water Intake and Consumption (m3)

208.200 25.358,20
20.284 (2020) (2021) 24.191,43 (2020) (2021)
125.160 (2019) 24.785,144 (2019)

Intensitas Energi Intensitas Emisi GRK Limbah B3 yang Limbah Non-B3

(GJ/MMSCFD) [GRI 302-3] (Ton CO2eq/MMSCFD) Dihasilkan (Ton) yang Dihasilkan (Ton)
GHG Emission Intensity Hazardous Waste Non-B3 Waste (Tons)
Energy Intensity (GJ/MMSCFD) (Ton CO2eq/MMSCFD) (Tons)

40,21 12,678
491,12 (2021)
(2021)
58,78 (2020)
(2021)
13,404 (2020)
115,1
124,6 (2020)
(2021)

51,90 (2019) 13,760 (2019) 226,6 (2019)

649,73 (2020)
564,30 (2019)

SOSIAL Jumlah Perwira Subholding Gas Jam Kerja Aman (Jam)

Number of Subholding Gas Employee PGN’s Safe Working Hours (Hours)
Social

1.294 orang 136.293.670 (2021)

1.315 (2020) (2021) 124.025.831 (2020)
1.359 (2019) 104.672.458 (2019)

Incident Rate (IR) PGN Customer Customer Loyalty Customer Refferal

PGN’s Incident Rate (IR) Satisfaction Index Index (CLI) Index (CRI)
(CSI)

0,32 (2021) 4,57% 4,60% 4,36%

0,10 (2020) (2021)** (2021)** (2021)**
0,10 (2019)
5,46% (2020)* 5,53% (2020)* 4,75 (2020)*
5,44% (2019)* 5,54% (2019)* N/A% (2019)

*Skala maksimum 6 | Maximum scale 6 **Skala maksimum 5 | Maximum scale 5

Investasi Sosial (Rp)

Social Investment (Rp)

49.422.853.067
55.196.499.072 (2020) (2021)
89.372.235.505 (2019)
BUDAYA ORGANISASI
Corporate Culture Penerapan Budaya AKHLAK: PGN melakukan penyesuaian dari
PROCISE menjadi AKHLAK. Terdapat 6 Nilai pada budaya perusahaan
ini yaitu Amanah, Kompeten, Harmonis, Loyal, Adaptif, Kolaboratif.

Application of AKHLAK Culture: PGN transformed PROCISE into AKHLAK.

There are six values in this corporate culture, they are Trustworthy,
Competent, Harmonious, Loyal, Adaptive, and Colaborative.

TATA KELOLA Hasil Penilaian ACGS KASUS PELANGGARAN

Penerapan GCG ACGS KODE ETIK DAN KASUS
Governance KORUPSI
GCG Implementation Score
Cases of Violation of The Code

98,56 99,17 of Ethics and Corruption Cases

(2021)
(SANGAT BAIK/VERY GOOD) (BAIK/GOOD)
(2021)
Nil
95,33 (2020)
95,09 (2019)

EKONOMI Total Nilai Ekonomi yang

diperoleh (USD)
Economy
Economic Value Generated (USD)

3.179.069.942
2.921.685.835 (2020) (2021)
3.945.962.410 (2019)

Nilai Pembelian Lokal Total Kontribusi pada

Local Procurement Value Negara (juta USD)

38.688.478,35
Total Contribution to the State
(million USD)

13.959.942,14 (2020)
28.260.612,69 (2019)
(2021)
612,45
403,19 (2020)(2021)
410,80 (2019)