WORKING PAPER

STANDAR OPERASIONAL PROSEDUR HOUSEKEEPING

OLEH:

1. Fadila Islami
2. Fany Fadillah
3. Gagasi Haholongan Lubis
4. Gebi Sri Handayani
5. Gerid Karisma Jefri
6. Havizah Diniyah Al Rasyid
7. Lila Puspita Sari
8. Jihan Nabila
9. Dharma wira

Sekolah Tinggi Pariwisata Riau

Program Hotel Management

2017/2018
 Praktek I

Petunjuk Penggunaan Alat

(Spv: Gagasi Haholongan Lubis )

No Job Descreption Cleaning Equipment Chemical SOP

Area
1 Dry Dusting Ruang B Dust Cloth _ -Lipat lah cloth menjadi segi empat
Dust Pan _ -Mulailah dusting dari depan pintu
Broom _ mengikuti searah jarum jam
- Memulai dusting dari mengusap
bagian yang
berdebu,seperti,kayu ,besi,kaca,
-Dusting kayu sesuai serat kayu
2 Damp Dusting Ruang B Dust Cloth Water -Lipat lah cloth menjadi segi empat
Bottle Furniture -Seprotkan Bottle Sprayer yang
Sprayer polish berisi furniture polis ke cloth atau
Dust Pan biasa lansung ke permukaan yang
Broom akan di bersihkan.
- Memulai dusting dari pintu,
mengusap bagian yang
berdebu,seperti kayu sesuai serat
kayu dan mengikuti arah jarum jam.
-apabila permukaan kain yang
pertama kotor ganti lah kepermukaan
yang bersih.
 Praktek II

Petunjuk Penggunaan Alat

(Spv: Gerid Karisma Jefri )

No Job Descreption Cleaning Area Equipment Chemical SOP

1 Brooming Pustaka Broom 1. Siapkan broom dan dustpan serta waste
Dustpan basket
Wash 2. Mulailah dari sudut ruangan terjauh dari
bucket pintu
3.Pegang tangkai broom menggunakan
tangan dominan di bagian atas
4.Sapulah ruangan sampai bersih
5.Setelah itu kumpulakan debu/kotoran
yang telah disapu letakan pada dust pan
6.Buanglah sampah yang ada di dust pan
ke waste basket
7.Pastikan ruangan yang di bersihkan
sudah bersih
8.Setelah ruangan bersih periksa sapu dan
equipment lainya
9.Bersihkan sapu dan dustpan
10.Inventory out
11.Simpan ke gudang
2 Mopping Pustaka Mop Water 1. Siapkan peralatan, mop bucket and floor
Bucket Floor cleaner
Water cleaner 2. Masukkan air dan floor cleaner kedalam
preser bucket
3. Mulailah mopping dari sudut paling jauh
dari pintu dengan menggunakan zigzag
method
4. Pastikan ruangan telah bersih
5. Bersihkan equiment dan simpan
kedalam store
 Praktek III

Petunjuk Penggunaan Alat

(Spv: Dharma Wira )

No Job Descreption Cleaning Area Equipment Chemical SOP

1 Stairs Cleaning Restoran Broom Floor Cleaner 1. Siapkan
Dust Pan peralatan,broom,dus
Mop t pan,mop,double
Double Bucket backet,floor
Dustbin cleaner,dustbin
2.Sapu debu atau
kotoran dari bagian
tangga atas
3. Lalu sapu debu
ketangga bawah
4. Lakukan dengan
bentuk zig-zag
5. Kemudian
kumpulkan debu dan
di ambil
menggunakan dust
pan.
6. Setelah selesai
buanglah debu ke
dalam dustbin
7. Kemudian
mopping dari tangga
paling atas ke tangga
bawah
8. Lakukan dengan
bentuk zig-zag
9.Setelah
selesai,cuci dan
simpanlah peralatan
yang telah
digunakan ketempat
penyimpanan / store.
2 Cleaning Restoran Window wipper Glass cleaner 1.Siapkan
Window Bottle sprayer peralatan,window
Cotton cloth wipper,bottle
sprayer,cotton
cloth,glass cleaner
2. Semprotkan glass
cleaner ke
permukaan kaca
3. Lalu bersihkan
menggunakan
window wipper
dengan teknik zig-
zag atau dari atas
 kebawah.
4. Jika ada sisa
chemical bersihkan
menggunakan cotton
cloth.
5. Setelah selesai
dibersihkan,cuci
semua peralatan dan
simpan ketempat
penyimpanan.
3 Cleaning Door Restoran Cotton cloth Furniture 1. Siapkan
polish peralatan,cotton
cloth,furniture
polish
2. Semprotkan
furniture polish ke
pintu bagian atas
3. Lalu bersihkan
menggunakan cotton
cloth,dari sudut
kanan pintu ke sudut
kiri
4. Jika ada debu di
bagian sela-sela
pintu,bersihkan
mengikuti arah sela-
sela pintu
5. Jika telah
selesai,bersihkan
semua peralatan dan
simpan ke tempat
penyimpanan.
 ALAT DAN BAHAN YANG DI BUTUHKAN
PRAKTEK I
(DUSTING & DAMP DUSTING)
SPV : Gagasi Haholongan Lubis

No NAMA ALAT/CHEMICAL JUMLAH

1 COTTON CLOTH 10
2 FURNITURE POLISH 1
3 BOTLE SPRAYER 4
4 WATER 2L
5 DUST PAN 2
7 BROOM 2

ALAT DAN BAHAN YANG DI BUTUHKAN

PRAKTEK II
(SWEEPING & MOPPING)
SPV : Gerid Karisma Jefri

NO NAMA ALAT/CHEMICAL JUMLAH

1 BROOM 2
2 COTTON CLOTH 10
3 DUSPEN 2
4 MOP 3
6 GLASS CLEANER 1
7 WATER 10L
8 BUCKET 3

ALAT DAN BAHAN YANG DI BUTUHKAN

PRAKTEK III
( STAIRS CLEANING,CLEANING WINDOW,CLEANING DOOR)
SPV : Dharma Wira

NO NAMA ALAT/CHEMICAL JUMLAH

1 WINDOW WIPPER 2
2 COTTON CLOTH 10
3 DUST PAN 2
4 MOP 3
6 GLASS CLEANER 1
7 WATER 10L
8 BUCKET 3
9 BROOM 2
10 FURNITURE POLISH 1
 Pelaksanaan I

No Keterangan Nama Petugas Pelaksanaan

Fadila Fany Gagasi Gebi Gerid Havizah Lila Jihan Wira
1. Sebelum
Pelaksanaan
 Briefing

 Prepare
Alat

2. Pelaksanaan
 Dusting

 Dump
dusting

3. Clear Up
 Finishing
checking

 Washing
equipmen
t

 Inventory

Pelaksanaan II

No Keterangan Nama Petugas Pelaksanaan

Fadila Fany Gagasi Gebi Gerid Havizah Lila Jihan Wira
1. Sebelum
Pelaksanaan
 Briefing

 Prepare Alat

2. Pelaksanaan

 Brooming

 Mopping

3. Clear Up
 Finishing
checking
  Washing
equipment

 Inventory

Pelaksanaan III

N Keterangan Nama Petugas Pelaksanaan

o Fadila Fany Gagasi Gebi Gerid Havizah Lila Jihan Wira
1. Sebelum
Pelaksanaan
 Briefing

 Prepare Alat

2. Pelaksanaan

 Stairs
Cleaning
 Cleaning
Window

 Cleaning
Door
3. Clear Up
 Finishing
checking

 Washing
equipment

 Inventory

No Nama
1 Fadila Islami
2 Fany fadillah
3 Gagasi Haholongan Lubis
4 Gebi Sri Handayani
5 Gerid Kharisma Jefri
6 Havizah Diniyah Al Rasyid
7 Lila Puspita Sari
8 Jihan Nabila
9 Dharma Wira
TANGGAL
PARAF
KOORDINATOR IN HOUSE TRAINING
Mita Amelia,S.ST.Par
ABSENSI KELOMPOK 2
1 2 3 Keterangan
Praktek I :
Spv : Gagasi Haholongan L
Equip : Gebi Sri Handayani
Praktek II :
Spv : Gerid Kharisma Jefri
Equip: Fadila Islami
Praktek III :
Spv : Dharma Wira
Equip : Havizah Diniyah
PEKANBARU,22 DESEMBER 2017
Yulia Novita, S.Pd,M.Par
Nama: Jihan Nabila

NPM: 17 93302 035

PRODI: Hotel Management A (Semester 1)

MK: Tata Graha

Dosen: Yulia Novita S,Pd,M.Par

Purpose of DUSTING : To clean dust and polish an object

 Equipment:
- Cotton cloth

- Bottle sprayer

 Chemical:
- Furniture polish
- Metal polish
- Glass polish
SOP:

 Clean the dust cloth first

 Fold the dust cloth into a small squere
 Spray chemical into dust cloth
 Then clean the furniture in a dockwise direction
 After everything is cleaner,dust cloth in clean
 And all tolls are returned to the store
 And finish
Nama: Fany fadillah

NPM: 17 93302 029

PRODI: Hotel Management A (Semester 1)

MK: Tata Graha

Dosen: Yulia Novita S,Pd,M.Par

Purpose of MOPPING : To clean the floor

 Equipment:
- Double backet
- Mop stick
- Mop cloth
 Chemical:
- Water
- Floor cleaner

SOP:

1. Prepare the mop and double backet

2. Pour water and chemical for floor into double backet and mix use mop
3. Start mopping from the farthest area
4. Mop the floor in zig zag or overlap
5. After the entire area is finished in the mop,clean the mop and place it in the storage area
Nama : Gebi Sri Handayani

NPM : 17.93302.031

MK : Tata Graha & Binatu I

Prodi : Hotel Management A

Dosen : Yulia Novita S.Pd, M.Par

GLASS WIPPING

The purpose of glass cleaning : to clean the glass surface of water, dust, or other dirt.

 Equipment :
 Cotton cloth
 Window wiper
 Bottle sprayer
 Cleaning Agent :
 Glass cleaner

 How to work (SOP) :

Before doing glass wiping, we have pay attention the direction of sunlight and wind. Because if the sun
shines into the glass, then the chemical liquid that is sprayed will not react.
1. Prepare the equipment to clean the glass surface.
2. Spray the glass surface with chemical liquid.
3. Wipe the glass surface with window wiper from top to bottom.
4. Accommodate the water dripping with cotton cloth.
5. Repeatedly until the glass surface is clean.
6. Collect equipment, clean, dry and store it back to the equipment warehouse.
Nama: Dharma Wira

NPM: 17 93302 063

PRODI: Hotel Management A (Semester 1)

MK: Tata Graha

Dosen: Yulia Novita S,Pd,M.Par

The Purpose of BROOMING : To clean the floor from the dust

 Equipment:
-Broom
-dustpane
-waste basket
 Sop of brooming:

1. Prepare all the equipment

2. Start from farthest corner of the door
3. Hold the broom handle using the dominant hand at the top
4. brooming the floor of the room until clean
5. After that collect dust / dirt that has been swept on the dust pan
6. Throw garbage in dust pan to waste basket
7. Make sure the room is clean
8. After the clean room check the broom and other equipment
9. Clean the broom and dustpan
10. Inventory out
11. Save to the warehouse
Nama: Lila puspita sari

NPM: 17 93302 037

PRODI: Hotel Management A (Semester 1)

MK: Tata Graha

Dosen: Yulia Novita S,Pd,M.Par

The Purpose of BROOMING : To clean the floor from the dust

 Equipment:
-Broom
-dustpane
-waste basket

 Sop of brooming:
1. Prepare all the equipment
2. Start from farthest corner of the door
3. Hold the broom handle using the dominant hand at the top
4. brooming the floor of the room until clean
5. After that collect dust / dirt that has been swept on the dust pan
6. Throw garbage in dust pan to waste basket
7. Make sure the room is clean
8. After the clean room check the broom and other equipment
9. Clean the broom and dustpan
10. Inventory out
11. Save to the warehouse
Nama: Havizah Diniyah Al Rasyid

NPM: 17 93302 033

PRODI: Hotel Management A (Semester 1)

MK: Tata Graha

Dosen: Yulia Novita S,Pd,M.Par

The purpose of GLASS WIPPING : to clean the glass from the dust, water or other dirt
Equipment :
 Cotton cloth
 Window wipper
 Bottle spray
Cleaning Agent :
 Glass cleaner
SOP of glass wipping :
1. Spray the glass surface with chemical liquid
2. Wipe the glass surface with window wipper from top to the bottom
3. Accommodate the water dripping with cotton cloth
4. Do it over and over again until the glass surface is clean
5. Collect the equipment and save it back to the equipment warehouse
Nama: Gerid Kharisma Jefri

NPM: 17 93302 032

PRODI: Hotel Management A (Semester 1)

MK: Tata Graha

Dosen: Yulia Novita S,Pd,M.Par

Purpose of MOPPING : To clean the floor

 Equipment:
- Double backet
- Mop stick
- Mop cloth
 Chemical:
- Water
- Floor cleaner

SOP:

6. Prepare the mop and double backet

7. Pour water and chemical for floor into double backet and mix use mop
8. Start mopping from the farthest area
9. Mop the floor in zig zag or overlap
10. After the entire area is finished in the mop,clean the mop and place it in the storage area
Nama : Gagasi Haholongan Lubis
MK : Tata Graha dan Binatu I
Prodi : Hotel Management A
Dosen : Yulia Novita S.Pd,M.Par

CLEANING STAIRCASE

The purpose of cleaning staircase : to clean the staircase and make it that not slippery.
Cleaning staircase have two methode, first is brooming second is mopping.
 The equipment : 1. Brooming :
a. Broom
b. Dustpan
c. Waste basket

2. Mopping :
a. Mop
b. Bucket
c. Mop presure
d. Chemical

 How to working (SOP) :

Fist we must to preparing the equipment, and then we can start from brooming.
Brooming :
1) Left the dustpan on the floor at down of the staircase
2) Take the broom on the top of staircase
3) Start to sweep one by one of the staircase
4) Doing zigzag until find the dustpan
5) Collect the dust with dustpan
6) Throw the dust to waste basket.

Mopping :
1) Fill the bucket with some water and chemical
 2) Insert the mop into the water that has been mixed floor cleaner
3) Then squeeze using hand or metallic press
4) Start mopping from the top of the stairs
5) Doing zigzag until to the bottom of the stairs
6) Once done,wash the mop and bucket
7) After finishing on the mop,check the floor is there still dirty
8) Then save all the equipment to the warehouse

Nama : Fadila Islami

NPM : 17.93302.027

Kelas : 1A Hotel Management

Dosen : Yulia Novita S.Pd, M.Par

MOPPING

Mopping it’s function :

Clean the floor of dirty and stains

Procedures for Mopping :

1. Prepare equipment and chemical

 Double or single bucket (recommended using double bucket for more efficient)
 Mopping stick
 Warning sign
 Chemical Liquid ( APC for all floor types )
 Fill water and Chemical liquid into the bucket with the appropriate ratio

2. SOP Mopping
 Install warning sign
 Begin from the farthest area from the door
 Perform a raised warning sign if the floor is not dry properly

3. After It Finishes
 Check the cleared area before leaving the area
 Wash and dry mop and bucket and store it in the pantry
 Place all the equipment and chemical in the pantry
 Kegiatan Praktek Housekeeping

Mopping Brooming

Brooming

Dusting
Damp dusting
Dusting

Dusting Mopping

Mopping