DAFTAR ISI

HALAMAN JUDUL.............................................................................................................i

KATA PENGANTAR...........................................................................................................ii

DAFTAR ISI..........................................................................................................................iii

BAB 1 PENDAHULUAN.....................................................................................................1

A. LATAR BELAKANG..............................................................................................1

1. Profil Organisasi.................................................................................................1

2. Proses Pelayanan Bisnis.....................................................................................6

3. Ruang Lingkup...................................................................................................8

B. TUJUAN..................................................................................................................8

C. LANDASAN HUKUM DAN ACUAN...................................................................8

D. ISTILAH DAN DEFINISI.......................................................................................9

BAB 2 SISTEM MANAJEMEN MUTU DAN SISTEM PENYELENGGARAAN

PELAYANAN...........................................................................................................10

A. PERSYARATAN UMUM.......................................................................................10

B. PENGENDALIAN DOKUMEN.............................................................................10

C. PENGENDALIAN REKAM IMPLEMENTASI.....................................................14

BAB 3 TANGGUNG JAWAB MANAJEMEN....................................................................16

A. KOMITMEN MANAJEMEN..................................................................................16

B. FOKUS DAN SASARAN........................................................................................16

C. KEBIJAKAN MUTU...............................................................................................16

D. PERENCANAAN SISTEM MANAJEMEN MUTU DAN PENCAPAIAN

INDIKATOR KINERJA/MUTU.............................................................................17
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 E. TANGGUNG JAWAB, WEWENANG DAN KOMUNIKASI..............................19

F. WAKIL MANAJEMEN MUTU/ PENANGGUNG JAWAB MANAJEMEN MUTU

..................................................................................................................................22

G. KOMUNIKASI INTERNAL...................................................................................22

BAB 4 TINJAUAN MANAJEMEN.....................................................................................24

A. UMUM.......................................................................................................................24

B. MASUKAN TINJAUAN MANAJEMEN................................................................24

C. LUARAN TINJAUAN MANAJEMEN....................................................................24

BAB 5 MANAJEMEN SUMBER DAYA............................................................................26

A. PENYEDIA SUMBER DAYA .................................................................................26

B. MANAJEMEN SUMBER DAYA MANUSIA.........................................................26

C. INFASTRUKTUR.....................................................................................................26

D. LINGKUNGAN KERJA...........................................................................................27

BAB 6 PENYELENGGARAAN PELAYANAN.................................................................28

A. UPAYA KESEHATAN MASYARAKAT (UKM) PUSKESMAS..........................28

B. PELAYANAN KLINIS/UPAYA KESEHATAN PERORANGAN (UKP).............33

BAB VII PENUTUP..............................................................................................................47

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 DAFTAR BAGAN

Bagan 3.1 Alur Prasasti Sehati...............................................................................................

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 DAFTAR GAMBAR

Gambar 2.1 Kartu Skor Poedji Rochyati...............................................................................

Gambar 2.2 Stiker P4K..........................................................................................................

Gambar 3.1 Stiker Prasasti Sehati..........................................................................................

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 KATA PENGANTAR

Puji syukur

Pasuruan, Juni 2018

Penyusun

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