DAFTAR ISI

HALAMAN JUDUL................................................................................ i

HALAMAN PERSETUJUAN DOSEN PEMBIMBING........................ ii

HALAMAN PENGESAHAN.................................................................. iii

HALAMAN MOTTO DAN PERSEMBAHAN...................................... iv

KATA PENGANTAR.............................................................................. v

DAFTAR ISI............................................................................................. vi

DAFTAR TABEL.................................................................................... vii

BAB I. PENDAHULUAN...................................................................... 1

A. Latar Belakang Masalah......................................................... 1

B. Rumusan Masalah................................................................... 7

C. Tujuan Penelitian.................................................................... 8

D. Manfaat Penelitian.................................................................. 9

E. Ruang lingkup penelitian........................................................ 11

F. Keaslian penelitian.................................................................. 11

BAB II. TINJAUAN PUSTAKA............................................................. 13

A. Gambaran Umum RSUD Wonosari........................................ 13

B. Landasan Teori........................................................................ 14

C. Kerangka Teori........................................................................ 26

D. Kerangka Konsep..................................................................... 27

E. Hipotesa................................................................................... 27

BAB III. METODE PENELITIAN.......................................................... 28

A. Jenis Penelitian........................................................................ 28
 B. Populasi dan Sampel penelitian............................................... 28

C. Design penelitian..................................................................... 29

D. Variabel penelitian................................................................... 30

E. Lokasi dan waktu.................................................................... 30

F. Definisi operasional ................................................................ 30

G. Jenis dan cara pengumpulan data........................................... 32

H. Instrumen penelitian................................................................ 33

I. Pengolahan dan analisis data................................................... 36

J. Keterbatasan penelitian............................................................. 40

BAB IV. HASIL PENELITIAN DAN PEMBAHASAN........................ 41

A. Hasil penelitian....................................................................... 41

B. Pembahasan............................................................................ 47

BAB V. PENUTUP.................................................................................... 56

A. Kesimpulan............................................................................... 56

B. Saran......................................................................................... 58

DAFTAR PUSTAKA................................................................................. 65

LAMPIRAN - LAMPIRAN
 DAFTAR TABEL

Tabel 1. Dimensi dan atribut kualitas pelayanan Antenatal

Tabel 2. Karakteristik ibu hamil di Poliklinik kandungan RSUD Wonosari
Tabel 3. Tingkat kepuasan pasien terhadap pelayanan antenatal poliklinik kandungan di
RSUD Wonosari
Tabel 4. Perhitungan rata – rata dari penilaian pengalaman dan penilaian harapan 30 orang
pasien Antenatal Poliklinik kandungan RSUD Wonosari
Tabel 5. Distribusi kategori tingkat kepuasan pasien terhadap pelayanan antenatal
berdasarkan sub variabel dimensi kepuasan, tingkat kepuasan pasien terhadap
Pelayanan Antenatal Poliklinik kandungan RSUD Wonosari.