KATA PENGANTAR............................................................................................... ix
ABSTRAK................................................................................................................. xi
BAB I PENDAHULUAN...................................................................................... 1
A. Observasi.............................................................................................. 4
B. Wawancara............................................................................................ 4
C. Studi Pustaka......................................................................................... 5
1.6 Hipotesis...................................................................................................... 5
xiii
BAB II LANDASAN TEORI................................................................................. 7
B. VISI..................................................................................................... 21
C. MISI..................................................................................................... 21
xiv
BAB IV HASIL PENELITIAN TERKAIT.......................................................... 35
BAB V PENUTUP................................................................................................ 74
5.1 Kesimpulan................................................................................................ 74
5.2 Saran-saran................................................................................................ 75
B. Aspek Sistem....................................................................................... 75
C. Aspek Penelitian.................................................................................. 75
DAFTAR PUSTAKA
LAMPIRAN
xv