Nama : Merlin Moputi

NIM : 841420036

Kelas / Semester : A/6

Mata Kuliah : Metode Penelitian

Dosen Pengampuh : Ns. Ibrahim Suleman S,kep. M,Kep

KUESIONER

No Pernyataan Penilaian
SS S N TS STS
A Tangibles atau nyata
1 Bangunan puskesmas terlihat indah dan bersih
2 Puskesmas memiliki ruang yang cukup, nnyaman, wc, dan
air
3 Puskesmas memiliki peralatan yang lengkap
4 Penampilan tenaga medis rapih dan bersih
Total
B. Empati
5 Dokter memberikan waktu pelayanan yang cukup pada
pasien
6 Perawat memberikan pelayanan sesuai dengan keinginan
dan kebetuhan pasien
7 Perawat memperhatikan sungguh-sungguh kepada pasien
8 Dokter mendengarkan keluhan penyakit yang diderita
serta memberikan solusi dalam konsultasi
9 Perawat bersikap sopan dan ramah
TOTAL
C Reliabillity atau keandalan
10 Tenaga medis memberikan pelayanan teliti dan tepat
waktu
11 Tenaga medis dan petugas lainnya membantu jika ada
permasalahan pasien
12 Perawat memberikan jenis penyakit secara lengkap, cara
perawatan dan caraminum obat
13 Tenaga medis memberikan informasi kepada sebelum
pelayanan diberikan
14 Tenaga medis bersedia menanggapi keluhan pasien
TOTAL

Data Uji Coba Kuisioner

Hasil Kuisioner untuk uji validitas dan reliabilitas

1. Data Ordinal

Responde 1 2 3 4 5 6 7 8 9 10 1 12 1 14 Jumlah
n 1 3
1 4 3 4 4 5 4 5 3 3 4 5 3 3 5 55
2 4 5 4 4 5 4 3 3 4 3 5 4 4 5 57
3 5 5 4 4 5 4 5 5 4 4 3 5 5 4 61
4 5 5 4 4 5 4 4 4 3 3 5 5 4 3 54
5 4 5 5 4 4 4 3 3 4 5 5 5 4 3 54
6 5 3 5 5 4 5 3 3 4 4 3 3 4 5 56
7 4 3 5 5 4 4 4 5 3 3 4 5 4 3 56
8 5 4 5 5 5 5 5 4 5 4 3 3 3 4 60
9 3 4 5 5 4 4 3 3 4 5 5 4 5 4 58
10 4 3 4 5 5 3 4 5 3 3 4 5 5 5 58
11 5 3 5 3 4 3 3 4 5 4 5 4 5 3 56
 12 5 5 4 3 3 5 4 4 5 3 3 4 4 5 57
13 5 5 5 3 4 5 4 5 3 3 4 5 5 3 59
14 3 4 3 4 4 4 3 4 5 5 5 4 4 3 55
15 4 4 3 3 5 5 4 4 3 5 4 4 5 4 57
16 4 5 3 5 3 5 5 4 3 4 4 5 5 4 59
17 3 5 5 5 5 5 5 4 4 3 4 5 5 4 62
18 5 3 3 5 3 4 5 4 4 3 3 3 5 5 55
19 5 3 5 5 5 5 4 5 3 3 4 3 3 4 57
20 5 4 4 5 4 4 5 4 3 4 5 5 4 5 61

Hasil Output SPSS Uji Coba Kuisioner

1. Hasil Uji Validitas

Correlations
X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 X11 X12 X13 X14 Total
X1 Pearson 1 -.10 .112 -.18 -.10 .097 .227 .292 -.02 -.382 -.439 -.203 -.202 .141 -.013
Correlation 7 5 6 2
Sig. (2-tailed) .652 .637 .435 .656 .685 .336 .211 .925 .097 .053 .390 .392 .553 .955
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X2 Pearson -.10 1 -.09 -.31 -.02 .334 .068 -.082 .094 .019 .062 .555* .219 -.21 .317
Correlation 7 4 8 4 9
Sig. (2-tailed) .652 .692 .171 .919 .150 .775 .732 .692 .937 .795 .011 .354 .353 .173
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X3 Pearson .112 -.09 1 .125 .228 .051 -.263 .000 .106 -.149 .021 .000 -.228 -.26 .148
Correlation 4 3
Sig. (2-tailed) .637 .692 .599 .333 .831 .262 1.000 .655 .531 .931 1.000 .333 .262 .532
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X4 Pearson -.18 -.31 .125 1 .018 .020 .294 .000 -.20 -.125 -.154 -.095 -.161 .294 .247
Correlation 5 8 9
Sig. (2-tailed) .435 .171 .599 .940 .933 .208 1.000 .377 .599 .518 .692 .497 .208 .294
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X5 Pearson -.10 -.02 .228 .018 1 -.087 .061 .099 -.22 -.046 .186 -.017 -.275 -.02 .179
Correlation 6 4 8 6
Sig. (2-tailed) .656 .919 .333 .940 .714 .799 .678 .333 .848 .433 .943 .241 .913 .450
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X6 Pearson .097 .334 .051 .020 -.08 1 .262 .000 -.05 -.051 -.483* -.211 -.197 .068 .301
Correlation 7 1
Sig. (2-tailed) .685 .150 .831 .933 .714 .264 1.000 .831 .831 .031 .371 .406 .776 .197
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X7 Pearson .227 .068 -.26 .294 .061 .262 1 .351 -.30 -.304 -.404 .061 -.026 .305 .529*
Correlation 3 4
Sig. (2-tailed) .336 .775 .262 .208 .799 .264 .129 .193 .193 .077 .798 .913 .191 .016
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X8 Pearson .292 -.08 .000 .000 .099 .000 .351 1 -.27 -.461* -.357 .348 .198 -.26 .337
Correlation 2 7 4
Sig. (2-tailed) .211 .732 1.00 1.00 .678 1.000 .129 .237 .041 .122 .133 .403 .261 .146
0 0
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X9 Pearson -.02 .094 .106 -.20 -.22 -.051 -.304 -.277 1 .234 -.185 -.321 -.046 -.06 -.035
Correlation 2 9 8 1
Sig. (2-tailed) .925 .692 .655 .377 .333 .831 .193 .237 .321 .434 .167 .848 .799 .882
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X1 Pearson -.38 .019 -.14 -.12 -.04 -.051 -.304 -.461* .234 1 .309 -.080 .046 -.22 -.120
0 Correlation 2 9 5 6 3
Sig. (2-tailed) .097 .937 .531 .599 .848 .831 .193 .041 .321 .185 .736 .848 .345 .614
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X1 Pearson -.43 .062 .021 -.15 .186 -.483* -.404 -.357 -.18 .309 1 .264 -.080 -.32 -.302
1 Correlation 9 4 5 6
Sig. (2-tailed) .053 .795 .931 .518 .433 .031 .077 .122 .434 .185 .260 .739 .161 .195
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X1 Pearson -.20 .555 .000 -.09 -.01 -.211 .061 .348 -.32 -.080 .264 1 .500* -.39 .309
2 Correlation 3 *
5 7 1 8
Sig. (2-tailed) .390 .011 1.00 .692 .943 .371 .798 .133 .167 .736 .260 .025 .082 .184
0
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X1 Pearson -.20 .219 -.22 -.16 -.27 -.197 -.026 .198 -.04 .046 -.080 .500* 1 -.11 .270
3 Correlation 2 8 1 5 6 3
Sig. (2-tailed) .392 .354 .333 .497 .241 .406 .913 .403 .848 .848 .739 .025 .635 .250
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
X1 Pearson .141 -.21 -.26 .294 -.02 .068 .305 -.264 -.06 -.223 -.326 -.398 -.113 1 .206
4 Correlation 9 3 6 1
Sig. (2-tailed) .553 .353 .262 .208 .913 .776 .191 .261 .799 .345 .161 .082 .635 .384
N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
T Pearson -.01 .317 .148 .247 .179 .301 .529* .337 -.03 -.120 -.302 .309 .270 .206 1
O Correlation 3 5
T Sig. (2-tailed) .955 .173 .532 .294 .450 .197 .016 .146 .882 .614 .195 .184 .250 .384
A N 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
L
*. Correlation is significant at the 0.05 level (2-tailed).

Nomor R Hitung R Tabel Keterangan

1 0.013 0.444 Tidak Valid
2 0.317 0.444 Tidak Valid
3 0.148 0.444 Tidak Valid
4 0.247 0.444 Tidak Valid
5 0.179 0.444 Tidak Valid
6 0.301 0.444 Tidak Valid
7 0.529 0.444 Valid
8 0.337 0.444 Tidak Valid
9 0.035 0.444 Tidak Valid
10 0.120 0.444 Tidak Valid
11 0.302 0.444 Tidak Valid
12 0.309 0.444 Tidak Valid
13 0.270 0.444 Tidak Valid
14 0.206 0.444 Tidak Valid

Item Statistics
Std.
Mean Deviation N
X1 4.3500 .74516 20

X2 4.0500 .88704 20

X3 4.2500 .78640 20

X4 4.3000 .80131 20

X5 4.3000 .73270 20

X6 4.3000 .65695 20
X7 4.0500 .82558 20

X8 4.0000 .72548 20

X9 3.7500 .78640 20

X10 3.7500 .78640 20

X11 4.1500 .81273 20

X12 4.2000 .83351 20

X13 4.3000 .73270 20

X14 4.0500 .82558 20

2. Hasil Uji Reliability

Case Processing Summary

N %
Cases Valid 20 100.0
Excludeda 0 .0
Total 20 100.0

Reliability Statistics
Cronbach's
Alphaa N of Items
-.893 14
 Item-Total Statistics
Scale Corrected Cronbach's
Scale Mean if Variance if Item-Total Alpha if Item
Item Deleted Item Deleted Correlation Deleted
X1 53.4500 5.103 -.286 -.622a
X2 53.7500 3.250 .206 -1.518a
X3 53.5500 4.576 -.149 -.804a
X4 53.5000 4.684 -.182 -.755a
X5 53.5000 4.368 -.069 -.914a
X6 53.5000 4.474 -.076 -.892a
X7 53.7500 3.671 .108 -1.250a
X8 53.8000 4.379 -.069 -.911a
X9 54.0500 5.629 -.416 -.451a
X10 54.0500 5.524 -.392 -.480a
X11 53.6500 5.924 -.478 -.367a
X12 53.6000 3.411 .191 -1.424a
X13 53.5000 4.474 -.102 -.867a
X14 53.7500 5.461 -.375 -.486a

Hasil uji Reliability

Jika Alpha > 0.90 maka reliabilitas sempurna. Jika alpha antara 0.70-0.90 maka reliabilitas
tinggi. Jika alpha 0.50-0.70 maka reliabilitas moderat. Jika alpha < 0.50 maka reliabilitas
rendah. Jika alpha rendah, kemungkinan satu atau beberapa item tidak reliabel

Nilai Cronbach Apha sebesar 0.893 yang menunjukkan bahwa ke 20 pernyataan cukup reliable.