DAFTAR ISI

Halaman
KATA PENGANTAR........................................................................................ i
DAFTAR ISI....................................................................................................... iii
DAFTAR TABEL.............................................................................................. v
DAFTAR GAMBAR.......................................................................................... vi
DAFTAR LAMPIRAN...................................................................................... vii
BAB I PENDAHULUAN............................................................................... 1
1.1 Latar Belakang............................................................................... 1
1.2 Tujuan............................................................................................ 2
1.3 Pelaksanaan Praktek Kerja Profesi Apoteker................................ 2
BAB II TINJAUAN KHUSUS APOTEK KIMIA FARMA 204.................. 3
2.1 Kimia Farma Apotek...................................................................... 3
2.2 Lokasi dan Tata Ruang.................................................................. 4
2.3 Struktur Organisasi........................................................................ 4
2.4 Pengelolaan Sediaan Farmasi, Alat Kesehatan dan Bahan Medis
Habis Pakai di Apotek................................................................... 5
2.4.1 Perencanaan........................................................................ 5
2.4.2 Pengadaan........................................................................... 6
2.4.3 Penerimaan.......................................................................... 8
2.4.4 Penyimpanan....................................................................... 9
2.4.5 Penyaluran........................................................................... 10
2.4.6 Pengendalian....................................................................... 13
2.4.7 Pemusnahan........................................................................ 14
2.4.8 Pencatatan dan Pelaporan................................................... 15
2.5 Pengelolaan Sediaan Narkotika dan Psikotropika......................... 16
2.5.1 Pengelolaan Sediaan Narkotika.......................................... 16
2.5.2 Pengelolaan Sediaan Psikotropika...................................... 18
2.6 Pelayanan Informasi Obat (PIO).................................................... 19
2.7 Pengelolaan Manajemen Keuangan...............................................
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 2.7.1 Penerimaan Uang dari Penjualan Tunai.............................. 19
2.7.2 Penerimaan Uang dari Penjualan Kredit............................. 19
2.7.3 Penyimpanan Uang Kas Kecil............................................ 20
2.7.4 Pengeluaran Uang............................................................... 20
BAB III TUGAS KHUSUS KEPUASAN PELANGGAN.............................. 21
3.1. Pendahuluan.................................................................................. 21
3.1.1 Latar Belakang.................................................................... 21
3.1.2 Rumusan Masalah............................................................... 22
3.1.3 Tujuan Penelitian................................................................. 23
3.2 Tinjauan Pustaka............................................................................ 23
3.2.1 Kepuasan Pelanggan............................................................ 23
3.2.2 Dimensi Kualitas Pelayanan................................................ 25
3.2.3 Angket atau Kuisioner......................................................... 28
3.2.4 Metode Rumus Slovin.......................................................... 28
3.2.5 Skala Likert.......................................................................... 29
3.2.6 Skala Pengukuran................................................................. 32
3.2.7 Importance Performance Analysis....................................... 34
3.3 Metode Penelitian......................................................................... 36
3.3.1 Jenis dan Rancangan Penelitian........................................... 36
3.3.2 Waktu dan Tempat Penelitian.............................................. 36
3.3.3 Populasi dan Sampel............................................................ 36
3.3.4 Instrumen Penelitian............................................................ 37
3.3.5 Pengumpulan Data............................................................... 37
3.4 Hasil dan Pembahasan.................................................................. 38
3.5 Kesimpulan dan Saran.................................................................. 47
3.5.1 Kesimpulan.......................................................................... 47
3.5.2 Saran.................................................................................... 48
BAB IV KESIMPULAN DAN SARAN........................................................... 49
4.1 Kesimpulan................................................................................... 49
4.2 Saran............................................................................................. 49
DAFTAR PUSTAKA......................................................................................... 50
LAMPIRAN........................................................................................................ 51

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 DAFTAR TABEL

Tabel Halaman
III.1 Perbandingan dimensi lama dan dimensi baru............................................ 25
III.2 Penilaian pada skala likert.......................................................................... 30
III.3 Hasil skala likert........................................................................................ 44

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 DAFTAR GAMBAR

Gambar Halaman
II.1. Swalayan Kimia Farma 204...................................................................... 52
II.2 Tempat Operator dan Kasir di Kimia Farma 204...................................... 52
II.3 Ruang Tunggu di Kimia Farma 204.......................................................... 53
II.4 Struktur Organisasi Kimia Farma 204...................................................... 54
II.5 Alur Penerimaan Perbekalan Farmasi di Kimia Farma 204....................... 55
II.6 Kartu Stok Obat......................................................................................... 56
II.7 Penyimpanan Obat Fast Moving............................................................... 57
II.8 Penyimpanan Obat Generik....................................................................... 57
II.9 Salinan Resep............................................................................................. 58
II.10 Kwitansi.................................................................................................... 59
II.11 Etiket Obat Luar dan Dalam...................................................................... 60
II.12 Kemasan Obat........................................................................................... 60
II.13 Label Expire Date..................................................................................... 61
II.14 Surat Pesanan Narkotika........................................................................... 62
II.15 Surat Pesanan Psikotropika....................................................................... 63
III.1 Pembagian kuadran dalam Importance Performance Analysis................ 35
III.2 Grafik jenis kelamin responden................................................................ 40
III.3 Grafik umur responden............................................................................. 40
III.4 Grafik jumlah kunjungan responden ke kimia farma 58.......................... 41
III.5 Grafik pendidikan responden.................................................................... 41
III.6 Grafik Penghasilan responden.................................................................. 42
III.7 Grafik transportasi menuju apotek........................................................... 42
III.8 Grafik jarak menuju apotek...................................................................... 43
III.9 Grafik Presentase kesesuaian 5 parameter (skala likert).......................... 44
III.10 Diagram kartesius dari seluruh dimensi................................................... 45

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 DAFTAR LAMPIRAN

LAMPIRAN Halaman
1. TATA RUANG DI APOTEK KIMIA FARMA 204..................................... 53
2. STRUKTUR ORGANISASI KIMIA FARMA 204...................................... 55
3. ALUR PENERIMAAN PERBEKALAN FARMASI.................................. 56
4. KARTU STOK OBAT ................................................................................ 57
5. PENYIMPANAN OBAT DI KIMIA FARMA 204..................................... 58
6. CONTOH SALINAN RESEP DAN KWITANSI........................................ 59
7. ETIKET DAN KEMASAN.......................................................................... 60
8. LABEL EXPIRE DATE................................................................................ 61
9. SURAT PESANAN NARKOTIKA............................................................. 62
10. SURAT PESANAN PSIKOTROPIKA........................................................ 63

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