DAFTAR ISI

HALAMAN JUDUL..................................................................................................... I

LEMBAR PENGESAHAN.......................................................................................... II

KATA PENGANTAR................................................................................................... III

ABSTRAK..................................................................................................................... V

DAFTAR ISI ................................................................................................................. VI

DAFTAR GAMBAR...................................................................................................... VIII

BAB I PENDAHULUAN.............................................................................................. 1

1.1 Latar Belakang Masalah............................................................................... 1

1.2 Perumusan Masalah...................................................................................... 2
1.3 Tujuan Pembuatan Makalah......................................................................... 2
1.4 Anggapan dasar............................................................................................. 2
1.5 Penjelasan istilah........................................................................................... 3
1.6 Metode dan tehnik pengumpulan data.......................................................... 3
1.7 Sistematika penulisan makalah..................................................................... 3

BAB II GRAND SUNSHINE RESORT AND COVETION..................................... 5

2.1 Sejarah berdirinya Hotel Grand Sunshine Resort and Convention.............. 5

2.2 Visi dan Misi Hotel Grand Sunshine Resort and Convention...................... 6
2.3 Tata Tertib dan tindakan disiplin Hotel Grand Sunshine Resort and Convention
......................................................................................................................................... 6
2.5 Struktur hotel ....................................................................................... 8
2.6 Fasilitas hotel............................................................................................... 8
BAB III LANDASAN TEORI...................................................................................... 24
3.1 Pengertian Hotel............................................................................................ 24
3.2 Klasifikasi Hotel........................................................................................... 25
 3.3 Pengertian housekeeping............................................................................ 28
3.4 Pembagian Seksi Departemen Housekeeping.......................................... 28
3.5 Jenis-Jenis Alat Housekeeping.................................................................... 28
BAB IV CARA MELAKUKAN VACCUMING........................................................ 32

4.1 Pengertian Vaccuming.................................................................................. 32

4.2 Cleaning equipment dan chemical yang digunakan saat vaccuming............ 32

4.3 Melakukan Vaccuming................................................................................. 33

4.3 penyimpanan vacuum cleaner....................................................................... 34

BAB V PENUTUP......................................................................................................... 35
5.1 Kesimpulan............................................................................................................... 35
5.2 Saran......................................................................................................................... 36
DAFTAR PUSTAKA
DAFTAR RIWAYAT HIDUP
LAMPRAN-LAMPIRAN