DAFTAR ISI

KATA PENGANTAR ................................................................................................. i

DAFTAR ISI …………………………………………………………………………………. ii
BAB I PENDAHULIAN ................................................................................................ 1
A. LATAR BELAKANG .................................................................................. 1
1. PROFIL PUSKESMAS ......................................................................... 2
2. KEBIJAKAN MUTU ............................................................................... 18
3. PROSES PELAYANAN ........................................................................ 24
B. RUANG LINGKUP .................................................................................... 27
C. TUJUAN .................................................................................................... 36
D. LANDASAN HUKUM DAN ACUAN ........................................................ 36
E. ISTILAH DAN DEFINISI ........................................................................... 36
F. PENYELENGGARAAN ............................................................................ 38
G. ORGANISASI ........................................................................................... 39
BAB II SISTEM MANAJEMEN MUTU DAN SISTEM PENYELENGGARAAN
PELAYANAN ................................................................................................. 42
A. PERSYARATAN UMUM ........................................................................... 42
B. PENGENDALIAN DOKUMEN ................................................................ 43
C. PENGENDALIAN REKAMAN ................................................................. 44
BAB III TANGGUNG JAWAB MANAJEMEN ......................................................... 45
A. KOMITMEN MANAJEMEN .................................................................... 45
B. FOKUS PELANGGAN ............................................................................ 46
C. KEBIJAKAN MUTU .................................................................................. 46
D. PERENCANAAN SISTEM MANAJEMEN MUTU DAN PENCAPAIAN
SASARAN KINERJA/MUTU ................................................................... 47
E. TANGGUNG JAWAB, WEWENANG DAN KOMUNIKASI .................... 48
F. WAKIL MANAJEMEN MUTU/PENANGGUNG JAWAB MANAJEMEN
MUTU ........................................................................................................ 50
G. KOMUNIKASI INTERNAL ........................................................................ 50
BAB IV TINJAUAN MANAJEMEN ............................................................................ 51
A. UMUM ....................................................................................................... 51
B. MASUKAN TINJAUAN MANAJEMEN MUTU ........................................ 51
C. LUARAN TINJAUAN ................................................................................ 51
BAB V MANAJEMEN SUMBERDAYA ................................................................... 53
A. PENYEDIAAN SUMBER DAYA .............................................................. 53
B. MANAJEMEN SUMBER DAYA MANUSIA ........................................... 53
C. INFRASTRUKTUR .................................................................................. 54
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 D. LINGKUNGAN KERJA ............................................................................ 54
BAB VI PENYELENGGARAAN PELAYANAN PUSKESMAS .................................. 55
A. UPAYA KESEHATAN MASYARAKAT …………………........................... 55
B. PELAYANAN KLINIS ................................................................................ 62
BAB VII PENUTUP ..................................................................................................... 70

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