NO PERNYATAAN JAWABAN

A EMPATHY/EMPATI STP TP CP P SP
Dokter memberikan waktu pelayanan
1
yang cukup pada pasien.
Perawat memberikan pelayanan
2 sesuai dengan keinginan dan
memahami kebutuhan pasien.
Perawat memperhatikan sungguh-
3
sungguh kepada pasien.
Dokter mendengarkan keluhan
tentang penyakit yang anda derita
4
serta memberikan jalan keluar dalam
konsultasi.
Perawat dalam melayani bersikap
5
sopan dan ramah.

NO PERNYATAAN JAWABAN
B TANGIBLES/NYATA STP TP CP P SP
1 Bangunan RS terlihat indah dan bersih.
RS memiliki ruang tunggu yang cukup,
2
nyaman, WC, dan air.
Ruangan di RS memiliki peralatan yang
3
lengkap.
Tenaga medis dan karyawan
4
berpenampilan rapi dan bersih.
RS memiliki papan petunjuk yang
5
jelas.

NO PERNYATAAN JAWABAN
C RELIABILITY/KEANDALAN STP TP CP P SP
Tenaga medis memberikan pelayanan
1 teliti, hati-hati dan tepat waktu sesuai
dengan yang dijanjikan.
Tenaga medis dan petugas lainnya,
2 membantu jika ada permasalahan
pasien.
Perawat memberitahu jenis penyakit
3 secara lengkap, memberitahu cara
perawatan dan cara minum obat.
Tenaga medis memberikan informasi
4 kepada pasien sebelum pelayanan
diberikan.
Tenaga medis menerangkan Tindakan
5
yang akan dilakukan.
NO PERNYATAAN JAWABAN
D RESPONSIVE/ KETANGGAPAN STP TP CP P SP
Tenaga medis bersedia menanggapi
1
keluhan pasien.
2 Perawat tanggap melayani pasien.
Tenaga medis menerima dan melayani
3
dengan baik.
Tenaga medis melakukan Tindakan
4
secara tepat dan cepat.
Tenaga medis menerangkan Tindakan
5
sesuai prosedur.

NO PERNYATAAN JAWABAN
E ASSURANCE/ KEPASTIAN STP TP CP P SP
Dokter mempunyai kemampuan dan
pengetahuan dalam menetapkan
1 diagnose penyakit anda cukup baik,
sehinggaa mampu menjawab setiap
pertanyaan pasien secara meyakinkan
Tenaga medis menyediakan obat-
2 obatan atau alat-alat medis yang
lengkap.
Tenaga medis bersifat cekatan serta
3
menghargai pasien.
Dokter melayani dengan sikap
4 meyakinkn sehingga pasien merasa
aman.
Tenaga medis mempunyai catatan
5
medis pasien.
HASIL X1

Correlations

X1.1 X1.2 X1.3 X1.4 X1.5 TOTAL

X1.1 Pearson Correlation 1 -.019 -.024 -.078 .029 .403**

Sig. (2-tailed) .790 .732 .275 .682 .000

N 200 200 200 200 200 200

X1.2 Pearson Correlation -.019 1 .028 -.035 .129 .439**

Sig. (2-tailed) .790 .693 .619 .068 .000

N 200 200 200 200 200 200

X1.3 Pearson Correlation -.024 .028 1 .099 .094 .509**

Sig. (2-tailed) .732 .693 .161 .187 .000

N 200 200 200 200 200 200

X1.4 Pearson Correlation -.078 -.035 .099 1 .113 .447**

Sig. (2-tailed) .275 .619 .161 .112 .000

N 200 200 200 200 200 200

X1.5 Pearson Correlation .029 .129 .094 .113 1 .581**

Sig. (2-tailed) .682 .068 .187 .112 .000

N 200 200 200 200 200 200

TOTAL Pearson Correlation .403** .439** .509** .447** .581** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 200 200 200 200 200 200

**. Correlation is significant at the 0.01 level (2-tailed).

HASIL X2

Correlations

X2.1 X2.2 X2.3 X2.4 X2.5 TOTAL

X2.1 Pearson Correlation 1 .080 .002 .009 .060 .468**

Sig. (2-tailed) .259 .975 .899 .398 .000

N 200 200 200 200 200 200

X2.2 Pearson Correlation .080 1 .069 .000 .097 .511**

Sig. (2-tailed) .259 .335 1.000 .173 .000

N 200 200 200 200 200 200

X2.3 Pearson Correlation .002 .069 1 .089 .099 .499**

Sig. (2-tailed) .975 .335 .209 .163 .000

N 200 200 200 200 200 200

X2.4 Pearson Correlation .009 .000 .089 1 .121 .479**

Sig. (2-tailed) .899 1.000 .209 .088 .000

N 200 200 200 200 200 200

X2.5 Pearson Correlation .060 .097 .099 .121 1 .544**

Sig. (2-tailed) .398 .173 .163 .088 .000

N 200 200 200 200 200 200

TOTAL Pearson Correlation .468** .511** .499** .479** .544** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 200 200 200 200 200 200

**. Correlation is significant at the 0.01 level (2-tailed).

HASIL X3

Correlations

X3.1 X3.2 X3.3 X3.4 X3.5 TOTAL

X3.1 Pearson Correlation 1 .069 -.040 -.044 .046 .429**

Sig. (2-tailed) .329 .577 .536 .513 .000

N 200 200 200 200 200 200

X3.2 Pearson Correlation .069 1 .055 -.013 .098 .506**

Sig. (2-tailed) .329 .438 .851 .168 .000

N 200 200 200 200 200 200

X3.3 Pearson Correlation -.040 .055 1 .074 .099 .483**

Sig. (2-tailed) .577 .438 .297 .165 .000

N 200 200 200 200 200 200

X3.4 Pearson Correlation -.044 -.013 .074 1 .119 .464**

Sig. (2-tailed) .536 .851 .297 .094 .000

N 200 200 200 200 200 200

X3.5 Pearson Correlation .046 .098 .099 .119 1 .552**

Sig. (2-tailed) .513 .168 .165 .094 .000

N 200 200 200 200 200 200

TOTAL Pearson Correlation .429** .506** .483** .464** .552** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 200 200 200 200 200 200

**. Correlation is significant at the 0.01 level (2-tailed).

HASIL X4

Correlations

X4.1 X4.2 X4.3 X4.4 X4.5 TOTAL

X4.1 Pearson Correlation 1 .002 .020 -.057 .150* .484**

Sig. (2-tailed) .980 .780 .422 .034 .000

N 200 200 200 200 200 200

X4.2 Pearson Correlation .002 1 .052 -.130 .069 .405**

Sig. (2-tailed) .980 .461 .067 .329 .000

N 200 200 200 200 200 200

X4.3 Pearson Correlation .020 .052 1 .069 -.040 .482**

Sig. (2-tailed) .780 .461 .329 .577 .000

N 200 200 200 200 200 200

X4.4 Pearson Correlation -.057 -.130 .069 1 .055 .420**

Sig. (2-tailed) .422 .067 .329 .438 .000

N 200 200 200 200 200 200

X4.5 Pearson Correlation .150* .069 -.040 .055 1 .529**

Sig. (2-tailed) .034 .329 .577 .438 .000

N 200 200 200 200 200 200

TOTAL Pearson Correlation .484** .405** .482** .420** .529** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 200 200 200 200 200 200

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).

HASIL X5

Correlations

X5.1 X5.2 X5.3 X5.4 X5.5 TOTAL

X5.1 Pearson Correlation 1 .000 .073 -.022 .112* .510**

Sig. (2-tailed) .992 .156 .676 .029 .000

N 378 378 378 378 378 378

X5.2 Pearson Correlation .000 1 .053 -.119* .076 .407**

Sig. (2-tailed) .992 .307 .021 .141 .000

N 378 378 378 378 378 378

X5.3 Pearson Correlation .073 .053 1 .036 -.081 .468**

Sig. (2-tailed) .156 .307 .485 .115 .000

N 378 378 378 378 378 378

X5.4 Pearson Correlation -.022 -.119* .036 1 .083 .436**

Sig. (2-tailed) .676 .021 .485 .105 .000

N 378 378 378 378 378 378

X5.5 Pearson Correlation .112* .076 -.081 .083 1 .507**

Sig. (2-tailed) .029 .141 .115 .105 .000

N 378 378 378 378 378 378

TOTAL Pearson Correlation .510** .407** .468** .436** .507** 1

Sig. (2-tailed) .000 .000 .000 .000 .000

N 378 378 378 378 378 378

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).