DAFTAR ISI

Halaman Sampul............................................................................................................i
Halaman Judul..............................................................................................................ii
Halaman Persetujuan Dosen Pembimbing...................................................................iii
Halaman Persetujuan Dosen Publikasi Skripsi............................................................iv
Abstract.........................................................................................................................v
Abstrak.........................................................................................................................vi
Kata Pengantar............................................................................................................vii
Daftar Isi....................................................................................................................viii
Daftar Gambar..............................................................................................................x
Daftar Tabel.................................................................................................................xi
Daftar Lampiran.........................................................................................................xiii
BAB 1 PENDAHULUAN..........................................................................................1

1.1 Latar Belakang....................................................................................................1

1.2 Rumusan Masalah...............................................................................................4

1.3 Ruang Lingkup....................................................................................................4

1.4 Tujuan Penelitian................................................................................................5

1.5 Manfaat Penelitian..............................................................................................5

1.6 Metodologi Penelitian.........................................................................................5

1.7 Sistematika Penulisan.........................................................................................7

BAB 2 LANDASAN TEORI.....................................................................................9

2.1 Teori Umum........................................................................................................9

2.1.1 User Experience...........................................................................................9
2.1.2 Aplikasi Mobile..........................................................................................10

2.2 Teori Khusus.....................................................................................................11

2.2.2 Metode Eye Tracking.................................................................................12
2.2.3 Metode UX Honeycomb.............................................................................14

2.3 State of Arts......................................................................................................16

2.4 Kerangka Kerja.................................................................................................17

BAB 3 METODE PENELITIAN.............................................................................21

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 3.1 Latar Belakang Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan.......21
3.1.1 Profil Perusahaan.......................................................................................21
3.1.2 Visi dan Misi Perusahaan...........................................................................22
3.1.3 Landasan Hukum Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan
............................................................................................................................23
3.1.4 Struktur Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan............23
3.2 Proses Bisnis Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan..............24

3.2.1 Tugas dan Wewenang Badan Penyelenggara Jaminan Sosial (BPJS)

Kesehatan................................................................................................................24
3.3 Customer Journey Map Aplikasi Mobile JKN......................................................29
3.4 Analisa Masalah....................................................................................................29
3.5 Solusi Penyelesain Masalah..................................................................................29
3.6 Metodologi............................................................................................................30
3.7 Aktivitas Research................................................................................................30
3.8 Komponen Research.............................................................................................31
3.9 Timeline Pelaksanaan............................................................................................32
BAB 4 PEMBAHASAN............................................................................................33

4.1 Aktivitas Research............................................................................................33

4.1.1 Aktivitas Research Kualitatif.....................................................................33
4.1.2 Aktivitas Research Kuantitatif...................................................................43

4.2 Analisa Research...............................................................................................47

4.2.1 Analisa Research Kualitatif........................................................................47
4.2.2 Analisa Research Kuantitatif......................................................................56

4.4 Rekomendasi UI/UX........................................................................................73

BAB 5 KESIMPULAN.............................................................................................77

5.1 Kesimpulan......................................................................................................77

5.2 Saran................................................................................................................78
REFERENSI..............................................................................................................77
DAFTAR LAMPIRAN............................................................................................L1

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