DAFTAR ISI

Halaman

LEMBAR PERSETUJUAN......................................................................
LEMBAR PERNYATAAN.......................................................................
LEMBAR PENGUJIAN............................................................................
DAFTAR RIWAYAT HIDUP..................................................................
ABSTRAK..................................................................................................
KATA PENGANTAR ................................................................................
DAFTAR ISI ..............................................................................................
DAFTAR TABEL ......................................................................................
DAFTAR GAMBAR .................................................................................
DAFTAR LAMPIRAN..............................................................................

BAB I PENDAHULUAN........................................................................... 1
1.1 Latar Belakang........................................................................... 1
1.2 Rumusan Masalah...................................................................... 4
1.3 Tujuan Penelitian....................................................................... 4
1.4 Manfaat Penelitian...................................................................... 4

BAB II PENDAHULUAN......................................................................... 5
2.1 Kepuasan Pasien...................................................................... 5
2.1.1 Pengertian Kepuasan Pasien.......................................... 5
2.1.2 Aspek Kepuasan Pasien................................................. 5
2.2 Waktu Tunggu......................................................................... 13
2.3 Efisiensi Waktu Tunggu Penyediaan Berkas Rekam Medis. . . 14
2.4 Kerangka Konsep..................................................................... 21

BAB III METODE PENELITIAN........................................................... 22

3.1Tempat Dan Waktu Penelitian.................................................. 22
3.1.1 Tempat Penelitian.......................................................... 22
3.1.2 Waktu Penelitian............................................................ 22
3.2 Metode Penelitian.................................................................... 16
3.3 Populasi, Sampel dan Sampel Penelitian................................. 23
3.3.1 Populasi.......................................................................... 23
3.3.2 Teknik Sampling............................................................ 23
3.3.3 Sampel........................................................................... 24
3.4 Variabel Dan Definisi Operasional.......................................... 24
3.4.1 Variabel Penelitian......................................................... 22
3.4.2 Tempat Penelitian.......................................................... 22
3.5 Teknik Pengumpulan Data....................................................... 24
3.6 Teknik Analisis Data............................................................... 26

BAB IV HASIL DAN PEMBAHASAN................................................... 29

4.1 Hasil Penilaian......................................................................... 29
.......................................................................................................
 4.1.1 Prosedur Pelayanan Terhadap Waktu Tunggu
Penyediaan Berkas Rekam Medis................................... 22
4.1.2 Rata-Rata Kepuasan Waktu Tunggu Penyediaan
Berkas Rekam Medis Dari Proses Pendaftaran Sampai
Ke Poliklinik.................................................................... 24
4.1.3 Faktor-Faktor Yang Mempengaruhi Penyediaan
Berkas Rekam Medis Rawat Jalan (BPJS) di RSU Sinar
Husni................................................................................ 39
4.2 Pembahasan............................................................................. 43
4.2.1 Prosedur Pelayanan TerhadapWaktu Tunggu
Penyediaan Berkas Rekam Medis................................... 43

BAB V KESIMPULAN DAN SARAN..................................................... 36

5.1 Kesimpulan............................................................................................ 36
5.2 Saran....................................................................................................... 36

DAFTAR PUSTAKA
LAMPIRAN