1

2
3
STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)
NATIONAL OCCUPATIONAL SKILL STANDARD (NOSS)

DEFINISI
• NOSS adalah dokumen yang menggariskan
keterampilan yang di perlukan oleh seseorang
pekerja mahir yang bekerja di Malaysia bagi
sesuatu bidang dan tahap pekerjaan serta
laluan untuk mencapai keterampilan tersebut
• A NOSS is defined as a specification of the
competencies expected of a skilled worker
who is gainfully employed in Malaysia for an
occupational area and level and pathway to
achieve the competencies
CIRI - CIRI

• Berasaskan keperluan pekerjaan;

• Mengikut struktur kerjaya di dalam sesuatu
bidang pekerjaan; dan
• Dibangunkan oleh pakar industri dan pekerja
mahir yang menjalankan pekerjaan.

4
STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)
NATIONAL OCCUPATIONAL SKILL STANDARD (NOSS)

TAHAP Terampil melakukan pelbagai aktiviti kerja, sebahagian

besarnya adalah lazim dilakukan dan boleh dijangka
1

Terampil melakukan pelbagai aktiviti kerja di dalam

TAHAP pelbagai konteks, sebahagiannya adalah tidak lazim
2 dilakukan serta memerlukan tanggungjawab dan
autonomi diri

Terampil melakukan pelbagai aktiviti kerja di dalam pelbagai

konteks, kebanyakannya adalah kompleks dan tidak lazim
TAHAP dilakukan. Mempunyai tanggungjawab dan autonomi diri yang
3 tinggi, disamping mengawal dan memberi panduan kepada
yang lain.

5
STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)
NATIONAL OCCUPATIONAL SKILL STANDARD (NOSS)

Terampil melakukan pelbagai aktiviti kerja teknikal dan

profesional yang luas skop dan konteksnya. Mempunyai
TAHAP
tanggungjawab dan autonomi diri yang tinggi, di samping
4 lazim bertanggungjawab terhadap kerja orang lain dan
agihan sumber-sumber

Terampil menggunakan pelbagai prinsip asas dan teknik

yang kompleks di dalam skop yang luas serta selalu tidak
TAHAP dijangka. Mempunyai tanggungjawab dan autonomi diri yang
sangat tinggi, serta bertanggungjawab terhadap kerja orang
5 lain dan agihan sumber-sumber. Bertanggungjawab juga
terhadap analisis, diagnosis, rekabentuk, perancangan,
pengendalian dan penilaian

6
SEKTOR INDUSTRI YANG MEMPUNYAI NOSS
BIL KOD NAMA PROGRAM

1 EE Electrical & Electronic, Telecommunication & Broadcasting Industry

2 IT Information Technology & Communication (ICT)
3 MC Machinery & Equipment
4 ME Mechanical & Electrical Service and Maintenance
5 TP Transportation
6 MT Materials
7 PG Packaging
8 PR Printing
9 CM Chemical
10 MP Medical & Pharmaceuticals
11 HT Hospitality & Tourism
12 SS Souvenir & Small Enterprise
13 BC Building & Construction
14 LE Landscaping & Environmental
15 ID Interior Decor

7
SEKTOR INDUSTRI YANG MEMPUNYAI NOSS
BIL KOD NAMA PROGRAM

16 FB Business Management
17 TA Textile & Apparel
18 AF Agriculture & Agrobased
19 RB Resource Based
20 BT Biotechnology (Biotech)
21 ET Educational & Training Services
22 OG Oil & Gas
23 HI Halal Industry
24 IL Integrated Logistic Services Industry
25 DT Distributive Trade 29
26 DS Defence & Security Services sektor
27 CC Care & Community Services
28 AC Art & Culture
29 MI Mining Industry

8
 16
NCS
9
STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)
NATIONAL OCCUPATIONAL SKILL STANDARD (NOSS)

Kaedah
DACUM

SKPK
@ NOSS
Kaedah
DESCUM

10
11
 NOSS SEDIA ADA

Standard Standard
Practice (SP) Content (SC) SKPK/NOSS

1. Job Profile Chart (JPC)

2. Task Profile

12
SEKTOR 2 - IT :TEKNOLOGI MAKLUMAT & KOMUNIKASI
INFORMATION & COMMUNICATION TECHNOLOGY (ICT)

*UNTUK MAKLUMAT LANJUT BOLEH LAYARI http://www.nvtc.gov.my/dsddokument/daftar_noss_5

_April_2012.pdff 13
 CARTA PROFIL PEKERJAAN
JOB PROFILE CHART (JPC)
COMPUTER NETWORK JUNIOR TECHNICIAN - LEVEL 2
COMPUTER NETWORK TECHNICIAN - LEVEL 3
DUTY TASK
PREPARE
COORDINATE
PLAN COMPUTER PREPARE PREPARE PRODUCE HARDWARE
WITH OTHER
NETWORK COMPUTER COMPUTER COMPUTER AND PREPARE
RELATED
SYSTEM NETWORK NETWORK NETWORK SOFTWARE ACTIVITY PLAN
DEPARTMENT
IMPLEMENTATION ENVIRONMENT LAYOUT DOCUMENTATION REQUIREMENT
AND VENDOR
S
01 01.01 L2 01.02 L2 01.03 L2 01.04 L2 01.05 L3 01.06 L3

INSTALL INSTALL
SETUP INSTALL ESTABLISH INSTALL
INSTALL NETWORK SERVER
COMPUTER COMPUTER COMPUTER NETWORK
COMPUTER CLIENT OPERATING
NETWORK NETWORK NETWORK OPERATING
NETWORK CABLING OPERATING SYSTEM
SYSTEM EQUIPMENT CONNECTIVITY SYSTEM
SYSTEM SERVICES
02 02.01 L2 02.02 L2 02.03 L2 02.04 L2 02.05 L2 02.06 L2

PRODUCE EVALUATE
COMPUTER COMPUTER
NETWORK NETWORK
DOCUMENTATION CONNECTIVITY

02.07 L3 02.08 L3

REPLACE INSPECT PROVIDE

TROUBLESHOOT INSPECT INSPECT PRODUCE
COMPUTER COMPUTER COMPUTER
COMPUTER COMPUTER COMPUTER COMPUTER
NETWORK NETWORK NETWORK
NETWORK NETWORK NETWORK NETWORK
FAULTY OPERATING REMOTE
PROBLEM CONNECTIVITY EQUIPMENT DOCUMENTATION
COMPONENTS SYSTEM SUPPORT
03 03.01 L2 03.02 L2 03.03 L2 03.04 L2 03.05 L2 03.06 L3

14
 PROFIL TUGASAN
TASK PROFILE (TP)
JOB TITLE COMPUTER NETWORK JUNIOR TECHNICIAN

DUTY 01 PLAN COMPUTER NETWORK SYSTEM IMPLEMENTATION

3
TASK NO 01.03 PRODUCE COMPUTER NETWORK DOCUMENTATION

1 LEVEL 2 PERKAKASAN/PERALATAN & BAHAN

PERFORMANCE STANDARD (Action, Condition, Criteria):
Produce computer network documentation using standardTOOLS/EQUIPMENT
operating & MATERIALS
procedures, report and computer so that network implementation activities
determined, network implementation document prepared and compiled in
STANDARD PRESTASI accordance with standard operating procedures.
PERFORMANCE STANDARD (PS)
TOOLS/ EQUIPMENT/ MATERIALS:
Action, Condition& Criteria
1) Standard Operating Procedures (SOP) 2) Report 3) Computer

ENABLING REQUIREMENTS
STEPS
(Knowledge, Skill, Attitude And Safety)
1. Determine network Knowledge of:

2
implementation activities 1.1 Implementation procedure
1.2 Network layout
Ability to:
4
1.1 Apply implementation procedure
1.2 Identify network location KEPERLUAN MEMBOLEH
LANGKAH-LANGKAH 2. Prepare network Knowledge of:
STEPS ENABLING REQUIREMENTS
implementation document 2.1 Various type of report
Knowledge, Skill, Attitude & Safety
2.2 Implementation procedure
Ability to:
2.1 Select type of report
2.2 Write implementation report
2.3 Schedule implementation activity
5 3. Compile network Knowledge of:
implementation document 3.1 Documenting process
3.2 Report writing
Ability to:
PROGRAM PEMBELAJARAN TERAS 3.1 Record network implementation progress
CORE ABILITIES 3.2 Write implementation document
Attitude & Safety:
- Follow Standard Operating Procedure (SOP)

CORE ABILITIES 01.07 Utilise database applications to locate and process information
01.08 Utilise spreadsheets applications to locate and process information
15
01.11 Apply thinking skills and creativity
16
 NOSS FORMAT BAHARU

FLEKSIBEL
• Unit kompetensi boleh dipakej mengikut
keperluan spesifik pelatih
• Unit kompetensi teras dan elektif membolehkan
multi-skilling dan pengkhususan mengikut
keperluan program latihan
• Menyokong pelaksanaan latihan di industri
MENGAPA
NOSS RESPONSIF
FORMAT • Unit kompetensi dikemaskini mengikut
BAHARU? perubahan industri dan teknologi terkini.
• Pelatih dibolehkan mengambil latihan unit
kompetensi NOSS lain yang diperlukan

DINAMIK

• Unit kompetensi ditambah dan

dijumudkan mengikut keperluan semasa
pekerjaan 17
 NOSS FORMAT BAHARU

1
Standard
Practice (SP) P
A
2 K
Competency
Profile Chart E
(CPC) Standard
J
Content
Competency (SC)
Profile (CP) N
O
3 S
Curriculum of S
Competency
Unit (CoCU)
18
 Existing Occupational Structure (OS)
SECTOR : HOSPITALITY & TOURISM
SUB SECTOR : FRONT OFFICE

SUB
FRONT OFFICE
SECTOR

LEVEL \ JOB GUEST TELEPHONE FRONT OFFICE

CONCIERGE RESERVATION
AREA SERVICE OPERATOR SERVICE

LEVEL 5 FRONT OFFICE MANAGER (FOM)

CONCIERGE RESERVATION
LEVEL 4 ASSISTANT FRONT OFFICE MANAGER (AFOM)
MANAGER MANAGER

GUEST
TELEPHONIST FRONT OFFICE BELL RESERVATION
LEVEL 3 SERVICE
SUPERVISOR SUPERVISOR SUPERVISOR OFFICER
OFFICER

GUEST
FRONT OFFICE RESERVATION
LEVEL 2 SERVICE TELEPHONIST BELL CAPTAIN
ASSISTANT CLERK
ASSISTANT

LEVEL 1 NO LEVEL NO LEVEL NO LEVEL DOORMAN NO LEVEL

19
 New Occupational Area Structure (OAS)
SECTOR : HOSPITALITY & TOURISM
SUB SECTOR : FRONT OFFICE

SUB
FRONT OFFICE
SECTOR

FRONT
LEVEL \ GUEST TELEPHONE
OFFICE CONCIERGE RESERVATION
JOB AREA SERVICE OPERATOR
SERVICE

LEVEL 5 GUEST SERVICES MANAGEMENT

LEVEL 4 GUEST SERVICES MANAGEMENT

LEVEL 3 GUEST SERVICES OPERATION

LEVEL 2 NO LEVEL

LEVEL 1 NO LEVEL

20
 PERBANDINGAN NOSS SEDIA ADA
DENGAN NOSS FORMAT BAHARU

Bil Perkara NOSS Sedia Ada NOSS Format Baharu

1 Tajuk NOSS Tajuk Pekerjaan Nama Bidang

Contoh: Assistant Housekeeper Contoh: Housekeeping
Management

2 Kod NOSS HT-050-4 HT-050-4:2011

3 Pakej NOSS Standard Practice (SP) & Standard Practice (SP),

Standard Content (SC) Standard Content (SC) &
Curriculum of Competency
Unit (CoCU)

4 Standard Content Job Profile Chart (JPC) Competency Profile Chart

(SC) - Duty & Task (CPC)
Task Profile - Core & Elective CU
Competency Profile (CP)

21
 PERBANDINGAN NOSS SEDIA ADA
DENGAN NOSS FORMAT BAHARU …sambungan

Bil Perkara NOSS Sedia Ada NOSS Format Baharu

5 Performance Performance standard mengikut Performance criteria mengikut

Indicator task
6 Kurikulum Latihan Tidak disediakan. PB perlu
membangunkan Course of Study
(CoS) / Learning Guide (LG)
7 Pembangunan Perlu proses clustering, review &
Kurikulum Latihan refine
8 Tempoh latihan - Dinyatakan bersekali dengan
Work Activities bagi setiap
Competency Unit
Assessment criteria mengikut
Work Activities dan dinyatakan
dalam CoCU
Dibangunkan semasa
pembangunan CU. Kurikulum
yang dibangunkan dinamakan
Curriculum of Competency Unit
(CoCU)
Menggunakan CoCU yang
disediakan
nilai kredit kemahiran dalam
CoCU

22
23
 FLOW CHART NEW FORMAT NOSS DEVELOPMENT
START Activity C – COMPETENCY PROFILE ANALYSIS

COMPETENCY
REVIEW OA PROFILE ANALYSIS

SELECT JOB LEVEL Activity A – OCCUPATIONAL COMPILE COMPETENCY COMPETENCY

PROFILE PROFILE
AREA ANALYSIS

EXTRACT JOB
FUNCTION FROM OAA Activity D – CoCU DEVELOPMENT

DEVELOP CoCU CoCU

IDENTIFY
COMPETENCIES

PROOFREADING &
Activity B – JOB ANALYSIS VALIDATION (INTERNAL)
Activity E – PROOFREADING
FORMATTING CU & VALIDATION
TITLE PROOFREADING &
VALIDATION (EXTERNAL)

CHECK CU NO
DEVELOP JPC SUBMIT FOR
IN NOSS APPROVAL TO MPKK
DATABASE
Activity F – ENDORSEMENT
YES REGISTER CU IN
NOSS DATABASE
COMPILE
COMPETENCY
UNITS
END
1
OCCUPATIONAL ANALYSIS

25
OA is a process of identifying the Sector, Sub-
sector, Job Area, Job Title and Level of the
occupation based on information gathered from
need analysis or industries input.
The product of this process is Occupational
Structure and Occupational Definition
2
OCCUPATIONAL AREA ANALYSIS

27
Occupational Area Analysis ( OAA ) is a
process reviewing the Occupational Structure
in identifying the occupation, level and career
path to produce Occupational Area Structure
(OAS)
 Example of Reviewed Occupational Structure
for Pressurized Equipment Manufacturing:

SUB-SECTOR PRESSURIZED EQUIPMENT FABRICATION, PIPING AND PIPELINE FABRICATION AND MACHINERY WELDING INDUSTRY

FABRICATION PRESSURISED EQUIPMENT FABRICATION /

JOB AREA STRUCTURAL FABRICATION
Small Medium Enterprise (SME) MANUFACTURING INDUSTRY

PRESSURISED EQUIPMENT FABRICATION /

LEVEL 8 Not Available Not Available
MANUFACTURING RESEARCHING
MANAGER** (STRUCTURAL PRESSURISED EQUIPMENT FABRICATION /
LEVEL 7 Not Available
FABRICATION) MANUFACTURING STRATEGIZING
ASSISTANT MANAGER** PRESSURISED EQUIPMENT FABRICATION /
LEVEL 6 MANAGER** (FABRICATION SME)
(STRUCTURAL FABRICATION) MANUFACTURING MANAGING

ASSISTANT MANAGER** SUPERINTENDENT (STRUCTURAL PRESSURISED EQUIPMENT MANUFACTURING

LEVEL 5
(FABRICATION SME) FABRICATION) MANAGING

QUALITY CONTROLLER QUALITY CONTROLLER PRESSURISED EQUIPMENT MANUFACTURING

LEVEL 4
(FABRICATION SME) (STRUCTURAL FABRICATION) QUALITY CONTROL

SUPERVISOR (STRUCTURAL PRESSURIZED EQUIPMENT FABRICATION SHOP

LEVEL 3 SUPERVISOR (FABRICATION SME)
FABRICATION) SUPERVISION

FABRICATOR (STRUCTURAL
LEVEL 2 FABRICATOR (FABRICATION SME) ADVANCE PRESSURIZED EQUIPMENT FABRICATION
FABRICATION)

LEVEL 1 GENERAL FITTER GENERAL FITTER BASIC FABRICATION

NOSS Documents develop

based on this area, Level 4 & 5

29
3
JOB ANALYSIS

30
TERHASIL DARI PROSES
ANALISA PEKERJAAN BAGI
MENENTUKAN :
 UNIT KOMPETENSI (CU)
 ELEMEN TERAS (CORE)
 ELEMEN ELEKTIF(ELECTIVE)
 TAHAP (LEVEL).
31
32
 4
COMPETENCY PROFILE ANALYSIS

33
 ANALISA PROFIL
KOMPETENSI ADALAH
PROSES MENENTUKAN
AKTIVITI KERJA DAN
KRITERIA PRESTASI YANG
TERLIBAT DI DALAM
SETIAP UNIT KOMPETENSI
34
35
5
CURRICULUM of
COMPETENCY UNIT

36
 DOKUMEN PAKEJ NOSS
YANG MENERANGKAN
KURIKULUM SECARA
TERPERINCI DAN KAEDAH
PENYAMPAIAN SERTA
KRITERIA PENILAIAN
37
 CURRICULUM OF COMPETENCY UNIT (CoCU)

Training Duration
Tempoh latihan Credit Hours Delivery Mode
yang minima untuk 1 jam kredit = 10 Mod
memastikan pelatih jam masa latihan penyampaian
memperolehi termasuk masa berkaitan
pengetahuan dan pembelajaran dengan sesi
kemahiran bagi secara kuliah, pengajaran dan
mencapai hasil demo dan kendiri pembelajaran
pembelajaran

Work
Activities Attitude / Safety /
Proses kerja Environmental Training Hours
lengkap dari Boleh dilihat dan Jumlah masa bagi
permulaan diukur serta berkaitan pengajaran meliputi
hingga akhir dengan Aktiviti Kerja masa teori dan amali
Related dan kemahiran
yang Knowledge
menghasilkan Assessment
Pengetahuan bagi
samada Criteria
menyempurnakan Applied Skills
produk,perkhid Elemen penting
aktiviti kerja Kemahiran bagi menyempurnakan
matan atau yang perlu dinilai
aktiviti kerja
keputusan. atau dihasilkan dari
kemahiran untuk
mencapai
kompetensi aktiviti
38
CURRICULUM OF COMPETENCY UNIT (CoCU) – sambungan

Core Abilities (PB)

Dokumen standard yang Social skills (SLDN)
disediakan sebagai Kemahiran yang
pelengkap kepada NOSS digunakan oleh
sedia ada bagi semua individu untuk
program kemahiran kecuali berinteraksi dan
VTO,VTE dan tahap 5 berkomunikasi
dengan orang lain
bagi membantu
perkembangan status
dalam sesuatu
struktur sosial

39
CURRICULUM OF COMPETENCY UNIT (CoCU) – sambungan

Items
Senarai perkakasan,
peralatan dan bahan yang
perlu digunakan untuk
melengkapkan unit
kompetensi dengan jayanya

Ratio
Nisbah yang sesuai di antara
TEM dan pelatih

40
CURRICULUM OF COMPETENCY UNIT (CoCU) – sambungan

References
Senarai rujukan seperti berikut :
•Buku
•Manual
•Jurnal
•Standard Operating Procedure
•Laman Web
•Bahan Audio Visual
•Akta dan Peraturan

41
 PROSES PEMURNIAN
CoCU BAGI SETIAP CU

42
 PEMURNIAN
REVIEW AND REFINE

PROSES PEMURNIAN BERTUJUAN UNTUK :

a) Mengelakkan pertindihan atau pengulangan bagi :

 Work Activities
 Related Knowledge
 Related Skills
 Attitude/ Safety/ Environmental
 Training Hours
 Delivery Mode
 Assessment Criteria
 Tools, Equipments and Materials
 Core Abilities

43
 PEMURNIAN
REVIEW AND REFINE - sambungan

b) Mengenalpasti dan menambah mana-mana perkara

yang tertinggal bagi melengkapkan satu (1) Kompetensi
Unit (Competency Unit -CU) yang mengandungi Aktiviti
Kerja ( Work Activities- WA ), Related Knowledge,
Related Skills, Attitude/ Safety/ Environmental, Training
Hours, Delivery Mode, Assessment Criteria, Peralatan,
Perkakasan dan Bahan (Tools, Equipments and
Materials - TEM) dan Core Abilities yang menghasilkan
sama ada Produk, Perkhidmatan atau Keputusan.

c) Memastikan aktiviti pembelajaran lebih tersusun

mengikut turutan kerja dari mudah ke kompleks

d) Supaya WIM yang dibangunkan sistematik dan sesuai

dengan pengajaran dan pembelajaran serta memenuhi
semua kriteria penilaian .

Hasil Pemurnian ( R&R ) disusun dan dimasukkan ke

dalam format ” new CoCU ”
44
 PEMURNIAN ( AKTIVITI KERJA )
REVIEW AND REFINE ( WORK ACTIVITIES )

5
4
10
7

1 11

2
8 3
45
CONTOH PEMURNIAN

Work Activities Baru

1.Identify Reception Activities Handling Requirement

2. Prepare Arrival Activities
3. Perform Telephonist Function
4. Attend Reservation Needs
5. Carry Out Guest Arrival Activities
6. Attend Guest Enquiries And Needs
7. Carry Out Bill Settlement Activities
8. Carry Out Product Sales Activities
9. Carry Out Filing Arrangement
10.Evaluate Reception Activities Handling
Effectiveness
11.Produce Reception Activities Report

46
 PEMURNIAN - sambungan
REVIEW AND REFINE

Langkah seterusnya, pemurnian juga perlu dilaksanakan terhadap

satu (1) Kompetensi Unit (Competency Unit -CU) yang mengandungi :
o Related Knowledge,
o Related Skills,
o Attitude/ Safety/ Environmental,
o Training Hours,
o Delivery Mode,
o Assessment Criteria,
o Peralatan, Perkakasan dan Bahan (Tools, Equipments and
Materials - TEM), dan
o Core Abilities
bagi melengkapkan Competency Unit Title: Reception Activities
Handling untuk sesi pengajaran dan pembelajaran yang lebih
tersusun dan sistematik.

47
CONTOH PEMURNIAN

48