Bahasa
Terdapat seorang remaja 18 th didampingi sang ibu datang ke rumah
sakit Adi Husada Kapasari menuju ke Front Office untuk periksa ke
klinik penyakit dalam
Petugas : selamat pagi bu, ada yang bisa saya bantu?
Ibu : iya selamat pagi, saya mau mendaftarkan anak saya
untuk ke poli. Bagaimana prosedur pendaftarannya?
Petugas : baik ibu saya jelaskan terlebih dahulu dan bantu cara
daftarnya, ibu mau menggunakan bpjs atau umum?
Ibu : I want to be a general patient
Petugas : sebelumnya ibu bisa ke mesin anjungan terlebih
dahulu untuk mengambil nomor antrian, setelah itu ibu
bisa masuk ke TPP (Tempat pendaftaran pasien) yang
ada di belakang ibu dan menunggu nama anak ibu
dipanggil untuk membeli karcis ke poli. silahkan bu ke
mesin anjungan saya bantu untuk mengambil no
antrian.
Ibu : baik, terimakasih banyak.
Mother : ok, thank you so much
Di Tempat Pendaftaran
Suara dari TV Pemanggil *PD010 Silahkan ke Loket 2*
Petugas : selamat pagi bu, ada yang bisa dibantu?
Remaja : selamat pagi mba, saya ada keluhan pusing, muntah,
keringat dingin, perut terasa begah, saya harus ke poli
apaya mba?
Petugas : bisa ke poli Umum atau langsung dr spesialis poli
penyakit dalam, maaf apa sebelumnya pernah ke
Rumah Sakit Adi Husada Kapasari?
Remaja : saya baru pertama kali, saya ke poli penyakit dalam
bu
Petugas : baik, bisa pinjam ktp dan minta tolong untuk mengisi
form pasien baru
English
There was an 18years old teenager accompanied by her mother came
to Adi Husada Kapasari Hospital. They came to the information
center to ask the procedure for checking to clinic.
Front Office : Good morning mam, may I help you ?
Mothers’s Patient : Good morning.. I want to see an internal medicine
doctor, because my daughter is sick. How is the procedure ?
Front Office : Ok mam, I will help you. First of all, are you an
insurance patient or general?
Mother’s Patient : I don’t have insurance, so I just pay for it
Front Office : Allright mam. The first step is you have to take the
number in the queue machine. After that you can go to the registration
room until your number called. At the registration you will get the
ticket to use to see the doctor. Let me assist and help you.
Go to the queue machine
Front Office : So, this is your queue number, now you can go to the
registration room until your number called.
Mother’s Patient : Thank you
At the Registration
Sound from Caller TV *PD010 to counter 2*
Staf : Good morning miss, may I help you?
Patient : Good morning, I want to see a doctor. I feel unhealthy like
headache, vomit, stomachache, and fever. Is it true that I have to go to
internist?
Staf : Ok, my suggestion you can go to general practitioners or you
can directly go to internist. May I ask if you have ever been treated at
Adi Husada Kapasari Hospital ?
Patient : Not yet. Ok then, I want to see an internist
Staf : All right, then I need your id card to enter the data patient
Remaja : sudah mba Few minutes later
Petugas : silahkan karcisnya bisa dibawa dan diserahkan Staf : Thank you for waiting. Here is your ticket to go to see the
perawat nya. doctor. Can I make sure your identity is correct?
Ibu : terimakasih mba, untuk poli penyakit dalam ada di Patient : Sure
sebelah mana ya? Staf : Your name and date of birth please ?
Petugas : dari lobby ibu bisa belok ke sebelah kanan, poli Patient : Andina Nuraini, 12 Desember 2001
penyakit dalam ada di samping farmasi. Staf : Ok thank you, our staf will confirm your identity when you get
Ibu : baik, terimakasih banyak atas informasinya. the examination or treatment to make sure the patient safety. I hope
you can understand the procedure.
Patient : Oke, it’s fine
Staf : Now you can go to the internal medicine clinic, give your ticket
to the nurse, and wait until called.
Patient : Where is the clinic ?
Staf : From this room, just turn right. When you see a pharmacy, the
clinic is on the left.
Mother’s Patient : Thank you for your information
Staf : Thank you mam, and get well soon
DI Rawat Jalan Poli Penyakit Dalam (Outpatient Patients) In the clinic
Ibu : selamat pagi sus *sembari menyerahkan karcis* Mother’s Patient : Good morning nurse, this is my daughter’s ticket.
Perawat : selamat pagi ibu, ada yang bisa saya bantu? silahkan Nurse : Good morning mam, thank you. Please wait, there’s still one
duduk dulu sambil menungu antrian. more patient
10 menit kemudian *ANDINA silahkan ke poli penyakit dalam* Mother’s Patient : Ok, thank you
Perawat : selamat pagi bu, silahkan duduk. Caller TV *Andina to internal medicine clinic*
Ibu : Terimakasih Nurse : Good morning mam, miss Andina..Please have a sit
Perawat : perkenalkan saya suster A. saya bekerja shift pagi di Mother’s Patient and Patient : Good morning, thank you
poli penyakit dalam ini. bolehkah saya ukur suhu dan Nurse : Hello, my name is Ani and I’m your nurse in this morning.
ttv? Can I check your blood pressure and body temperature?
Remaja : iya sus Patient : Sure
Perawat : Tensi 100/69 nadi 95x/menit suhu 36,7 saturasi 99% Nurse : Ok, your blood pressure is 100/69, pulse is 95beat
dokter. /minute and temperature 36,7ºC. The doctor will check you now
Dokter : baik sus terimakasih, selamat pagi Nn Andina Doctor : Good morning..Can I confirm your name and date of birth
bisakah anda menceritakan mengenai kondisi anda please ?
 saat ini?
Remaja : kemarin sore saya demam, nyeri perut, merasa mual,
badan terasa lebih lelah dari biasanya, dan saat ini
lidah agak terasa pahit, pusing. Kenapa ya dokter?
Dokter : apa anda sudah ada hasil laboratorium?
Remaja : ada dokter
Perawat : apa boleh saya copy satu untuk berkas disini?
Remaja : Silahkan sus
Dokter : dari hasil widal pemeriksan laboratorium Nn Andina
didapatkan hasil widal positif tyfoid yang disebabkan
oleh bakteri salmonella typhi. Anda harus merubah
pola makan Anda. Jangan lewatkan sarapan, makan
tiga kali sehari, , makan makanan yang lunak dulu
bubur atau nasi yang lembek.
Perawat : dan jangan makan makanan cepat saji dan kurangi
makanan pedas, berminyak.
Remaja : Akan sulit, tapi akan saya coba.
Dokter : dari hasil laboratorium Saya akan berikan antibiotik
selama 5 hari tolong diminum sampai habis. Obat
mual diminum ketika masih merasa mual dan kembali
kontrol bila keluhan tidak berkurang.
Remaja : Baik dokter, apa ada pencegahannya ya dok agar
saya lebih berhati hati.
Dokter : ada, yang pertama dengan melakukan vaksinasi,
mencuci makanan dan sayur sebelum dikonsumsi, dan
jangan lupa cuci tangan sebelum makan, setelah
beraktivitas, terutama ketika mempunyai hewan
peliharaan.
Perawat : untuk resep obat bisa menunjukkan karcis ke
farmasi.
Ibu : Baik sus terimakasih.
Patient : Andina Nuraini, 12 Desember 2001 doctor
Doctor : Ok thank you. Now can you tell me about your condition?
Patient : I had a fever, stomach ache, feel nauseous, and now my
tongue feels a bit bitter and dizzy since yesterday.
Doctor : Have you had a laboratory test
Patient : Yes I have, the doctor in laboratory advised me to do a widal
blood test
Doctor : Ok, can I see the result?
Patient : Here is the result
Doctor : Ok thank you, nurse Ani can you copy this result
Nurse Ani : Right away doc
Doctor : Ok, let me explain your condition. From your symptoms and
the laboratory test, you have a typhoid fever. This caused by bacteria
called salmonella typhi. I will give you antibiotics for 5 days, and you
have to finish them, and also I give medicine to reduce your fever and
nausea. You have to make sure to eat properly, choose the soft food,
low fiber, and do not eat spicy.
Patient : Thank you doctor, I will try to do what you tell me. Can I ask
you what sould I do to prevent it to be more carefull again?
Doctor : First of all, you have to make sure live clean and healthy. For
example : wash you hand frequently with soap and water especially
before eat, avoid raw food, ensure your food properly cooked, don’t be
late to eat. And you also can get vaccinated.
Patient : Thank you for you explanation doc
Doctor : You’re welcome, and make sure take your medicine properly
and if it gets worse, come back to checked with me again.
Patient : I will doc
Mother’s Patient : Thank you doc
Nurse : For your medicine you just need to show this ticket to the
pharmacist
Patient : Thank you nurse
Nures : You’re welcome and Get well soon
 In the Pharmacy
Pharmacist : Good morning, can I help you ?
DI FARMASI Mother’s Patient : Sure, I want to take my daughter’s medicine
Apoteker : selamat siang, Ada yang bisa saya bantu? Pharmacist : Ok, can I see your ticket ?
Remaja : siang, saya ingin mengambil resep. Mother’s Patient : Here is the ticket
Apoteker : Baik, bisa saya pinjam karcis anda? Pharmacist : Ok, thank you. Please wait I will prepare the medicine
Remaja : Ini dia. Mother’s Patient : Ok, thank you
Apoteker : Mohon tunggu sebentar. Saya akan menyiapkan Pharmacist : Andina Nuraini
obatnya. Patient : Yes..
Remaja : Tentu, terima kasih. Pharmacist : Can I confirm your name and date of birth?
10 menit kemudian Patient : Andina Nuraini, 12 Desember 2001
Apoteker : Ini obatnya. Ada antibiotik diminum 3 x 1 Pharmacist : Ok, so this is your medicine. Cefat 500mg 3x/day for
dihabiskan, obat untuk demam tiga kali sehari. Kemudian, obat antibiotic and make sure to finish it. Paracetamol 500mg 3x/day when
muntah 2x1 bila merasa mual. you still have a fever and Vomitas 2x/day when nauseous.
Remaja : Baiklah. Terima kasih. Patient : Ok, thank you I will remember it
Pharmacist : Is there’s anything you want to ask, or is it clear ?
Patient : No thank you, all is clear
Pharmacist : You’re welcome and get well soon
Patient : Thank you